Pros: great online booking functionality for worthless miles
Cons: you will never find a flight for your preferred dates and times
I'm trying to find flights months in advance, and AA simply will not let me use my miles. To suggest you can fly somewhere when you want for 25K miles borders on false advertising. Please go to AA.com and try to book an award flight. They have a handy calendar that lets you scroll forward or back in order to find a date when you can use a certain award ticket, but if you want to fly somewhere in Dec or Jan, it doesn't do much good to see what's available in March- and nothing will match convenient dates within two months of today. Oh yeah, when you do find a seat to your location, on the day you want to go, most likely there will be two plane changes and you'll leave at 6am and arrive at your destination sometime after 10pm. I simply don't understand how anyone can give this awards program more than one or two stars without being an airline shill.