Pros: many merchants to get miles from.
Cons: never enough miles to redeem for ticket. never the right availability.
What good is it to give perks when those perks are not respected or available to use the same way as you would if you were a normal paying customer. Isn't that how you got your miles anyway? They say the AA Advantage miles program is to reward loyalty. More like to reward themselves of more fees and more people using their merchants .. because us, the consumers, do not have options when it comes to redeeming those miles. We have AA options. Not our options. I understand they are a business but don't sell it like you are rewarding me when I can't even use these miles when I am able to. What good are they to me if I can't redeem them???
Where are the days that bussinesses were good to a decent paying customer because they needed his/her business. Now, we have to beg and plead and chase after them. What a shame.