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Unfair review (Reply to this comment)
by vraiblonde
I fly frequently and have used most of the major carriers. I will be flying JetBlue for the first time tomorrow when I go to Ft. Lauderdale, which is why I was looking at the reviews. Of course this one caught my attention because it was 3rd on the list and - wow! - molested????
First of all, getting checked at security happens with all airlines, and shouldn't be part of a JetBlue review. Second, all airplane seats are small. Third, complaining about the TV was just silly - at least you HAD TV. If you didn't like the channel selection, don't watch it; do whatever you normally do on an airplane, like read or sleep. Fourth, luggage gets manhandled - it's just the way it is.
Regarding the molestation
Sounds to me like just a senile old lady, and that wouldn't have bothered me, but I can see how the reviewer would have been annoyed by this. I don't know as I'd call running her hands on your legs and arms "molestation", but that's beside the point. Ideally they would have moved the woman to the window seat, sat the caretaker in the middle, a 6th grader on the aisle, then on the other side it goes other 6th grader, reviewer, reviewer's daughter by the window.
Why the flight attendant didn't come up with that configuration, I have no idea. Maybe she's just no good at chicken/fox/grain type puzzles. But a senile woman isn't JetBlue's fault, either. What were they supposed to do, throw her out of the plane?
Frankly, I'm looking forward to my flight tomorrow and I'm looking forward to trying out JetBlue. Riding through hell in Satan's handbag is better than American Airlines, and Northwest is even worse than that. So JetBlue shouldn't be too bad. If the plane isn't delayed four hours, they don't cancel your flight and force you to stay the night on a bench in the waiting area, they don't lose your luggage and they don't return you at a different airport than the one you left from, how bad can it be? Yes, all those things happened to me on a single AA trip, which is why I'll never fly them again.
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Feb 08 '08
4:01 pm PST
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Re: Had a particularly bad service experience? Please contribute to my academic research! (Reply to this comment)
by universalblurb
Hi,
I just had a terrible experience with Jet Blue and boy would I love to share it with you! Please forgive me if I ramble but I'm still so mad..... It deals with the passing of my mother-in-law. She had a very bad heart and limited time to live so we had booked travel arrangements June 6 - 11 to see her for her for her birthday (actually her b-day was June 13 but we weren't sure she would make it).
On may 29 we got a call that she was back in the hospital and the prognosis was grim so we changed the tickets to leave that day....JetBlue charged us $480 to make the changes. Sadly she died at the exact time we arrived - no fault of Jet Blue. We spent ten days in San Diego dealing with the hospital, mortuaries, choosing a casket, planning the funeral, etc. - it was a very emotional trip.
We finally rebooked our return flight for June 7 - a 12:50 flight....JetBlue charged us an additional $330 to make the changes. That's $810 on top of what we already paid for the ticket! When I asked about any bereavement fares they said they didn't do that. I was not happy but what could I do - i had bigger things on my mind than a few hundred dollars savings....but it gets worse!
Usually I print my boarding pass at home but as I was at a funeral the day before leaving, I had no access to a computer. We got stuck in terrible traffic and arrived at the kiosk at 12:20. I punched in my confirmation number and out came a slip of paper that said "OOPS! Please go to the counter." I thought perhaps there was something wrong with the computer system. When I got to counter the person said "Oh, you have to be here 30 minutes before the flight or we give your seat away." "What?#$@!!!" I had the print out from Jet Blue with my confirmation number, price I paid and seat numbers. Remember, they charged me an additional $ 330 for these prized seats!! I paid extra to get on a flight and they went and sold my seat to someone else...but it gets better....I read all the tiny print on the 2 pages and NOWHERE did it say anything about 30 minutes. I mentioned it to the the man behind the counter and he said that was their policy and there was nothing I could do about it. One would think if that is their policy they would print it on the page with your confirmation and seat numbers - it is QUITE an important little piece of information!!!
So Mr. Nice Guy at the counter says, "Sorry you were late. It's not my problem. That's out policy." I explained very calmly to him that we had just spent a very traumatic 10 days and just wanted to get back home to grieve.....He said he could put us on the 2:40....I wanted to go home and he's telling me I can spend 2 hours sitting in a boring airport with California Pizza Kitchen and McDonald's......I begged......he said no!
Well, when I got back to New York I went on their website in order to prepare my letter to Jet Blue. I wanted to gather all the necessary facts.
At the bottom right of the web page written in tiny blue letters is a link titled "legal" which, when clicked, brings you to a series of PDF files. On the top of this list is "Contract of Carriage." On page 5 it says, "Passengers travelling without checked baggage must obtain a boarding pass twenty (20) minutes prior to scheduled departure." I had no checked luggage! I was there 30 minutes before!!!
The next day I called JetBlue to complain. When the reservation person answered I told her I needed to speak with her supervisor. She said perhaps she could help me - I said I didn't think so but proceeded to tell my story. When I was through she said "Sorry, I can't help you. Let me get a supervisor." Duhh!!! I knew it was over her head but I gave her the benefit of the doubt. My fault. I was then put on hold for 15 minutes!!! After cursing a little I hung up and proceeded to call American Express. I told them the story of paying for a service I did not receive and they are currently investigating the matter. It seems as though I may not be paying the $ 330 after all but as I stated earlier, it's not about the money. It's the principal. I have been flying for 35 years and have NEVER been treated like this before!
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Jun 12 '07
11:40 pm PDT
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The comment section that will never die (Reply to this comment)
by Joubert
Hauer, what did you do to us? ;-)
Your comment section outlasted the CEO, the market's ups and downs and two sale of Epinions. It's like watching a train wreck, which is why I stay subscribed to it. Oy!
George
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Jun 06 '07
10:52 am PDT
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NOT jetBlue's fault.. (Reply to this comment)
by lovebabystuff
I just read this review and thought it was going to be a poor review about jetBlue.
This was in NO WAY their fault!
Were they supposed to have ESP and know that there was a psychologically unstable woman with wandering hands on the flight?
It was 100% her caretakers responsibility to let customer service know this ahead of time and arrange to seat her in a window seat and her caretaker in the middle as to not bother anyone else. Once a flight has boarded and in the air there is little anyone can do.
I'm sorry you don't feel like it was resolved for you, but it really has nothing to do with he company.
I was on an American Airlines flight once where a 6' 2" man cussed out the frail old woman next to him when she wanted to get past him into the isle to use the rest room. She rang for the flight attendant and they were sorry , but there was nothing they could do for her either. It was a full flight and whose going to volunteer to sit next to that jerk so she could move seats? You can't always pick who you sit next to, but it should not reflect on the airline.
As far as seating and leg room. I've flown almost every other domestic carrier out there and they are all the same. At least jetBlue has TV!
I've always had the BEST service on jetBlue, and they will continue to be my favorite airline.
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Dec 31 '06
10:25 pm PST
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I'm stunned!! (Reply to this comment)
by ritafp
I am stunned by what happened to this woman on a JetBlue flight. But I am even more astounded and appalled by the callous response of the people here.
This was a terrible personal violation. The fact that it was committed by someone of diminished capacity does not alter the nature of the violation. It is important to have sympathy for those with dementia and other diminished capacities - as any of us may be in that situation is the future - but our sympathy for the molester (and this was molestation) does not mean we should not have as much sympathy for her victim. And while it was JetBlue's fault that she was seated next to a molester, once apprised of the situation, it was their responsibility to manage it properly, which they did not. Allowing your customer to be subjected to repeated and continuous violation on your flight is another level of violation. There were numerous options - including having the molester removed from the flight.
And I am amazed that people are grilling the victim about why she didn't do this or that. SHE WAS BEING CONTINUOUSLY GROPED and trying to protect her child - perhaps her thinking skills were a bit impaired in the instant! Sitting here tapping on our computers, we can come up with lots of creative solutions, but in the moment, it must have been very difficult.
I read this review because I was thinking of flying JetBlue. Although this situation probably will never occur again (I hope), it makes me wonder how well prepared JetBlue employees are in dealing with the wide variety of bad situations that can occur on an airplane. This time it was a molester w/dementia, maybe tomorrow a child with asthma, or an acting out teenager - it makes me wonder if I want to fly with people who are clearly unprepared for the unexpected and unclear on their responsibilities in managing it.
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Sep 14 '06
8:10 pm PDT
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Re: Epinions should to the right thing (Reply to this comment)
by Arthur.Rubin
I think it's safe to say that no appropriate actions were taken by customer service, as of the date of her E-mail.
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Jul 16 '06
6:57 am PDT
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Epinions should to the right thing (Reply to this comment)
by we4lv2tvl
If "Epinions" told her not to tell the rest of the story, including how JetBlue Customer Commitment responded to her after they were aware of her complaint, then "Epinions" is censoring the truth. To be fair and objective,
"Epinions" should remove this thread and its inflamatory title. This misinformation has been allowed to exist in the public eye for far too long.
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Jul 15 '06
6:31 pm PDT
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Re: Re: Arthur (Reply to this comment)
by Arthur.Rubin
As she was asked by Epinions not to comment further on this review, I don't feel comfortable commenting for her. She didn't feel the customer service response (to the review, not to her complaints) was appropriate, but my E-mail from her was about a year after the review. It's possible there was a later response. (Yes, "appropriate" really was the word I was looking for.) She also wondered how customer service got her phone number, as she didn't give it in the letters, and her father made the reservations, so his number would more likely be in the airline's records.
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Jul 12 '06
5:53 am PDT
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Re: Arthur (Reply to this comment)
by we4lv2tvl
It's absolutely amazing that this review is still alive so many years later. Perhaps it is the inflammatory title that gets everybody's attention.
Arthur -- Since you seem to be speaking for her, are you going to explain how JetBlue Customer Commitment handled Ms Hauer's situation once they became aware of it?
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Jul 11 '06
11:34 pm PDT
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Re: 50/50 (Reply to this comment)
by Arthur.Rubin
Wrong. (I'm sorry, I mean, you're mistaken. No hard feelings.) Airlines can and do change the seating configuration of planes -- and even if they couldn't they could choose to order planes with wider (but fewer) seats. Furthermore, the seating configuration may be an important consideration in deciding what airline to fly, so, even if they couldn't do anything about it, it would still be relevant.
And the original poster and I have mentioned a number of things that could have been done about the molester.
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Jul 05 '06
6:07 am PDT
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50/50 (Reply to this comment)
by nyc_kid93
well probably your comment of JetBlue is about 50% accurate. This is Because I can't really say anything about your cons. All of your cons have nothing to do with Jetblue. The Narrow seats and aisles are because of the plane. The Malester is not Jetblue's fault, They did not know that they were going to have a retarded person onboard. Other than how your cons were inaccurate i suppose almost everything else is true
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Jul 04 '06
6:14 pm PDT
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Please don't let one bad experience ruin JetBlue for you... (Reply to this comment)
by karrock
Hi JD -- The worst part of your flight almost certainly had to be the senile touchy-feely woman.
I flew JetBlue for the first time back in early 2002, the same Dulles to Fort Lauderdale run that you flew on. If you want to see narrow seats, try the coach section of every other carrier in the world. JetBlue's seats are apportioned in leather, considerably wider and roomier than anyone else out there, much more akin to other carrier's "business class" -- there *is* no comparison. You get to choose your own seat when you buy tickets online, provided it's not already been reserved by someone else.
Luggage damage, unfortunately, is part and parcel of every carrier out there, some certainly worse than others. One thing I'd like to ask is if the broken container of formula could have been secured in a better container?
Not sure how much you air travel, but whenever I fly with toiletries or like mess-potential containers (shampoo, gel, lotion, cologne, ointment, etc), I always zip-lock them, sometime double, because I know that unless my luggage receives white-glove treatment, something will most likely break free of its container. Also, I never pack anything fragile against or near the outer parts of soft-side luggage. A good idea is to wrap a breakable -- which really should be in your carry-on and never be in checked baggage anyway -- up in a t-shirt or towel, bubble wrap if you can afford the space.
Please give JetBlue another shot -- it's the best airline for the price and you can't beat it unless you're looking to pay much more to get the mediocre meals and something better than coach class.
Thanks for reading! :)
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May 07 '06
1:33 pm PDT
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Re: Re: Re: Re: WoW! Misleading title (Reply to this comment)
by pete5668
The flight should have been diverted to Bangor and the dirty old fart should have been thrown in jail.
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Sep 08 '05
5:07 pm PDT
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More JetBlue shills? (Reply to this comment)
by Arthur.Rubin
In any case, jdhauer has been directed not to respond to comments here. Suffice it to say that in regard the molestation (which, at least, you two don't deny was a problem) -- although it wasn't the airline's fault, there were a number of things they could have done. In fact, if it were any carrier other than an airline, state criminal charges could have been filed against the carrier for NOT doing something.
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Aug 17 '05
5:19 am PDT
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Letting off steam instead of giving a responsible review (Reply to this comment)
by rzmattis
You are a highly rated reviewer, so I think you should be more responsible in your reviews. You would give an airline two stars because of one bad flight, when almost everything that made the flight bad had nothing to do with the airline? I think you were mostly letting off frustration, which is not helpful to people trying to choose an airline. I agree, though, that the woman should have been reseated next to her caretaker.
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Aug 16 '05
1:45 pm PDT
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what are you talking about (Reply to this comment)
by cswrobo
I am going to believe that you were just writing horrible stuff about jetBlue because you were angry at the moment. jetBLue is a fairly new airline and was a fairly new airline at the time of your travel. You were getting off topic with the security part because that has nothing to do with the airline. The direct tv was new for the airline too. Now, they have a whole lot of channels. The part where you talked about getting molested by some lady is not jetBLue's fault. Most of your review seemed to be focused on other things besides the airline itself. When I lived in Boston I flew jetBLue every 4 weeks to LongBeach to visit my family and I loved the airline. They have gotten much better and I would give them a chance.
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Aug 14 '05
10:19 am PDT
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Re: blaming jet blue for its passengers? (Reply to this comment)
by Arthur.Rubin
She's quite serious, and IMHO, quite correct. Even if the plane is full, reseating the passengers is always an option. She suggested (in the comments) three ways it could have been done, although I'm not sure if "jump-seat" seating is legal. If it had been a senile male molesting her, and no reseating could be performed, the plane would have been diverted and the offending passenger removed. I'm not saying that's necessarily the best solution, but it would have been feasible.
(She's been asked by the management not to respond further to JetBlue shills. I'm not saying that you are one, but....)
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Mar 16 '05
4:37 am PST
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blaming jet blue for its passengers? (Reply to this comment)
by bigben407
it's pretty horrendous that you blame jetblue for your bad experience with a senile passenger? while i would likewise be upset, you can't be serious when you say jetblue should have apologized? consider buying a back up seat in another section of the plane.
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Mar 15 '05
6:07 pm PST
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Good Lord (Reply to this comment)
by jeffguidry
The majority of the "review" had nothing to do with her Jet Blue flight. If I wanted a biography, I would go to the book review section.
Do you expect first class pampering in coach? What a b*tch!
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Jan 02 '05
12:51 pm PST
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It's an A320! (Reply to this comment)
by carzncompz
You say you had a problem with the seating 3 by 3 on the Airbus A320. That configuration is normal for economy class (Jetblue only has 1 class). I can understand your plight as they do squeeze as many seats as possible. Remember, you were travelling on a low cost carrier. 3 by 3 is the norm for most narrow bodied aircraft like the A320, Boeing 737, etc. The only exception would be if you were in business class on a major carrier such as United.
I would have omitted some of the little details though.
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Dec 29 '04
8:55 am PST
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Re: Give me a break (Reply to this comment)
by triprey
Sure they have 20 channels. But I think the reviewer was still upset because they didn't have The Lifetime Channel which--based on her overly dramatic and overwrought review--is her favorite and only channel of choice.
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Aug 16 '04
10:02 am PDT
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Give me a break (Reply to this comment)
by prhs1989
I am so sorry that you only had 20 channels. That apparently is not enough for you. Could cound for me how many channels continental or american have. You don't even need one hand. And the seats are not small!
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Apr 15 '04
8:29 am PDT
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Re: Stop your whining (Reply to this comment)
by misscuddles
LOL @ "fatasses". 6'5 240 isn't exactly petite. :/
Anyway...
I can't believe this comment section is still so active a year and a half after this review was written. LOL It's like jetBlue has a cult following or something...
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Dec 16 '03
7:39 am PST
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Re: Have You EVER Flown Before? (Reply to this comment)
by Arthur.Rubin
Another anonymous JetBlue employee...
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Dec 15 '03
5:26 am PST
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Have You EVER Flown Before? (Reply to this comment)
by s25843
You obviously don't know much about flying after reading your review, I say stick with Amtrak, its better for the more simple minded folk out there
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Dec 14 '03
2:00 pm PST
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Stop your whining (Reply to this comment)
by crogalski
All you guys do is whine whine and whine, I've flown with jetblue over 30 times, and NEVER once had a bad expirience.. I'm 6'5 and 240lbs.. and I fit fine in the seat.. I'm sure most of you are fatasses that cant fit in the seat. Jetblue has gotten me from Tampa to JFK in less than 1h30min plenty of times.. fact is this is a GREAT AIRLINE
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Sep 30 '03
2:56 pm PDT
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fascists (Reply to this comment)
by louisasmyth
"JetBlue: Code Red
An offer by JetBlue Airways to test the CAPPS II internal border control system has been accepted by the Department of Homeland Security's Transportation Security Administration.
In a secret, off-the-record meeting held recently at TSA headquarters, TSA chief James M. Loy informed an elite audience of conservative opinion-makers that JetBlue Airways is replacing Delta Airlines as the "testing platform" for the CAPPS II internal border control system. The meeting was attended by former US Representative Bob Barr as well as leaders from several conservative public policy groups.
JetBlue Airways has shown its true spirit by pushing to be first in line for fascism.
Rather than being merely the airline with free DirecTV, JetBlue shall henceforth be known as the airline with thousands of daily, non-stop trips from Washington, DC into the private lives of Americans foolish enough to fly their Orwellian, unpatriotic airline.
It's time for all patriotic Americans to share with JetBlue a little of that Boycott Delta love. If the JetBlue leadership hadn't been under a rock for the past six months, they would be well aware of the pillorying in the media and the countless millions of dollars in lost revenue borne by Delta by participating in the first round of CAPPS II testing.
Until JetBlue publicly withdraws from any and all CAPPS II testing and apologizes to the American people for their reckless disregard for the US Constitution, a boycott of JetBlue Airways is in effect."
http://www.dontspyon.us/jetblue.html
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Sep 25 '03
9:52 am PDT
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Re: Re: Re: Re: Re x10: WoW! Misleading title (Reply to this comment)
by we4lv2tvl
It is clear I am wasting my time discussing this with you, when the only person who needs to write here is Ms. Hauer.
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Aug 26 '03
11:19 pm PDT
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Re: Re: Re: Re x10: WoW! Misleading title (Reply to this comment)
by Arthur.Rubin
1. Comments make no change in the placement of the review. I don't believe the "hits" change the placement of the review, either. New ratings might.
2. Read the review. Her father made the reservation. Her personal information (address, phone number, etc.) isn't on the reservation record. If JetBlue contacted her other than through her letters to customer service, then it indicates a probable privacy violation.
3. As for attacks vs. trying to be helpful; I'd let the comments speak for themselves, but most of the early ones have been deleted, as you can easily see.
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Aug 26 '03
5:41 am PDT
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Re: Re: Re x10: WoW! Misleading title (Reply to this comment)
by we4lv2tvl
"WHAT LIST?"
The default list when you enter from the airline menu.
"attack unfavorable jetBlue reviews"
I see a lot of people trying to help and/or trying to set the record straight. I don't see many "attacks."
If the letters never made it to jetBlue, then she hasn't "provided all the data necessary for jetBlue's Customer Commitment team to follow up."
All the necessary information was posted here in her review (e.g. name and flight #s).
"In any case, it's still no reason to give personal information to strangers who claim to be connected to jetBlue."
Nobody is asking for any personal information.
It is clear I am wasting my time discussing this with you, when the only person who needs to write here is Ms. Hauer. If she was never contacted by jetBlue, then all she has to do is say so. I believe she was, but won't admit it. I think that damages the credibility of her review and puts her motivation into question. Since you seem to know her personally, why don't you send her a private email and ask her for yourself.
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Aug 25 '03
6:18 pm PDT
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