Pros: I can think of nothing positive to say about West Jet at this time. T
Cons: All of the above applies to the cons. This airline has really fallen off.
For the past 3 days I have been trying to change a flight (option 1) on their phone system...nobody answers. I phoned as if to make a new reservation and got somebody...surprise... new money I guess they answer the phone for. The guy told me delays are up to 4 hours and they are changing their phones ...going international. He said he would put me to the top of the line and transferred my call. Nobody answered.
What is going on there?
I will not fly back with WJ or book my southern vacation flight with them nor will any of anybody I get a chance to talk to.
What a fall in customer service...it is over for me with WJ.