Hot Air Balloon Company in Phoenix/Scottsdale
Written: Jul 28 '04
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Product Rating:
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Pros: We met 2 nice employees
Cons: Untrustworthy
The Bottom Line: I would not recommend this particular hot air balloon company.
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| infocat's Full Review: Phoenix |
We've recently had a bad experience with the Hot Air Balloon Company in Phoenix/Scottsdale, Arizona (www.arizonaballooning.com). As part of our trip to the Grand Canyon, we decided to drive an extra 4 hours south to go on a hot air balloon ride. We reserved with the company several weeks in advance and we were very excited. On arrival in Phoenix, we called the company to let them know our hotel room number. The company asked if the next morning was really the only time we can fly. We told them it was and she said no problem. The next morning, we woke up at 3:30 am and left our hotel room at 4:15 am to drive 45 minutes to the meeting spot. When we arrived on time, 2 employees of the company were there and they told us we were just waiting for the pilot who also happens to be the owner. We chatted about what a beautiful morning it was and so forth. After 10 minutes, the employees called the owner only to be told that we were not going to fly because of weather and that the pilot had been watching the weather the whole morning. Of course, he failed to call us or his crew with his weather concerns. We had to drive another 45 minutes back to our hotel and we woke up for nothing. In the afternoon, I called another balloon company in Phoenix and was told that they did fly that morning and the weather was perfect. Clearly, the owner had lied about the weather concerns. Clearly, we were the only reservation they got and rather than canceling when I had called them the night before, they let us waste almost 2 valuable vacation days and wake up at the 3:30 am to drive an hour and a half for nothing. I guess they were still hoping to get another booking the evening that I called and they did not consider ruining our plans. This is a very untrustworthy company and I would not recommend planning any excursions with them.
Recommended:
No
Best Suited For: Couples
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Epinions.com ID:
infocat
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Member: Sherry
Location: Victoria, Canada
Reviews written: 43
Trusted by: 4 members
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