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What a shame.... (Reply to this comment)
by mrkstvns,  in Hotels & Travel
It's too bad, but FAR too much of the world focuses on rules and efficiency and forgets all about the time-honored concepts of service and flexibility --- concepts that SHOULD be at the heart and soul of a business that calls itself the "hospitality" industry.
You're right. A bad experience can cast a palor over what might have otherwise been a very positive experience.
Buen viaje, amigo!
Mark
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Aug 10 '05
7:32 am PDT
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