Avis Reviews

Avis

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michelhays
Epinions.com ID: michelhays
Reviews written: 18
Trusted by: 0 members

Undertrained counter staff offer bait-and-switch promotions

Written: Jun 16, 2006
Rated a Show Review by the Epinions community
Pros:Easy check-in and out
Cons:Avis doesn't train staff properly and won't correct staff errors.

Be wary of Avis promotions; when we rented a car through Priceline, we were told by the counter staff that we were eligible for a free two-day rental (this promotion was visible on a poster) which we could apply for online.

After searching on the internet, emailing and finally a phone call, I discovered that promotions are available only to full-price rentals and that you have to apply at the counter with the agent. Agents apparently have brochures with the terms and conditions.

When I called Avis to let them know we had been mislead by the counter agent, the only help they would offer was a coupon for a future rental.

Recommended: No

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