I had a horrible experience with Avis. I rented a vehicle and got some surprises at check out time. I told them they should disclose all costs at the time of sale and asked them to remove the fees that were not disclosed. They refused. Angered, I asked for a manager. He told me "I shouldn't talk to his employees like that," and basically ignored my request. I told him again they should disclose all costs prior to the rental. He ignored this again and told me he didn't like my town of voice. After going ballistic, he suggested that I not use Avis again. Thanks for the advice, pal. You can bet I won't.
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