Beware of Rent A Wreck in Rochester NY
Written: Aug 19 '05
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Product Rating:
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Pros: I escaped with limbs intact.
Cons: Verbally abusive owner. Pathetic customer no-service.
The Bottom Line: Avoid RAW in Rochester NY!
Per BBB: 15 complaints in 3 years, 5 this past year. Most other locations have zero complaints, some have one.
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| buyerbeware100's Full Review: Rent-A-Wreck |
Per the Better Business Bureau this location has had 15 complaints in the past 3 years and 5 complaints this past year, of course one of those is mine. Most other RAW locations have no complaints, some have one.
There is not a negative enough word that can describe the owner. Despite almost spending $300 on this joke of a car that had a myriad of problems, the owner verbally abused this customer because I wanted to address concerns of my rental. I'm pursuing a refund. Pass the word on to AVOID RENT A WRECK IN ROCHESTER NY. Here is my report I sent to the BBB:
Complaint:
Verbally Abusive Owner:
This customer calls owner to address concerns of car rental. The owner interrupts stating "anyone who runs out of gas is not too bright, I know that area well and I don't buy your story." Owner hangs up. The customer calls back immediately and is told the owner is no longer in the office.
This customer writes five page letter addressing concerns. Phone messages not returned. Customer calls again and attempts to communicate with owner. The owner's voice is hostile and is unwilling again to listen to the customer. The owner's language is laced with the 'f' word, refers to customer as an "A-- H--- " ends by saying "F--- My A--" and hangs up.
Customer No-service:
Failure of company to return customer calls in timely manner while customer was stranded after-hours, despite providing an after-hours phone number.
Car stalls with check engine and check oil lights on after driving only 82.5 miles, with gas level indicator above 'E'. The tow company/car body shop suggests customer call the car rental company. Customer agrees, due to possible engine damage, safety, and out of respect for company's product. Customer spends that night of vacation at car body shop waiting for return call. The owner/company does not return calls till the next day, stating the warning sensors are not actually warning anything, the gas gauge is not correct due to different gas tanks sizes and that the car is out of gas
Improper Car Maintenance, Some Problems Posing Safety Concerns
Left headlight not functioning
Malfunctioning check oil sensor
Check engine light on
Horn not functioning
Ignition key release working less than 50%
Windshield washer fluid mechanism not functioning
Failure to properly disclose rates and fees at time of phone reservation
No mention of only 100 free miles at time of PHONE reservation. Customer was not informed until at the office. If the customer declined, vacation probably would have been jeopardized.
Recommended:
No
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Epinions.com ID:
buyerbeware100
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Reviews written: 1
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