Angry Sales Reps don't sell much
Written: Nov 18 '08
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Product Rating:
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Pros: Lots of locations
Cons: Rude, incompetent sales and receptionist staff.
The Bottom Line: Stay away from this business at all costs. They are poorly managed and let their members fight outside while they chase paying, polite members away.
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| tmaietta's Full Review: 24 Hour Fitness |
I live part time in San Diego and part time in Murrieta. As a friend has a membership at 24 Hour and as they have clubs in both locations, I decided I wanted to try out the San Diego club.
I went to the club with my friend who had a guest pass. When I walked up to the club I was a bit concerned because there were two young men yelling and fighting outside. When I went in, you could clearly hear them fighting and the receptionist kept looking outside but did nothing to intervene.
My friend presented the guest pass and the woman rudely said "Show me your ID. You have to live in San Diego to use this."
When I explained that I lived in two places she said I couldn't use it. She said I could talk to a manager but there was no way I was going to work out at the club.
The manager (Kolbie) came over and at first was very officious. He again, reiterated that I couldn't work out there. I asked why not and he said "I'm sure that at your job you stick to the policies that your company sets". I replied that I do what it takes to make customers happy and while I was speaking he interrupted me and said "You go ahead and break the rules at your company, I'm not going to."
I asked him not to interrupt me and he said "Get out." I said "Excuse me?" He raised his voice and again said "Get out of my club!".
I asked my friend to leave and my friend tried to calm Kolbie down and speak to him. I went out side after Kolbie continued shouting and threatening me.
It was cold outside and after a few minutes of waiting I opened the door and asked my friend to please hurry so we could leave. Again, Kolbie began yelling at me again.
My friend told me that Kolbe threatened to take away his membership as well.
I called the corporate office yesterday morning and was told that a Gina Baxter would call me back within 24 hours. She has not called me back to date.
Recommended:
No
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Epinions.com ID:
tmaietta
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Reviews written: 2
Trusted by: 0 members
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