Bad Food, Worse Customer Service
Written: Oct 05 '05
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Product Rating:
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| Helpfulness of Suport |
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Pros: No thinking required to follow the plan.
Cons: Poor quality, bad customer service, and apparent unwillingness to refund money, even when food returned.
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| kathlea's Full Review: NutriSystem Weight Loss Program |
The food is bland and basically all tastes the same. I decided to send most of it back, expecting a refund. This is when the nightmare truly began.
After waiting on hold for 40 MINUTES (!!!) I finally was able to talk to a counselor, only to be transferred to another department where I was put on hold for an additional 20 minutes. I finally got the information I needed to return the food, followed all directions to the letter, triple checked every thing, had the UPS store clerk check everything, and paid $18 to ship the stuff back. Two months later, I still haven't received my refund.
So, if you're thinking of trying this diet with the notion of sending the food back if you don't like it, I hope you have better luck than I did.
Recommended:
No
Approximate Monthly Cost (US$) 300
Food Variety Restrictions A somewhat varied menu
Restrictiveness of Portions Few small portions
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Epinions.com ID:
kathlea
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Reviews written: 2
Trusted by: 0 members
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