Virgin Atlantic Vacations

23 ratings (23 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • A CHEAP London or France trip? Try VIRGIN ATLANTIC VACATIONS for a GREAT deal!

    Feb 20, 2002 by
    Rated a Very Helpful Review
    Pros: Great prices, fun options and fast service!
    Cons: Deals are on limited dates.

    Summary: I LOVE to travel. That’s a fact. I do not have an endless supply of money. That too is a fact, a SAD one, but a fact none the less. So, being the creative, resourceful little thing I am, I have over the years, ... read more

  • Incompetent and couldn't care less about it.

    Jul 8, 2013 by
    Not yet rated.
    Pros: It was cheaper than other sites at the time of our booking.
    Cons: The website.
    The customer service.
    The hotels.
    The airline arrangments.

    Summary: They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm my reservations before I leave for a trip and found this out several days before. The ... read more

  • VIRGIN VACATIONS' EXEMPLARY BAD CUSTOMER SERVICE

    Jul 23, 2011 by
    Not yet rated.
    Pros: The Greek vacation package has a good mix of inland cities and islands.
    Cons: Virgin Vacations' customer service and policies need a lot of improvement.

    Summary: Three weeks ago we booked online a 12-Day Classic Greece with a 4-Day Aegean Cruise plus Air vacation package to Greece for October. We decided to add an extra day in Athens as the package only included minimal ... read more

  • Won't recommend. Virgin Vacation lost my flight reservation

    Jul 21, 2011 by
    Not yet rated.
    Pros: The customer rep pick up phone call really quick.
    Cons: Very confusing operation.
    Limited hotel choices and not really available.
    Customer Rep is rude.

    Summary: I am planning a trip to London and Paris and saw Virgin Vacation package. I gave it a try and made the reservation for flights and hotels. Unlike other travel sites like Expedia, Virgin Vacation operates in a very weired way. It requires you put in a ... read more

  • Virgin's customer service not so virgin

    Jun 7, 2011 by
    Not yet rated.
    Pros: None to my knowledge, perhaps the branding.
    Cons: Website malfunctions and operators neither empowered nor incentivized to make things right for potential customers.

    Summary: My wife and I were interested in booking a trip to Italy for this summer. We looked at different travel agent options and finally decided for a package offered by Virgin Vacation. The Pledge. Booking through their website proved to be a ... read more

  • London at its best!!

    Jun 2, 2009 by
    Not yet rated.
    Pros: Web site is easy to use and plan your vacation.
    Cons: Research the hotels Virgin makes available.

    Summary: Virgin Atlantic Vacations was one of the many tour packaging companies I came across in my Google search last year when planning my overseas vacation. Like others here, I'm on a tight budget and I'm also inexperienced in overseas travel. After a ... read more

  • Rome at its Best!

    Apr 4, 2008 by
    Rated a Very Helpful Review
    Pros: Low price, great flight, awesome excursion, knowledgeable staff, easy check out process
    Cons: Small hotel room and bad weather but that is not V.V. fault

    Summary: Last month I had the opportunity to vacation in Rome. Prior to my vacation I shopped around the web to see who could offer me the best deal as for I am a true bargain hunter ;) and ultimately Virgin Vacations was the company I selected. Virgin offered me ... read more

  • Excellent price, but poor coordination amongst different vendors

    Jun 1, 2007 by
    Rated a Very Helpful Review
    Pros: Great price; excellent flights
    Cons: Poor communication with hotel booking; TERRIBLE airport transfer service

    Summary: Recently I booked an 8 night Paris trip through Virgin Atlantic Vacations for my honeymoon. The trip included two round-trip non-stop airline tickets on Air France from Detroit to Paris, as well as eight nights accommodation at the Pavillon Villiers ... read more

  • Happiness Followed By Dismay

    Sep 3, 2006 by
    Rated a Very Helpful Review
    Pros: Very good flights with excellent service by flight attendants. Fantastic hotel, fantastic theatre arrangements.
    Cons: Need to look out for the weaknesses among the strengths that result in inconsistent quality.

    Summary: My wife, 11 year old daughter, and I just returned from a one week trip to London leaving from Newark NJ in the USA. The flight to London was excellent and the pre-arranged items like a London tour and tickets for the theatre went flawlessly. We had ... read more

  • Why did I trust Sir Richard Branson?

    Jul 26, 2006 by
    Rated a Helpful Review
    Pros: Cheap, cheap, cheap.
    Cons: You get what you pay for, or much less.

    Summary: I bought a Virgin vacation that offered an attractive package for visiting London and Paris. The online descriptions were great. Unfortunately, the hotels were absolute dumps (even though I paid for upgraded hotels). I was also relying on Virgin to know ... read more

  • Good Deal For a London Jaunt

    Jun 18, 2006 by
    Rated a Very Helpful Review
    Pros: Easy to book, customer service very helpful, vacation packages are good value
    Cons: Hotel was adequate, but disappointing.

    Summary: My boyfriend and I recently traveled on Virgin's 3-Night London Fling from Boston. We decided very last minute to book the package (booked it on Mon to depart on the Thurs of the same week). We weren't able to book this online at the Virgin Vacations ... read more

  • Virgin's total lack of compassion for their clients.

    Mar 25, 2006 by
    Rated a Very Helpful Review
    Pros: The price was good and the accommodations were acceptable.
    Cons: Absolutely no assistance with our difficulties. They just do not care what happens to you.

    Summary: This letter is to publicize an example of the total unconcern for customers by Virgin Atlantic Air and it’s subsidiary, Virgin Vacations. My wife and I booked a trip to Amsterdam. Virgin Vacations, with no consultation, booked us on United Air. ... read more

  • Express Customer Reviews

  • Great deals for travel to Europe

    Jul 9, 2012 by
    Not rated yet
    Pros: Affordable vacations
    Cons: Secondary status on flights

    Summary: We used Virgin Vacations back in November 2005 to go to Paris for 6 nights, and again in March 2006 for and 8 night trip to Italy where we got married. Everything went smoothly, for the most part. We did have a little bit of trouble getting on to our ... read more

  • Virgin Vacations Bait and Switch

    Apr 10, 2012 by
    Not rated yet
    Pros: They take your money quickly
    Cons: Everything!

    Summary: BEWARE! I made a big mistake using Virgin Vacations. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it ... read more

  • Good prices, but lack of follow up on hotel issues

    Dec 15, 2008 by
    Not rated yet
    Pros: The price is great for those on a budget.
    Cons: The price is really good, but perhaps, not worth it if you have health issues.

    Summary: In 2006 I travel to London using Virgin Vactions, the hotel was the Comfort Inn, which was horrible. The elevator was broken so we had to use a terrible service elevator.  The celing in my room leaked and ruined my clothes, and when I called to ... read more

  • Had a great time in Paris

    Apr 10, 2008 by
    Rated Show
    Pros: The best flight experience I ever had.
    Cons: No guided tours included in the package

    Summary: I recently went to Paris with my family and it was one of the best vacations for us. The flight was definitely the best we ever experienced. The service was amazing. The food was actually pretty good for an airplane food. Each seat had an ... read more

  • Florence deal, worth the money

    Mar 11, 2008 by
    Rated Show
    Pros: good price, good information on site, relatively good customer service
    Cons: airport transfer service was weaker than expected, clarify everything

    Summary: I recently took a Virgin Vacations trip to Florence with my family. It was my first time to Italy and the bookings went smooth enough. Some confusion with the amount and types of excursions available but it was cleared up by them and the trip was a ... read more

  • A good deal dollar-wise

    Feb 17, 2008 by
    Rated Show
    Pros: Pricewise: very reasonable. Excellent value for the money.
    Cons: Customer service is a little weak. Make sure you get all details clarified.

    Summary: My wife & I booked with Virgin Vacations for a trip to Florence that we wanted to take along with our son. We had been to Italy several times before but never with this carrier. There was a lot of useful info [& some not so useful] on their website, & we ... read more

  • Virgin Vacations Paris Escape

    Feb 15, 2008 by
    Rated Show
    Pros: Kind services, great deals, informative information on the site.
    Cons: There are limited dates, and you end up spending more money.

    Summary: I will never regret using Virgin vacations to travel to Paris. A friend told me about the offers and I figured to give it a try. Using Virgin Vacations made my traveling experience easier then normal. ... read more

  • Virgin Vacations was Amazing

    May 24, 2007 by
    Rated Show
    Pros: This company features Virgin Atlantic flights, a fun experience.
    Cons: Nothing really.

    Summary: I just got back from a trip to London that I took with "http://www.virgin-vacations.c om/". This was an Amazing trip (since it was London) but also due to the great, comfortable round-trip flight on Virgin Atlantic. Virgin Atlantic makes the travel ... read more

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