Goway Travel Ltd.

11 ratings (11 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • Goway Goes the Distance

    Apr 26, 2002 by
    Rated a Very Helpful Review
    Pros: Good customer service; quick replies
    Cons: none

    Summary: Ever get a feeling that you are in over your head? Well, in a recent experience in planning our wedding/honeymoon, my fiancee and I had a doozy. I have traveled all over the U.S., but only recently have my international travels been catching ... read more

  • Dreadful experience with Goway Travel, leading to peptic ulcers and high blood pressure.

    Nov 2, 2012 by
    Rated a Very Helpful Review
    Pros: None that I can think of
    Cons: Rude, unaccountable, near fraudulent. Unapologetic when they are clearly in the wrong.

    Summary: Complaint re problems with Goway Travel In November 2012 I purchased an airline ticket from Flighthub for $1169.93. In the next few days I noticed that I had been double billed for my ticket, once by Airtickets Direct (AKA Flighthub) and once by ... read more

  • Friendly, but incompetent

    Feb 10, 2011 by
    Rated a Helpful Review
    Pros: friendly
    Cons: slow, misinformation, bumped off flight, refused to assist once out of the country

    Summary: I used Melissa Matheson at GoWay for my trip to India.  We had worked with her once before and she did a good job, so I was really shocked at how badly she botched this one.First, she didn't arrange a seat assignment and I was bumped off my ... read more

  • Goway Vietnam Showcase Tour

    Jan 4, 2010 by
    Rated a Very Helpful Review
    Pros: All the travel throughout the country was arranged for you.
    Cons: did not see too much , spent a lot of time sitting in the car

    Summary: We booked this tour, since we thought it would be safer to travel with a guide throughout the country.  Did not see too much in terms of sights, could have seen much more on your own.  Some of the restaurants included in tours were in ... read more

  • Goway expensive way to go

    Apr 8, 2009 by
    Rated a Helpful Review
    Pros: Flight package seemed competitively priced and vouchers were convenient.
    Cons: Hotels prices were given to me without stating per person therefore I was mislead.

    Summary: Goway organized an independent tour for us that included Fiji, Australia, New Zealand and Moorea. I appreciated the itinerary and vouchers however I quickly discovered that Goway made a huge profit on hotels and tours that I could have booked for myself ... read more

  • Goway - Good but could be better

    Aug 30, 2004 by
    Rated a Very Helpful Review
    Pros: Good Vacation Options
    Cons: Customer Service Help available on Weekdays only

    Summary: We booked our first vacation with a travel agent in 20 years with Goway to Australia. The options they provided online sounded good. (Our constant requests for a brochure were never met). The vacation started out great, but when we did encounter a ... read more

  • Goway is a good way to go

    Mar 9, 2004 by
    Rated a Very Helpful Review
    Pros: Offer a wide variety of vacations, competitive pricing to fit your bugdet
    Cons: Has to be prompted to take care of details. Brochure could give more info.

    Summary: I have booked two vacations with Goway in the past two years to South Pacific locales. Both vacation were successful, in part to Goway's knowledge of the offered destinations and also their partner tour operators in the South Pacific. Go way offers ... read more

  • Express Customer Reviews

  • No help, no respect

    May 14, 2012 by
    Rated Show
    Pros: None
    Cons: No reply for a week, No attention to my urgent booking request for nine days.

    Summary: I contacted Melissa Matheson at GoWay for help with a backpacking trip to New Guinea. I included about eight questions that turned out to not be her business (area maps, road and trail information, etc), but three questions concerned booking flights and ... read more

  • Extremely disappointed

    Mar 27, 2012 by
    Rated Show
    Pros: There are no good points about this company.
    Cons: Don't travel with this company.  Incompetent, expensive and uncaring company.

    Summary: I booked a trip to China with Goway.  I was extremely disappointed.  It was expensive and supposed to be first class.  It was definitely NOT first class.  Expensive yes.  Definitely not worth the money.  The group did not ... read more

  • very poor

    Nov 29, 2011 by
    Rated Show
    Pros: They have a nice name - it rhymes with "No Way".
    Cons: disorganized, scattered, don't care

    Summary: Booked a trip with GoWay to the Galapagos Islands - a very expensive trip!  They seem to have no actual offices in Ecuador, so when the local agent they used (TrailWays) messed up, we were stranded.  Despite having receipts, the flight from ... read more

  • Very friendly agent, easy to use

    Aug 2, 2007 by
    Rated Show
    Pros: Well organized tours that were easy to reach.
    Cons: Could have used more ideas from travel agent on independent adventures.

    Summary: I used Goway to plan an Australia trip, luckily in the low tourist period. I had already chosen where I wanted to go & found a corresponding tour itinerary on their website. The agent was very responsive & helpful, although it seemed if she had been ... read more

Showing 1-11 of 11 reviews