Highest Rated Review by the Community
-
Rated a Helpful Review by the Epinions community Oct 19, 2006
Pros: Very responsive and great choices of hotels.
Cons: None
Summary: We planned to follow friends' recommendation and use Swain for our Australia/New Zealand trip in March 2005. When we first contacted them and were assigned an agent, all was well. When we started to book, they were caught up in the bankruptcy and we ... read more
-
-
Rated a Helpful Review by the Epinions community
Apr 22, 2003
Pros: courteous, professional, knowledgeable, flexible.
Cons: none.
Summary: I must say that we have not completed this trip, but I felt compelled to write a pre-review.
We are planning a family vacation to Australia with 6 and 8 year old boys. We have been planning this vacation for two years.
Initially, ... read more
-
- Express Reviews
-
Rated Show by the Epinions community Jul 8, 2009
Pros: Responsive, professional service. Knowledge & local connections. Price.
Cons: The flight to Australia is expensive, but they found us a reasonable price.
Summary: We travel frequently around the world, and have now travelled with Swain Tours several times. We hadn't experienced Australia with Swain until our last trip. It could not have been more perfect!With offices in both the United States and
-
Rated Show by the Epinions community Sep 17, 2008
Pros: None
Cons: Poorly run. Extra expense. Not reliable!
Summary: Swain Tour Company is poorly run and a major rip off. We traveled with our family to Australia and the customer service while planning was suboptimal. The person who planned our trip changed part way through the process and the communication was
-
Rated Show by the Epinions community Jan 24, 2008
Pros: Nothing
Cons: Expensive,not trustworthy or truthful
Located in Pennsylvania!!!
Summary: This company purports to be a "Australian Tour Company but is located in Pennsylvania. I had no idea about its previous bankruptcy and stranding paying customers but I can tell you that as an experienced traveler, this was the WORST experience with a
-
Rated Show by the Epinions community Dec 27, 2007
Pros: None that I could find
Cons: You can do much better by your self on the Internet.
Summary: My local agent sent my travel request to Swain without my knowledge. When the itinerary came back the price seemed high. My hotel and rent a car request had subsitutions and they required 100% payment in advance. I asked for an itemized billing and they
-
Rated Show by the Epinions community Sep 6, 2004
Pros: We had travel insurance but it didn't cover bankruptcy.
Cons: No one contacted us to offer anything to us for RUINING OUR HONEYMOON.
Summary: I hope your trip goes better than ours. The friendly Australian who lives in Ardmore,PA never informed us about the pending bankruptcy. We had to rebook the whole trip and repay all hotels. We received no help from this company. The ground transporters
|
|
