Travel Impressions, Ltd.

Pros: the weather
Cons: pretty much everything....kind of like the Catskills with a tropical flair

   My name is Ruth Gavin and I was a member of a party of 12 who booked a reservation at the Barcelo Punta Cana in the Dominican Republic from December 23rd to the 30th, 2008, When we originally booked the reservation for the 3 families ...

Pros: We received our travel documents promptly after booking the trip.
Cons: Air/hotel reservations changed with no alternatives offered.

We (3 couples) booked a trip to Sandos Playacar in Mexico in March 07 - for travel in Sept 07. We paid extra for royal club oceanfront rooms with VIP amenities. In mid-June received a letter saying our flights had been changed - no reason given and ...

Pros: excursions were great
Cons: Pretty much everything....

My husband and I were supposed to go to Cancun but because of the hurricane we ended up going to Punta Cana. We purchased the travel insurance but it didn't really help us... we still had to pay an airline penalty fee of $150 and we went from staying in ...

Pros: Outstanding variety of travel packages. Cancel for any reason travel insurance.
Cons: I can't think of any.

I have owned my travel agency for over 5 years. We started working with Travel Impressions from the beginning. I have found their service and attention to detail very comforting! I say this because I have worked with every kind of vendor. Most are "all...

Pros: Great product
Cons: none

I recently went to Las Vegas and my trip was booked through AAA/Travel Impressions. The trip was planned for my mother in law, brother in law, his girlfriend, my husband and I. I had booked the trip three months prior to our travel dates. There booking ...

Pros: can't think of any
Cons: inconsistent, rude, do not know the facts

My mother and I booked a trip for two to Bermuda, but told the agent at Travel Impressions that we will be booking a third person as soon as we hear the okay. First of all, they gave us about 10 different prices on what the package was going to be....

Pros: They take the money quickly, post it.
Cons: They do not resolve problems as quickly, nor return calls.

Very disappointed in the service given us for mistake TI made in booking a reservation. Booked trip to Brazil for clients and made payments got travel documents everything confirmed however, when traveler called hotel they advised reservation had been cancelled. We immediately called TI only to be told for 5 weeks they are working to resolve this problem and would get back with us. They never called back, we called everyday for 2 weeks and spoke to several different managers who also said they would call back but never did. On Monday Feb. 5 10 days before the clients were to leave I called and was advised that all had been resolved but the fax never came. I am very upset that we had to call Brazil several times, spend days calling TI and no results.

Pros: NONE
Cons: Rip off company

My husband booked our honeymoon to Cozumel Mexico with travel impressions. We were not able to go due to hurricane Dean. They were evacuating the country and all flights were canceled. We talked to travel impressions and after a long argument they said they would reimburse us. They never did. We never heard from them again. I can't believe they wouldn't do that or bend over backwards to help out a customer when it isn't our fault that we can't go. That is messed up and I will NEVER use them again and I recommend to everyone not to use them because they will rip you off.

Pros: Do Business With Many Distributors Nationwide
Cons: Unnecessary Delays Processing of Refunds

I recently had to cancel a vacation package I booked with a Travel Impression reseller because I was terribly over charged and received none of the amenities that were offered by the destination property to guest that booked direct.

I bought the cancel for any reason plan, but my refund was delayed when a TI representative insisted that I provide excessive documentation (specifically the airline ticket receipt that could be easily tracked in their computer system). My impression of their service was that I got the run around and delay on a prompt refund.

I recommend that other potential customers consider their destination, get a quote from an agency and then compare that offer with any that you can find on your own within 24 hours. You are sure to come out ahead of what you'd get through TI.