Review by nubianp
January, 02 2014
Pros: Absent the shady billing practices, the service is decent...
Cons: Inconsistent and shady billing practices EVERY SINGLE month. Unknowledgeable customer service representatives with ever-changing stories.
Review by bone_chewer
December, 26 2013
Pros: Their internet is fine when it is fine but has intermittent 2am disconnects.
Cons: Incompetent representatives with poor notes
Ineffective system tools
Unwillingness to admit to people and system issues
Review by dalycritic
June, 20 2013
Pros: Faster Internet-no disconnect
Detailed TV Guide and user friendly DVR
Clear Phone and price savvy rates
Cons: Not always available even when they say it is
Price is higher
Pixelation issues still exist
Review by oscarmeyer1973
October, 15 2012
Review by let1946
August, 10 2012
Pros: Good quality TV
Cons: Lying Employees
Review by scottssweaters
July, 12 2012
Pros: When it's installed, the Internet was very fast - expensive, but fast.
Cons: Information sharing virtually non-existent. Massively aggravating.
Review by brycenn
November, 15 2011
Pros: fast, relatively inexpensive
Cons: terrible customer support, poor online billing, absolutely confused dispatch and line technicians.
Review by aaporton
August, 08 2011
Cons: Didn't have internet for more than 3 weeks
Review by steven5959
May, 11 2011
Pros: The picture on the TV with the DVR is usually OK.
Cons: Billing issues EVERY month, and the other 3 TV's have terrible pictures always.
Review by glackey
March, 11 2011
Pros: TV and phone integration (when it works)
Friendliness of staff
Channel offering (when it works)
Cons: Constant issues
Single point of failure
Deceptive sales tactics (told about $10 HD charge AFTER install)
Review by promo12
February, 26 2011
Pros: Picture quality
Can block 20 phone numbers on home phone
Cons: U-Family's 80 channels are terrible
Upgrade to U-100 does not include free DVR
Review by patriotwatch
February, 10 2011
Pros: Nothing good to say about "Order Takers" or "Customer Service" reps! Techs saved the day!
Cons: AT&T at most levels albeit pleasant personnel is dysfunctional. Buyer Beware! Get it in writing!
Review by rockymountain4
February, 02 2011
Pros: Installation is fast and well done.
Cons: No integrity in business deals.
Review by floridanew
January, 29 2011
Pros: I think At@t U-Verse is a great product. I am now spoiled.
Cons: This service is overpriced. Also, it is not the best technical support.
Review by c-post
August, 30 2010
Pros: incredible speed, easy installation
Cons: unable to change IP address, awkward consumer type yahoo email interface
Review by reviewbaker
August, 28 2010
Pros: Great Customer Service.Bundle internet, home phone, high speed internet and save. Cheap.
Cons: Faster internet available. Unlimited Long Distance calling only available to US, Canada, Puerto Rico.
Review by valleyman
August, 04 2010
Pros: Equipment arrived quickly. Employees helpful.
Cons: Misleading advertisement, deceptive sales tactics, unfulfilled appointments, undelivered data rate. Cancellation is a hassle.
Review by raindropsage
May, 23 2010
Pros: GREAT picture, better features better DVR options more on demand movies great customer service
Cons: 4 hours to install
Review by mashimaru
May, 18 2010
Pros: The ability to record up to 4 programs simultaneously; playback on any TV
Cons: Can't forward/rewind from remote receivers; can't program manual recordings to recur
Review by c_wolfe
April, 30 2010
Pros: Whole house DVR, VDSL speed potential. Customer service always courteous. No contract required.
Cons: Picture freezes, unreliable phone and Internet
Review by mjlee22
January, 18 2010
Pros: Temporary and permanent cost savings over Comcast
Cons: Analog signals can produce lousy standard def channels on HD TVs