AT&T U-verse

35 ratings (33 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • It Was Time to Ditch The Dish

    Jun 10, 2009 by
    Rated a Very Helpful Review
    Pros: HD DVR and TV receivers; reasonable cost; huge channel selection; versatile plans.
    Cons: None so far.

    Summary: We have not subscribed to cable television since my wife and I moved into the house we had built outside Chicago some eight years ago.  When we moved into our new housing development cable was not available, despite being told it was coming ... read more

  • 20yo Landline lost by AT&T Mistake. They don't care.

    Dec 26, 2013 by
    Not yet rated.
    Pros: Their internet is fine when it is fine but has intermittent 2am disconnects.
    Cons: Incompetent representatives with poor notes
    Ineffective system tools
    Unwillingness to admit to people and system issues

    Summary: This is by far the most disastrous customer service I've experienced. My senior citizen parents who have been AT&T customers since '94. Dad decided to upgrade to an AT&T U-Verse package that somehow involved transferring the landline to ... read more

  • Uverse: The Good the Bad, the Ugly and the Beautiful!

    Jun 20, 2013 by
    Rated a Very Helpful Review
    Pros: Faster Internet-no disconnect 
    Detailed TV Guide and user friendly DVR
    Clear Phone and price savvy rates
    Cons: Not always available even when they say it is
    Price is higher 
    Pixelation issues still exist

    Summary: It is pretty much impossible to be 100% satisfied with any TV/communication company and AT&T is no different. It really breaks down to your wants and needs in service and/or price to know if its the best fit over the local competition. So here are ... read more

  • Stay Away from AT&T

    Aug 10, 2012 by
    Rated a Helpful Review
    Pros: Good quality TV
    Cons: Lying Employees
    Fraudulent Charges
     

    Summary: I had AT&T U-verse about a year ago. While I had the service it was good, the trouble began when I tried to cancel it. I cancelled everything and returned my equipment. A couple of months later I started getting harrassing calls from debt collectors ... read more

  • AT&T U-verse So Aggrevating...

    Jul 12, 2012 by
    Rated a Helpful Review
    Pros: When it's installed, the Internet was very fast - expensive, but fast.
    Cons: Information sharing virtually non-existent. Massively aggravating.

    Summary: When U-Verse was installed at our prior home, it was very fast.  However, the nightmare we encountered trying to get the same service reinstalled after we moved 1/2-block away, caused us to completely abandon the service and dash a letter off to ... read more

  • 5 in-home visits later, not working. 45 minutes on hold each time.

    Nov 15, 2011 by
    Rated a Helpful Review
    Pros: fast, relatively inexpensive
    Cons: terrible customer support, poor online billing, absolutely confused dispatch and line technicians.

    Summary: It would be great if it worked.  Since gettnig the servive we've had intermittent outages.  Popular websites will just plain become inaccessible for hours at a time.  Web pages will load, but partially, with graphics and/or advertisements ... read more

  • U-verse DSL Pro

    Aug 8, 2011 by
    Not yet rated.
    Pros: Fast
    Cons: Didn't have internet for more than 3 weeks

    Summary: We ordered at&t uverse DSL pro because it was the fastest we could get in our area at our new house.  The setup was suppposed to be on the 12th and we were to have internet that night after 8:00.  However, the internet never worked no ... read more

  • AT&T U-verse

    May 11, 2011 by
    Rated a Helpful Review
    Pros: The picture on the TV with the DVR is usually OK.
    Cons: Billing issues EVERY month, and the other 3 TV's have terrible pictures always.

    Summary: I've had my cell, TV, and internet bundled for about 2 years now, with AT&T.  And don't have very much good to say about any of it.  One TV usually has a good picture, the one with the DVR, the other 3 pictures freeze constantly.  ... read more

  • Somewhat disappointed

    Feb 26, 2011 by
    Not yet rated.
    Pros: Picture quality
    Programming guide
    Free DVR
    Can block 20 phone numbers on home phone
    Cons: U-Family's 80 channels are terrible
    Upgrade to U-100 does not include free DVR

    Summary: Just had U-verse installed yesterday.  Had Comcast for 1 year and they wouldn't extend my Digital Starter package.  I'm on fixed income and couldn't afford the $ hike.  U-verse was a bit cheaper, although still ridiculous.  ... read more

  • Jury out on AT&T U-Verse Elite Internet - Sales agents GUILTY of gross negligence

    Feb 10, 2011 by
    Rated a Helpful Review
    Pros: Nothing good to say about "Order Takers" or "Customer Service" reps! Techs saved the day!
    Cons: AT&T at most levels albeit pleasant personnel is dysfunctional. Buyer Beware! Get it in writing!

    Summary: I've been on this planet long enough to remember and use "Ma Bell" and I still have a Western Electric pots. In this review, I want to give AT&T's employees high marks for trying... even though they lack the cross training or resources to solve a ... read more

  • Bait and switch

    Feb 2, 2011 by
    Not yet rated.
    Pros: Installation is fast and well done.
    Cons: No integrity in business deals.

    Summary: An AT&T U-verse sale person came to our house and sold us a package of U-verse with an attractive low monthly charge. The sales order was in a written form with all the details of the ordered U-verse package. But when I got an email order ... read more

  • Be careful of technical support !

    Jan 29, 2011 by
    Rated a Helpful Review
    Pros: I think At@t U-Verse is a great product. I am now spoiled.
    Cons: This service is overpriced. Also, it is not the best technical support.

    Summary: I have had mailto:AT@T U-Verse since Sept 2010. I just love it. It is a littlepricey for me since I am a widow and retired on a fixed income. Our TV reception was poor and now with my HD TV it is just about perfect. I also have the u-verse ... read more

  • very happy upgrading from DSL to U-verse

    Aug 30, 2010 by
    Rated a Very Helpful Review
    Pros: incredible speed, easy installation
    Cons: unable to change IP address, awkward consumer type yahoo email interface

    Summary: DSL SLOWED DOWNWe were early adopters of DSL with AT&T -- I had it installed in March 1999 when the company was still called Pacbell. What a marvelous thing it was at the time, compared to dial-up. For the last 11 years I have stayed with the ... read more

  • AT&T hasn't changed

    Aug 4, 2010 by
    Rated a Very Helpful Review
    Pros: Equipment arrived quickly.  Employees helpful.
    Cons: Misleading advertisement, deceptive sales tactics, unfulfilled appointments, undelivered data rate. Cancellation is a hassle.

    Summary: (Note: It wouldn't be fair to place AT&T U-verse purely under cable TV provider, because AT&T sells a variety of services under this umbrella, as explained below.  Therefore my selection of "picture quality", etc. is ... read more

  • AT&T U-Verse: The All-Digital Service

    May 18, 2010 by
    Rated a Very Helpful Review
    Pros: The ability to record up to 4 programs simultaneously; playback on any TV
    Cons: Can't forward/rewind from remote receivers; can't program manual recordings to recur

    Summary: Since our HOA decides which service everyone can use in our building, we've been using Dish Network service provided by AT&T for the last few years. I have no huge complaint about Dish Network, except that this arrangement didn't allow me to bundle ... read more

  • AT&T Uverse seems like a beta product

    Apr 30, 2010 by
    Rated a Helpful Review
    Pros: Whole house DVR, VDSL speed potential. Customer service always courteous. No contract required.
    Cons: Picture freezes, unreliable phone and Internet

    Summary: I've had Uverse 200/phone/Internet for 6 months. I lost track of how many times I've called tech support, and techs have been to my house at least 5 times. The picture would get pixelated, freeze, and then the red light would start flashing on the ... read more

  • Analog signals give poor picture quality on SD channels

    Jan 18, 2010 by
    Rated a Very Helpful Review
    Pros: Temporary and permanent cost savings over Comcast
    Cons: Analog signals can produce lousy standard def channels on HD TVs

    Summary: I installed AT&T Uverse a month ago (Dec-2009), migrating from Comcast's HD-DVR service, where I had all the premium channels.  I got the same channels on uverse and added internet (6Mpbs) and voice for a savings of about $500 per ... read more

  • AT&T U-verse service vs. Cable service

    Dec 19, 2009 by
    Rated a Very Helpful Review
    Pros: Price, products, customer support, and technical support provide a positive experience for the consumer. 
    Cons: AT&T uses one vendor for the U-verse equipment.

    Summary: AT&T U-verse product provides competition to cable service by providing an alternative for internet, television, and phone service on the same cable.  The trio of services do not all have to be purchased so a consumer can choose to purchase one, ... read more

  • Nothings perfect, but there's a lot of upside!

    Nov 1, 2009 by
    Rated a Very Helpful Review
    Pros: Internet bandwidth, TV package offerings, Awesome HD picture, Record and watch anywhere.
    Cons: No pause/rewind on all non-DVR boxes, no storage expandability

    Summary: NOTE: I originally had given this 4 stars and recommended.  I've obviously changed my tone due to AT&T's false promises / marketing, specifically in relation to promised discounts at the point of sale.  They refuse to honor ... read more

  • Not Good

    Aug 14, 2009 by
    Rated a Helpful Review
    Pros: Not important enough.
    Cons: Picture quality. Period. Especially if you watch sports.

    Summary: Overview for Overland Park, KS area: Time Warner Cable – disastrous. Picture freezes, unbelievably bad pixelation, internet cut out on regular basis, vastly overpriced prior to competition. Surewest – Outdoor contractors ... read more

  • Great product and price - lousy customer support

    Jun 23, 2009 by
    Rated a Very Helpful Review
    Pros: Great picture quality, user interface, whole-house DVR, internet.
    Great price and quality.
    Cons: Terrible customer service and support
    Whole-house DVR limitations

    Summary: We switched to U-Verse earlier this year from Comcast after it became available.  Comcast was so expensive that by bundling our (old analog) home phone, cable w/2 DVR boxes, and internet, the combined U-Verse package was nearly $100/mo ... read more

Showing 1-20 of 33 reviews
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