Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jun 10, 2009
Pros: HD DVR and TV receivers; reasonable cost; huge channel selection; versatile plans.
Cons: None so far.
Summary: We have not subscribed to cable television since my wife and I moved into the house we had built outside Chicago some eight years ago. When we moved into our new housing development cable was not available, despite being told it was coming ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 10, 2012
Pros: Good quality TV
Cons: Lying Employees
Fraudulent Charges
Summary: I had AT&T U-verse about a year ago. While I had the service it was good, the trouble began when I tried to cancel it. I cancelled everything and returned my equipment. A couple of months later I started getting harrassing calls from debt collectors ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 12, 2012
Pros: When it's installed, the Internet was very fast - expensive, but fast.
Cons: Information sharing virtually non-existent. Massively aggravating.
Summary: When U-Verse was installed at our prior home, it was very fast. However, the nightmare we encountered trying to get the same service reinstalled after we moved 1/2-block away, caused us to completely abandon the service and dash a letter off to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 15, 2011
Pros: fast, relatively inexpensive
Cons: terrible customer support, poor online billing, absolutely confused dispatch and line technicians.
Summary: It would be great if it worked. Since gettnig the servive we've had intermittent outages. Popular websites will just plain become inaccessible for hours at a time. Web pages will load, but partially, with graphics and/or advertisements ... read more
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Not Yet Rated by the Epinions community
Aug 8, 2011
Pros: Fast
Cons: Didn't have internet for more than 3 weeks
Summary: We ordered at&t uverse DSL pro because it was the fastest we could get in our area at our new house. The setup was suppposed to be on the 12th and we were to have internet that night after 8:00. However, the internet never worked no ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 11, 2011
Pros: The picture on the TV with the DVR is usually OK.
Cons: Billing issues EVERY month, and the other 3 TV's have terrible pictures always.
Summary: I've had my cell, TV, and internet bundled for about 2 years now, with AT&T. And don't have very much good to say about any of it. One TV usually has a good picture, the one with the DVR, the other 3 pictures freeze constantly. ... read more
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Not Yet Rated by the Epinions community
Feb 26, 2011
Pros: Picture quality
Programming guide
Free DVR
Can block 20 phone numbers on home phone
Cons: U-Family's 80 channels are terrible
Upgrade to U-100 does not include free DVR
Summary: Just had U-verse installed yesterday. Had Comcast for 1 year and they wouldn't extend my Digital Starter package. I'm on fixed income and couldn't afford the $ hike. U-verse was a bit cheaper, although still ridiculous. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 10, 2011
Pros: Nothing good to say about "Order Takers" or "Customer Service" reps! Techs saved the day!
Cons: AT&T at most levels albeit pleasant personnel is dysfunctional. Buyer Beware! Get it in writing!
Summary: I've been on this planet long enough to remember and use "Ma Bell" and I still have a Western Electric pots. In this review, I want to give AT&T's employees high marks for trying... even though they lack the cross training or resources to solve a ... read more
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Not Yet Rated by the Epinions community
Feb 2, 2011
Pros: Installation is fast and well done.
Cons: No integrity in business deals.
Summary: An AT&T U-verse sale person came to our house and sold us a package of U-verse with an attractive low monthly charge. The sales order was in a written form with all the details of the ordered U-verse package. But when I got an email order ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 29, 2011
Pros: I think At@t U-Verse is a great product. I am now spoiled.
Cons: This service is overpriced. Also, it is not the best technical support.
Summary: I have had mailto:AT@T U-Verse since Sept 2010. I just love it. It is a littlepricey for me since I am a widow and retired on a fixed income. Our TV reception was poor and now with my HD TV it is just about perfect. I also have the u-verse ... read more
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Rated a Helpful Review by the Epinions community
Aug 30, 2010
Pros: incredible speed, easy installation
Cons: unable to change IP address, awkward consumer type yahoo email interface
Summary: DSL SLOWED DOWNWe were early adopters of DSL with AT&T -- I had it installed in March 1999 when the company was still called Pacbell. What a marvelous thing it was at the time, compared to dial-up. For the last 11 years I have stayed with the ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 4, 2010
Pros: Equipment arrived quickly. Employees helpful.
Cons: Misleading advertisement, deceptive sales tactics, unfulfilled appointments, undelivered data rate. Cancellation is a hassle.
Summary: (Note: It wouldn't be fair to place AT&T U-verse purely under cable TV provider, because AT&T sells a variety of services under this umbrella, as explained below. Therefore my selection of "picture quality", etc. is ... read more
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Rated a Very Helpful Review by the Epinions community
May 18, 2010
Pros: The ability to record up to 4 programs simultaneously; playback on any TV
Cons: Can't forward/rewind from remote receivers; can't program manual recordings to recur
Summary: Since our HOA decides which service everyone can use in our building, we've been using Dish Network service provided by AT&T for the last few years. I have no huge complaint about Dish Network, except that this arrangement didn't allow me to bundle ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 30, 2010
Pros: Whole house DVR, VDSL speed potential. Customer service always courteous. No contract required.
Cons: Picture freezes, unreliable phone and Internet
Summary: I've had Uverse 200/phone/Internet for 6 months. I lost track of how many times I've called tech support, and techs have been to my house at least 5 times. The picture would get pixelated, freeze, and then the red light would start flashing on the ... read more
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Rated a Helpful Review by the Epinions community
Jan 18, 2010
Pros: Temporary and permanent cost savings over Comcast
Cons: Analog signals can produce lousy standard def channels on HD TVs
Summary: I installed AT&T Uverse a month ago (Dec-2009), migrating from Comcast's HD-DVR service, where I had all the premium channels. I got the same channels on uverse and added internet (6Mpbs) and voice for a savings of about $500 per ... read more
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Rated a Helpful Review by the Epinions community
Dec 19, 2009
Pros: Price, products, customer support, and technical support provide a positive experience for the consumer.
Cons: AT&T uses one vendor for the U-verse equipment.
Summary: AT&T U-verse product provides competition to cable service by providing an alternative for internet, television, and phone service on the same cable. The trio of services do not all have to be purchased so a consumer can choose to purchase one, ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 1, 2009
Pros: Internet bandwidth, TV package offerings, Awesome HD picture, Record and watch anywhere.
Cons: No pause/rewind on all non-DVR boxes, no storage expandability
Summary: NOTE: I originally had given this 4 stars and recommended. I've obviously changed my tone due to AT&T's false promises / marketing, specifically in relation to promised discounts at the point of sale. They refuse to honor ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 14, 2009
Pros: Not important enough.
Cons: Picture quality. Period. Especially if you watch sports.
Summary: Overview for Overland Park, KS area: Time Warner Cable – disastrous. Picture freezes, unbelievably bad pixelation, internet cut out on regular basis, vastly overpriced prior to competition. Surewest – Outdoor contractors ... read more
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Rated a Helpful Review by the Epinions community
Jun 23, 2009
Pros: Great picture quality, user interface, whole-house DVR, internet.
Great price and quality.
Cons: Terrible customer service and support
Whole-house DVR limitations
Summary: We switched to U-Verse earlier this year from Comcast after it became available. Comcast was so expensive that by bundling our (old analog) home phone, cable w/2 DVR boxes, and internet, the combined U-Verse package was nearly $100/mo ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 10, 2009
Pros: Can record four shows at once.
Can view recorded shows on any tv
Cons: Pause and record live shows on only ONE TV
No keywords "Season Pass"
No priorities
Summary: I moved to AT&T U-Verse from the Dish Network satellite TV about two weeks ago. I'm just about ready to go back already. You can get only one DVR per household and it connects to the other tvs so you can watch shows recorded on the DVR on any ... read more
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