Alienware 17" (320 GB, 2.2 GHz, 256 MB) Notebook Reviews
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Alienware 17" (320 GB, 2.2 GHz, 256 MB) Notebook

9 ratings (8 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Beware Alienware

    Mar 7, 2007 by
    Rated a Helpful Review
    Pros: Good while they work
    Cons: Heavy, hardware failure prone and the world's worst customer service

    Summary: makes some very fast and fancy computer systems. However, you better pray to the god(s) of your choice that nothing ever goes wrong with it. 4 months after I purchased mine the video card burned out. I spent 4 hours (mind you I was in Baghdad with ... read more

  • A little dissapointed, but content

    Nov 1, 2006 by
    Rated a Helpful Review
    Pros: Performs well, portable for occasional trips, nice graphics, full size keyboard with num pad
    Cons: HEAVY, heats up considerably, short battery life, gigantic power supply

    Summary: I recently got an Alienware M7700 Laptop. It is upgraded to the hilt, and Alienware has a strong name in the geek and gaming community. I have to say, apparently over the last year or so they are going downhill, I hear of many support issues ... read more

  • Quality and Customer Service Nightmare

    Sep 8, 2006 by
    Rated a Helpful Review
    Pros: Really, really fast when it works.
    Cons: Runs super hot, breaks quickly, terrible customer service.

    Summary: In theory, this should be a great computer. There are a tremendous range of options to create a very high speed system. Mine had a striped RAID drive, over 2 gig of RAM, a 256 NVIDIA Go card, a 3 MHz processor, and a complex series of fans and cooling ... read more

  • Alienware Area 51-M 7700

    Sep 6, 2006 by
    Rated a Helpful Review
    Pros: Fast Full size keyboard w/ 10 key pad USB ports on side Speakers/sound 17" Display
    Cons: Touch pad sensitivity Battery, Weight, Price - expected when building desktop features into a laptop!

    Summary: I ordered this machine in December 05 for my new job. I was given a budget of $3000 for whatever I felt would meet my needs. Being a good steward of the money; I tried to build the fastest laptop I could, rather than splitting the money between a ... read more

  • Horrible support

    Sep 1, 2006 by
    Rated a Helpful Review
    Pros: When it worked, it was wicked fast.
    Cons: Horribly unreliable. Technical support was even worse. Strong arm tactics to prevent returns.

    Summary: I bought a lemon. Immediately after purchasing, it needed a repair. I asked to have the on-site service. They said the repair wasn't fixable on site. I had to send it back to the factory -- three weeks later I got the computer back. A few months ... read more

  • Alienware computer

    Jul 23, 2006 by
    Rated a Helpful Review
    Pros: The staff knows so little about their product you will feel like an expert.
    Cons: The computer don't work correctly, the staff is indifferent to your problems, terrible product support.

    Summary: This company has inspired by far the worst computing experience I have every had. I have been working for in IT for 6 years and have never had more problems with a company. My firm bought 3 area 51 laptops and within one year we had all three fail. ... read more

  • Alienware Aurora -- run away!!!

    Jun 13, 2006 by
    Rated a Helpful Review
    Pros: Very fast, beautiful display, great graphics, nice keyboard, excellent look and feel
    Cons: support weak, video card brittle, heat issues kill components, support turn around measured in months

    Summary: How can this go so horribly wrong? OK, you buy a Ferrari you expect some delays in receipt and some support issues, but come on folks this is worse than bad. To start with, it took 40 days after the stated delivery date to receive my Aurora (they ... read more

  • Express Customer Reviews

  • Alienware Area-51 laptop

    Dec 15, 2006 by
    Rated Show
    Pros: Cool looking
    Cons: Product & Support

    Summary: I purchased a computer that did not work right out of the box. I spent weeks on the phone with tech support trying to fix the same problem. As a part of the purchase I opted for an additional year warranty as well as on-site service. The service tech ... read more

Showing 1-8 of 8 reviews
 


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