Bergad Isoform Mattress

Pros: comfortable helps patients with back problems
Cons: quite expensive

This mattress is the best you can get on the market. Probably this is the most expensive mattress but well worth the money! This mattress will last you years and it comes in many different sizes (twin, queen, and king). I bought this product because I thought that this product may help cure scoliosis and it helped reduce my scoliosis by 10 degrees which is quite an accomplishment. This mattress is comfortable, long lasting, and easy to clean. Buy it!

Pros: Good product
Cons: inefficient (almost rude) customer service rep delivery inflexible

We got this for my dad , who has bad arthritis, and he seems most comfortable so far (2.5 months)....the price was decent, although I think S/H is high....when I asked very specific questions I kinda got a runaround....at one point the customer service rep just laughed in my face (over the phone)...I called because 2 eMails went unanswered....seems to be very small company, and at least the person I spoke to, needs to learn how to treat customers....but so far we like the product.
PS the delivery company they use is ridiculous...they called me on a Monday and said if I did'nt set up delivery by that Wed (9a-5p) I would have to pay a storage fee of $20 a day!!! I was'nt off til Friday, so I got screwed!

Pros: Ordering, delivery all easy. Great price.
Cons: Took about a week to get rid of industrial smell offgassing from mattress.

Ordered on line, got an email response immediately saying they will let me know when king size mattress is shipped, got that email. got a call from the trucking company, they delivered it up the 3 flights of stairs to my house. Easy as pie. My partner immediately was fine with mattress' comfort. It's taking me a little time but I have crummy posture so this is probably in the long run helping me. Will stick it out. Also, easy to get mattress up a staircase that turns.

Pros: Comfortable, high quality, free shipping
Cons: Slight chemical odor dissipated after a few days

I did a lot of research about viscoelastic mattresses, and I wondered if I could find high quality without paying a high price for a brand name. I ordered the 3" mattress topper from Bergad, and it arrived in less than a week in perfect condition. It had a slight odor (like polyurethane) that dissipated in a few days. It's very comfortable, and seems to ease a lot of my back pain. I was a bit concerned about buying the topper based on the reviews, but I had no difficulties with the buying experience.

Pros: Works great first year around, a little slow to air up to its full state.
Cons: Customer service blows, would be better off outsourced, at least they would be polite.

I have owned this bed for a year, pump has gone out, bed deflates. 2500 dollars worth of bed and they still want me to continue to trouble shoot it for a week before they will ship parts when we have already isolated the problem and have determined it is the pump that is bad.

customer service claims there is no managers around to take my call. - Poor customer service.

Pros: Cheaper than Tempurpedic
Cons: Bed loses support in less than a year. Horrible Customer Service.

This mattress was great for a few months. After one year the foam is so soft that it offers no support and now both my wife and I have bad back pain. Bergad won't return my calls or respond to email. Very poor customer service. The warranty is worthless. I wouldn't recommend this bed to anyone.

Pros: Very very comfortable. Excellent quality and value. Best on the market.
Cons: The king is bulky/heavy and difficult to set up. Have help ready.

We bought our Isoform Opulence mattress last June (2008). I wanted to wait a few months before writting this to make sure I wouldn't discover any flaws or issues after posting a review. I have to tell you that my wife and I are extremely pleased with this mattress. It's so good we look forward to getting in bed earlier than usual, and tend to stay there longer. The only drawback is you won't want to get up in the AM. We just bought the mattress and continued to use our existing box spring. The combination works fine. We also purchased a couple of pillows. I've always been very particular about the feather/down pillows I would buy, but these are much better. They're also priced right. After using this mattress for the past 5 months, there's no sign of any ware. It still seems brand new. You'll be happy with this choice. I'm looking to buy another for my daughter's room very soon and wouldn't hesitate to recommend this to a friend.

Pros: Attractive Website, nice pictures.
Cons: Just about everything else. Extremely Deceptive.

Poor Quality Mattress, Horrible Customer Care.

I highly recommend you avoid this company! A Headache and a Half to deal with!!

Pros: they replaced the foundation, but I have no faith in it.
Cons: they replaced the foundation with the very same garbage.

The foundation arrived broken. We peeled off the dust cover underneath and we saw very cheap wood with lots of knots. A broken wood beam that broke on a knot. Cardboard was plainly visible. The support wood beams and columns did not match up. Very shoddy workmanship. And this is supposed to be "american-built". I have photos

Pros: loved it when it was new...first 3 years
Cons: seems like it is drying out...?

I have had mine for a little over 4 years and...
I loved it for 3 years, but then I thought it was getting a little softer... now I think it is softer and not as supportive as it was when it was first received. As a matter of fact to me this is how it seems..... like the foam has lost its' "moisture" like it is drying out? if that makes sense.

Pros: NONE FOR US.....
Cons: TOTALLY UNACCEPTABLE RETURN SERVICE....

We kept in touch with Roasann but Bergad mattress just didn't work for us. She refused to give return authorization for our shipper or name of a manager or owner. Return shipping fees were extremely high but we found Captain Steve at USHIP website. He did a marvelous job FL to PA for $150...Bergad even talked of hiring him.

But no credit came through. During the next month firm refused to return our continued phone calls and emails. We were ready to take action TODAY and the credit suddenly appeared on line!!

Pros: Solid Value. Fast Delivery
Cons: Can't try it before you buy it. Poor follow up after ordering.

My wife and I had been looking for a foam mattress and tried a few out. Based on the reviews for the Bergad mattress on this site we bought one. I read that the Yellow Freight was a problem and I can see how it could be. When ours arrived they seemed less than happy to try and make a delivery. They talked about wanting to call me and schedule an ETA in a four hour window but were really non-committal. Instead I opted to pick it up at their warehouse. If you have this option (and a full size pickup truck) then I recommend it. The warehouse was open 24/7 and it was much easier.

The bed seems good so far (only had it one night) and the pillows are pretty good also. I will write more after a month or so on the bed.

All in all a much better value then other foam mattresses out there.

Again, if you can pick up your own mattress that will likely save you a headache.

Pros: Conforms to your body, very comfortable, price, quick delivery
Cons: None

After spending months reviewing the Tempur-pedic and the Isoform, I decided to go with Bergad ... primarily because of cost. I was hesitant because of all of the negative reviews here on this site, but I must say I did not have a problem with Bergad or with Yellow. I ordered my mattress online, and was pleasantly surprised when I rec'd 2 free king size isoform pillows to go with my new mattress and box spring. Yellow contacted me almost immediately to schedule a time to deliver my mattress. I was told any time between 10 and 6. They arrived at 11:30. The box containing the mattress was pretty much destroyed, but the mattress was fine. The smell was not horrible or overpowering as some have stated ... and it also dissipates. Last night was the first time I slept on my new mattress, and this morning was the first time in YEARS that I did not wake with back or neck pain. I will post an update in a few months. For the record, I am mainly a stomach and side sleeper. The mattress was $999 and the box spring was $209. Delivery was $150.00

Pros: Price and quality.
Cons: Waiting.

If you know for sure you want a memory foam mattress, Bergad is the best place to buy one. The product and price cannot be beat. The only issue is that Bergad is a smaller operation, and they make your mattress after you order it. If you are an impulsive shopper, you might have a frustrating experience. If you can be a little patient, you wont be disappointed. We had a great experience, and the bed is the most comfortable bed we have ever owned. I will shop at Bergad again, and I recommend the company to anyone interested in purchasing a memory foam mattress.

Pros: Comfort, ease of sale, price
Cons: Shipping charges, Customer Service pretty weak

Now, 2 years later...
The bed developed several very large cracks (one all the way through). I called and was basically told that for they would send me a new foam top and that I should "glue it to the bottom piece of foam"! After I questioned why I should do that on a 2 yr old bed, they offered to send me a whole new bed...for a $150 shipping fee. I asked if they have had many people with similar problems, they stated that "this has never happened before". A little ethics test...it happened to my in-laws' Bergad bed after less than a year.

After 3 months, a new bed arrived (got the shipping down to $100). So, I have to stand by my earlier statement that the bed is the most comfortable I have slept on, but I expect that the quality is lacking, and I will probably have to deal with the warranty issue again.

One weird thing about this company...the "Owner" seems to be unwilling to expose himself and come out of hiding and stand next to his customers. Everyone is complicit in keeping him in hiding. What has he gained in being so mysterious?