Regetel Berne Opera

Pros: none
Cons: see comment

This hotel has horrible service. i arrived a day late on my reservation, but i had called ahead of time to notify the staff. however, when i arrived they apparently had cancelled my reservation. the front desk practically yelled at me and were VERY rude. they made a big deal of going out of their way to find me a room saying that "all of paris is full;" after making me wait 15 minutes they proceeded to tell me that they would be able to give me a room, which sounds quite sketchy to me. the room was far in the back without a hall light and the AC did not work. all in all, a horrible stay and i do not recommend it. a place like this in the states would surely go out of business.

Pros: None
Cons: Everything

The room that I was placed was not corresponding to the 3 star category it was listed. Rooms are very poorly furnished and stinky, not sound insulated. Nowhere in my reservation was listed anything about the breakfast. When I arrived, I did not have breakfast on the first morning, and this is when the hotel employee at the register assured me that breakfast was included in my hotel price, and even wanted to give me a wake-up call the next morning not to miss it. To my total surprise, the hotel manager charged me 96 Euros for the 4 breakfasts that I had at the hotel (the breakfast consisted of a buffet with the cheapest croissants, yogurt and poor coffee). The hotel manager was very nasty and did not care less about the hotel reputation or customers. I sent emails to the hotel chain management but they did not care about the incident at all.