Capital One Auto Finance

Pros: great finance rate.
Cons: everything else.

The poor quality of Capital One's customer service team makes even Comcast look good. I purchased my first car about 5 years ago with my auto loan through Capital One and it has been a downhill battle ever since. First off, the company will not allow me ...

Pros: Fast blank check and ok rates for your loan thats it dont use them.
Cons: Capital One Auto has the worst customer service and there all Dishonest.

Dishonest representatives Bait and switch interest rates and difficult private seller transactions. Do not use them you will hate your life when you do business with them.First there customer service is the worst I have ever dealt with in ...

Pros: Seemingly easy, hassle-free financing (although I never experienced it)
Cons: Highest interest rates around.
Untrained staff.

I'll admit, I don't really like or use many banking products.  But I depend on my car for work and the Blazer I had used for the last 5 years was inching towards it's final days.  Right when I started looking at different places I received a ...

Pros: There really arent any.
Cons: Outsourced customer service, outsourced customer service, and worst of all outsourced customer service.

Wow, where do I start with this cracker jack group of folks. I recently lost my vehicle due to a flood, and due to the loss of my gap insurance, there was going to be a remaining balance left over that I'm required to pay. Sounds simple? yeah if you're ...

Pros: Will make other stresses in your life seem reasonable after dealing with these people..
Cons: Cons... funny..they con you into thinking you are approved when you are not..

Wow... So I went to a dealer to buy a car.. found the one I wanted... I currently have financing via Capital One so the dealership decides to go with them.. My rate goes up 3% from the current rate and I am confused.. End up going on line later to get my ...

Pros: Good interest rates, decent web site
Cons: Customer non-service

I went with Capital One Auto Finance for my new car purchase back in 2006 because like most people discover who look into them, they offer interest rates far better than the dealers are willing to give you (assuming, at least, you don't have near-perfect ...

Pros: n/a
Cons: crooked

One must be careful when dealing with these people. My mom has a car financed through them and has caught hell. She turned over her business matters to me and I gave them hell when I found out they were trying to charge her over $500 which they ...

Pros: Pros?  They were very unprofessional about the whole process.
Cons: Didn't give me loan despite folowing their instructions and having very high fico.

I applied for a loan in this obviously crazy financial climate (November 2008).  I have very high credit rating (777 fico) but I am self employed so I thought that might be an issue.  However, the web application seemd fine with that so I went ...

Pros: EASY TO GET AUTO LOAN.
Cons: NOT SO EASY TO CASH THEIR CHECK.

I APPLIED FOR A CAPITAL ONE AUTO LOAN . IT WAS VERY EASY. SEEMED TO BE THE FASTEST LOAN I HAVE HAD APPROVED. I WAS APPROVED IN LESS THAN 10 SECONDS. I REALLY COULD NOT BELIEVE HOW EASY AND FAST IT WAS. ON CAPITAL ONE'S WEBSITE IT STATED THAT YOU ...

Pros: Run your credit quickly
Cons: Hidden requirements, HORRIBLE CUSTOMER SERVICE

Customer service is horrible. I've encountered even compared to Sears... On hold for over 20 minutes without being told why and never during the hold time told that they are still looking into it and will be back as soon as possible. For their blank ...

Pros: GOOD RATES ON INITIAL OFFER
Cons: UNDISCLOSED TERMS ON APPROVED AMOUNT

If you don't take time to read this whole post just get this - THE BLANK CHECK THEY SEND YOU IS NOT NECESSARILY GOOD FOR THE UPPER RANGE OF THE LOAN YOU ARE APPROVED FOR. FIND OUT HOW MUCH THEY WILL LEND FOR THE SPECIFIC VEHICLE YOU ARE PURCHASING! I ...

Pros: They cash our check in an average time
Cons: Misapplied payments and they do not respond to your questions - awful to deal with.

I have been trying to get Capital One to correct a misapplied payment since July 2006. For some unknown reason - they applied all of our payment to principal - none towards interest. Then the next payment we made they charged us interest of over 60 ...

Pros: Easy application process, generous loan policy, reasonable rates, convenient auto purchasing.
Cons: ACTUAL limit of "Blank Check" is 120% of Trade-in value of the vehicle. Be aware!

Having gone through bankruptcy 2-1/2 years ago, getting financing on a needed used car was difficult...until I found Capital One Auto Finance. After completing the on line application, and one follow-up phone call, I was approved for a Blank Check for ...

Pros: Quick "approval"
Cons: Once "approved" you and the seller commit, which puts them in control.

They promise quick service, and give you a quick approval, but once you're committed to them you're on the hook. Getting new customers is a lot more important to Capital One than taking care of deals in progress. Any tiny detail that they find ...

Pros: Fast, Professional, Convenient, Helpful, Friendly
Cons: Horrible High Rates, Slow Blank Check Shipping

I've done my research when it comes to looking for a good deal. I write letters to companies with questions, read every FAQ I can get my hands on and always read the small print. I found many people online saying that Capital One was one of the best ...