Cebu Pacific

18 ratings (17 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community


    Apr 16, 2004 by
    Rated a Very Helpful Review
    Pros: Fast, fun, and inexpensive.
    Cons: None really

    Summary: “Honey you want to try something different?” Now when most guys hear that from their wives they immediately perk up. Unfortunately my better half was talking about airlines at the time. We were sitting in a travel agent’s office in Dumaguete City and ... read more

  • Cebu Pacific - Both good and bad in one mix

    Jul 27, 2013 by
    Rated a Helpful Review
    Pros: Easy payment options for online bookings, and Free Web check-in
    Cons: Staff should use their brain powers to keep customers informed.

    Summary: I have flown Cebu Pacific in two different occasions. First, was last May 2013 and it was a flight going to Manila; it was no hassle to book and better yet it was a few minutes ahead of time that the flight I was booked in departed. Well, going back was ... read more

  • why it's a very EXPENSIVE airline

    Dec 4, 2012 by
    Not yet rated.
    Pros: Only 1 crash so far (flight 387)
    Cons: -Horrible customerservice -Massive and frequent delays and cancellations

    Summary: Cebu pacific looks like a cheaper option than competitors, but only if you don't take into account what their last minute delays and cancellations will cost you: the missed vacation/work/family time; disappointed spouses, partners, kids, clients, ... read more

  • Cebu Pacific Has Thieves Working For Them, Travel At Your Own Risk!!!

    Feb 1, 2012 by
    Rated a Very Helpful Review
    Pros: They flew to my destination.
    Cons: Staff will STEAL from customers.

    Summary: On Dec 30, 2011, my family flew on Cebu Pacific Flight 5J 915 from Manila to Caticlan to go to Boracay for New Years. My wife and I were seated in Row number 1 directly behind the cock pit. Due to events on the flight, we accidently left a digital camera ... read more

  • The WORST Airline EVER

    Sep 11, 2011 by
    Not yet rated.
    Pros: Nothing good to say at this point.
    Cons: NO customer service.
    DELAYED/CANCELLED flights with LATE notice.
    NO refunds/compensation.
    Basically, you get nothing.

    Summary: I had a flight on September 9 from Coron (Busuanga), Palawan to Manila, Philippines. This was our return flight after a three-day vacation in the islands. The flight was scheduled to take off 2:10PM. It was past 2:10PM when they announced that the flight ... read more


    May 9, 2011 by
    Not yet rated.
    Pros: cheap when booking goes well
    Cons: poor customer service and telephone sales

    Summary: The fine print associated with Cebu's operations is extraordinary. I booked an admittedly reasonably priced fare on Cebu. The only problem is that their telephone sales mysteriously "could not process my card." Nevermind that I used the exact same card ... read more

  • Cheap Airfare in Philippines

    Jun 20, 2009 by
    Rated a Helpful Review
    Pros: cheapest price ever!
    Cons: delayed flights

    Summary: Cebu Pacific offers lowest fare. As their advertisement says it, "Its Time Everyone Flies" I knew many friends who now enjoy traveling. My best friend who will be taking bar examination this September 2009 will be flying every weekend for four ... read more

  • Cebu Pacific Airlines, Flying A Filipino Styled Budget Airlines.

    Apr 4, 2009 by
    Rated a Very Helpful Review
    Pros: Extensive Domestic and Modest International Network at a very fair price.
    Cons: Delayed flights, tatty interiors, tired crews.

    Summary: My reason for flying Cebu pacific, Recently I flew a well known Filipino Budget airline called Cebu Pacific Airlines from Singapore's Changi Airport to Clark Airbase on Luzon Island in the Philippines accompanying a very bright and rather ... read more

  • The Service of Cebu Pacific Sucks!

    Dec 16, 2008 by
    Not yet rated.
    Pros: Low airfares, convenient destinations.
    Cons: The staff is lazy, incompetent, and RUDE!

    Summary: My boyfriend and I wanted to avail of Cebu Pacific’s low fares to Boracay. We checked out their website, help/contact.html, which stated that their sales office in Robinson’s Place Manila is open daily from 9a ... read more

  • Cebu Pacific = Crappy Service

    Jul 28, 2008 by
    Rated a Helpful Review
    Pros: Cheap
    Cons: very very poor service

    Summary: Be wary of booking with budget airlines like Cebu Pacific because in exchange for low cost fares is absolutely crappy service - or in some cases, no service at all! Cebu Pacific put us through hell! My groom and I along with more than half of our 120 ... read more

  • You get what you pay for - worthless

    Jun 12, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Everything

    Summary: Seeing from that cebu pacific was far and away the cheapest carrier flying from hong kong to manila, I jumped at this opportunity. Of course these promises of cheap flights are completely meaningless if you can't actually book a flight with ... read more

  • Awful online booking and customer service; pleasant cabin crew

    Jan 31, 2007 by
    Rated a Helpful Review
    Pros: Polite cabin staff; cheap prices;
    Cons: Useless online booking (no feedback to customer); no response to emails and calls;

    Summary: I've had two experiences with Cebu-Pacific air. The first one, I booked tickets online to travel between Hong Kong and Manila, and I found the experience rather good. The staff were courteous (except in the NAIA check-in), and I enjoyed my flight (which ... read more

  • Worst ever

    Jan 11, 2007 by
    Rated a Helpful Review
    Pros: Cheap
    Cons: Not good

    Summary: Definitely don't fly with Cebu Pacific if you want a guaranteed on line departure and basic standards of customer care. We checked in at SIngapore temrinal for a midnight flight to Cebu on 25 Dec. At check in we were told the departure is delayed ... read more

  • Express Customer Reviews

  • Poor Online Booking

    Apr 11, 2012 by
    Not rated yet
    Pros: Cheap sometimes, good routes
    Cons: Hopeless Website to pay on.

    Summary: I have tried many times to book flights online via the Cebu Pacific website and when it comes to the payment page it has never worked! Keeps bringing up error messages, won't accept International Mastercard/Visa, even had problems with a BDO card. Try to ... read more

  • Unreliable and will not refund ticket price

    Feb 7, 2012 by
    Not rated yet
    Pros: None anymore.
    Cons: Too many to fit in this space. 

    Summary: Unreliable schedules/service. MNL - TUGUE. Waiting for the plane, gate crew initially claimed the aircraft was delayed. For another half hour status did not change. Local passengers started calling on their mobile phones to Tuguegarao and making their ... read more


    Nov 30, 2009 by
    Rated Show
    Pros: None anymore. They used to, but decided that expansion was more important than their customers.
    Cons: Always late, never informing the waiting passengers, losing luggages,
    cancelling flights

    Summary: My sister in law, together with her 5 years old daughter was recently denied boarding her Iloilo - Manila flight, the supposed reason was that they were late.I saw them enter the check-in area 65 minutes before departure (i.e. 20 minutes before the ... read more

  • Cebu Pacific Sucks!

    Aug 27, 2007 by
    Rated Show
    Pros: NONE
    Cons: Poor Customer Service, Poor Information Distribution

    Summary: Flight ALWAYS delayed. And they will announce that the flight was delayed 10 minutes after boarding time. I called the customer service to ask the status of the flight and they said that the plane already boarded when I can clearly see that it's no ... read more

Showing 1-17 of 17 reviews