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Not Yet Rated by the Epinions community
Feb 4, 2010
Pros: Absolutely none.
Cons: Please see body of review.
Summary: I am an attorney writing in complete disgust as to the way my client was treated at this bank. In order to prove her case, my client requires her bank statements from 2007-08. She needs them by February 17, 2010. My client went into the branch in ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 20, 2008
Pros: Live Assistance on Phone
Cons: Lake of supervision, Service Fee, Penny Arcade
Summary: Commerce Bank has recently merged with TD bank. Beware of the changes to come! Commerce was always known for their great customer service and long hours. They are known as a retail bank. They do not have free checking accounts, as if you go below 100 ... read more
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Rated a Helpful Review by the Epinions community
Aug 2, 2008
Pros: Hours (Open 7 days, often late)
Fast Deposits
Convenient Locations
Cons: Long Lines
Unexpected Fees
Clueless Reps
Summary: Before I begin, I would just like to state that I agree with both sides of the Fee argument. On one hand, living paycheck-to-paycheck is no way to go through life and you really need better budgeting skills and on the other, the increase in the number of ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 6, 2008
Pros: No any longer. Good luck those that stay.
Cons: NO CUSTOMER SERVICE!
Summary: I have banked with Commerce Bank in New Jersey for over 15 years. Until the past year I have been 110% overjoyed with the service I have received. But recently I feel that Commerce no longer cares about their customers. You know, the little people that ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 18, 2007
Pros: I don't know. Lollipops?
Cons: Duplicitous management strategies designed to take money from the poorest of customers.
Summary: Commerce is just like any other bank, except worse. Other banks make no bones about being money-making corporations, while Commerce postures as though it is your "Neighborhood Bank." Unfortunately, it is not, as anyone who makes very little money found ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 4, 2007
Pros: Next day availability! Late hours. Rapid deposit.
Cons: Poor service! False advertisement! NOT A SATISFIED CUSTOMER!!!!! TOO MANY REQUIREMENTS!!!
Summary: I just opened a business account in Aug 2007. I depend on ACH payments to operate my business. I kept my previous bank so I could still make ACH payments until I get approved by commerce. Now, in Oct 2007, they declined the ACH option on my account. I ... read more
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Rated a Helpful Review by the Epinions community
Aug 14, 2007
Pros: Rates, Customer Service, Real People
Cons: They need more branches
Summary: I just have to take another moment to give a lot of credit to where credit is due. My banking experience at Commerce Bank has been more positive than I could have ever imagined. I have never seen a bank willing to actually put themselves in their ... read more
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Rated a Helpful Review by the Epinions community
Jul 16, 2007
Pros: Convenient branch locations & hours; after annual Debit card fee, then unlimited "free" use
Cons: No longer a blue collar worker's bank; high penalty fees
Summary: I've been a Commerce Bank customer for about 10 years. Over time, the fee penalties and implementation schedule have become ridiculously and harshly punitive. I've never agreed with the minimum balance requirement forced on us by the banking ... read more
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Rated a Helpful Review by the Epinions community
Jul 1, 2007
Pros: Excellent branch staff, warm , friendly, attentive and efficient.
Cons: Customer service extremely lacking in customer support. No follow up with customer. Lax security.
Summary: The absolute best account opening experiences I have ever had. A friendly and inviting person greets you at the door and immediately seeks to direct you to the service you need. The associate was prompt, attentive and jovial. All my question were ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 1, 2007
Pros: nothing now
Cons: Underpaid and unqualified employees, long lines, system glitches, hidden fees
Summary: Commerce bank is slowly transforming their consumer friendly business into business of ripping you off! The "totally free" checking is now riddled with hidden charges and fees! Enter the "cycle service charge": Date 04/29/2007 Sender ... read more
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Rated a Helpful Review by the Epinions community
Mar 8, 2007
Pros: The days and hours of operation are great.
Cons: Money tends to disappear,I have had some bizarre "transaction" fees.
Summary: I have banked with Commerce Bank for quite a few years, and I started out with high opinions. However in the last year I have seen a dramatic change in the customer service. I find the website is undergoing maintenance all the time, which blocks you ... read more
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Rated a Helpful Review by the Epinions community
Jan 9, 2007
Pros: Open seven days a week. Nice change machine "Penny Arcade"
Cons: Very Deceiving
Summary: This review is not given in a hap hazard fashion. I have been a customer of Commerce Bank for 11 years. When I first became a customer I couldn't tell enough people about how wonderful my bank was. They were open 7 days a week. They had late night ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 10, 2006
Pros: Very customer service oriented!
Cons: none
Summary: I had previously posted a very negative review about the computer operations for servicing on line customers. The review was deserved based on what I experienced at the time, however, I need to update this review to reflect the very positive ... read more
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Rated a Helpful Review by the Epinions community
Jun 16, 2005
Pros: Lollipops and coloring books
Cons: They don't know what they are doing!
Summary: I was looking around for a new bank since my bank was beginning to get expensive with fees. Last month I paid about $45 for falling below the minimum balance requirement. I found a Commerce Bank in my town and figured I would give them a try. That ... read more
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Rated a Very Helpful Review by the Epinions community
May 11, 2005
Pros: Great hours, no hidden fees, accurate and dependable
Cons: none to speak of
Summary: What's not to love about a bank that has Sunday hours, and even has hours most major holidays? Commerce Bank is the most convenient bank I have ever used. I have been with them for almost five years, and in that time I have never had a problem. No ... read more
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Rated a Very Helpful Review by the Epinions community
May 9, 2005
Pros: Open 7 days a week,Free E-Bill pay,Check your balance(s) anytime,
Cons: None
Summary: We've been customers of Commerce Bank for almost 4 years now. We used to bank at First Union but were tired of the lousy customer service and terrible hours of operation. Calling them for questions was aggravating as well and we just had enough. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 21, 2005
Pros: Late hours,many branches,open on Sunday
Cons: THIRTY THREE DOLLAR overdraft fee, not seeing customers and individuals just dollar signs.
Summary: I Have been a faithful Commerce Bank banker for about 3 years now. I faithfully have my direct deposits put in every other week. In my experience Commerce does not see you as a person just another $$$. This pay period, my car loan automatically got ... read more
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Rated a Helpful Review by the Epinions community
Oct 25, 2004
Pros: Change counter, weekend branch hours, helpful staff
Cons: Too-long delay between deposit and access to funds
Summary: I recently switched banks, and chose Commerce Bank out of all the banks in the NYC area due in large part to the reviews it received on this website. This bank certainly has some features I appreciate: free online bill pay, scans of checks sent to me ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 18, 2004
Pros: Customer Service very helpful, lots of locations in the Philadelphia area
Cons: Online Banking site needs some work
Summary: I first starting seeing Commerce Banks popping up about 3 or 4 years ago. At the time, I didn’t really know much about them, and wasn’t really looking to change my banking habits. But after the fiasco with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 19, 2004
Pros: Outstanding customer service, extended hours
Cons: No branches outside of the NY/NJ/PA/DE area
Summary: The review from Sept 10 '02 eloquently explains why Commerce Bank is hands-down the best bank around. Without repeating too much of it, I'd like to add that as of April 2004, the same is still true. Commerce has expanded its markets a bit since that ... read more
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