Pros: Open 7 days a week,Free E-Bill pay,Check your balance(s) anytime, Cons: None
We've been customers of Commerce Bank for almost 4 years now. We used to bank at First Union but were tired of the lousy customer service and terrible hours of operation. Calling them for questions was aggravating as well and we just had enough. ...
Pros: Customer Service very helpful, lots of locations in the Philadelphia area Cons: Online Banking site needs some work
I first starting seeing Commerce Banks popping up about 3 or 4 years ago. At the time, I didn’t really know much about them, and wasn’t really looking to change my banking habits. But after the fiasco with ...
Pros: They are old time in their devotion to customer service serving todays customer Cons: none worth mentioning, what a relief!
I have banked with many banks in my life. Essentially, you put your money in, take your money out,occasionally speak with the lady at the desk, and that's it. You really don't give it much of a thought. You do pause and take a moment to ask yourself why...
Pros: Great hours, no hidden fees, accurate and dependable Cons: none to speak of
What's not to love about a bank that has Sunday hours, and even has hours most major holidays? Commerce Bank is the most convenient bank I have ever used. I have been with them for almost five years, and in that time I have never had a problem. No ...
Pros: Lollipops and coloring books Cons: They don't know what they are doing!
I was looking around for a new bank since my bank was beginning to get expensive with fees. Last month I paid about $45 for falling below the minimum balance requirement. I found a Commerce Bank in my town and figured I would give them a try. That ...
Pros: Friendly, competent, low fees... Cons: None so far...
Citibank was adequate, but the fees were too high. So I switched to Washington Mutual which offered low fees -- along with hostile, lying incompetence. Commerce Bank now looks set to become my bank for a long time. They have the most generous fee...
Pros: Excellent branch staff, warm , friendly, attentive and efficient. Cons: Customer service extremely lacking in customer support. No follow up with customer. Lax security.
The absolute best account opening experiences I have ever had. A friendly and inviting person greets you at the door and immediately seeks to direct you to the service you need. The associate was prompt, attentive and jovial. All my question were ...
Pros: ONLINE BANKING, ONLINE BANKING, ONLINE BANKING! Cons: VERY low interest rates for accounts. Poor head branch customer service.
To say that this bank is convenient is an understatement. I do ALL of my banking and check writing online... without any fees. I do all of my bills online now, and it's simple. Set up who you're paying to (once), type in the amount, click (almost ...
Pros: Open seven days a week. Nice change machine "Penny Arcade" Cons: Very Deceiving
This review is not given in a hap hazard fashion. I have been a customer of Commerce Bank for 11 years. When I first became a customer I couldn't tell enough people about how wonderful my bank was. They were open 7 days a week. They had late night ...
Pros: Rates, Customer Service, Real People Cons: They need more branches
I just have to take another moment to give a lot of credit to where credit is due. My banking experience at Commerce Bank has been more positive than I could have ever imagined. I have never seen a bank willing to actually put themselves in their ...
Pros: Convenient branch locations & hours; after annual Debit card fee, then unlimited "free" use Cons: No longer a blue collar worker's bank; high penalty fees
I've been a Commerce Bank customer for about 10 years. Over time, the fee penalties and implementation schedule have become ridiculously and harshly punitive. I've never agreed with the minimum balance requirement forced on us by the banking ...
Pros: free checking and money orders, no minimum balance checking, courteous service, change machine, open daily Cons: none yet
I despise banks. I know that they are necessary for the functioning of society, the smooth flow of commerce, readily available capital for the building of blah blah blah but I still hate them. I hate the petty manner in which they operate, petty...
Pros: Change counter, weekend branch hours, helpful staff Cons: Too-long delay between deposit and access to funds
I recently switched banks, and chose Commerce Bank out of all the banks in the NYC area due in large part to the reviews it received on this website. This bank certainly has some features I appreciate: free online bill pay, scans of checks sent to me ...
Pros: The days and hours of operation are great. Cons: Money tends to disappear,I have had some bizarre "transaction" fees.
I have banked with Commerce Bank for quite a few years, and I started out with high opinions. However in the last year I have seen a dramatic change in the customer service. I find the website is undergoing maintenance all the time, which blocks you ...
Pros: Excellent Customer Service, No Hidden Fees, Open 7 Days A Week, Open later Cons: None
Well I became a customer of Commerce almost 3 years ago. I have never been charged a fee for having an account there! The best thing is the customer service! I had a problem with my mortgage company over a bill pay. The mortgage company claimed they...
Pros: Hours (Open 7 days, often late)
Fast Deposits
Convenient Locations Cons: Long Lines
Unexpected Fees
Clueless Reps
Before I begin, I would just like to state that I agree with both sides of the Fee argument. On one hand, living paycheck-to-paycheck is no way to go through life and you really need better budgeting skills and on the other, the increase in the number of ...
Pros: Best rates in town,, no fine print, cool perks, nice customer service, overall very good. Cons: Slightly unorganized, new employees need more training.
PROS: Commerce Bank is definitely the best deal around. Free banking, no minimum balance required, unlimited check writing and unlimited transactions. No fine print - it is what it is, really. The locations are popping up in Manhattan -- I would...
I had previously posted a very negative review about the computer operations for servicing on line customers. The review was deserved based on what I experienced at the time, however, I need to update this review to reflect the very positive ...
Pros: I don't know. Lollipops? Cons: Duplicitous management strategies designed to take money from the poorest of customers.
Commerce is just like any other bank, except worse. Other banks make no bones about being money-making corporations, while Commerce postures as though it is your "Neighborhood Bank." Unfortunately, it is not, as anyone who makes very little money found ...
Pros: Outstanding customer service, extended hours Cons: No branches outside of the NY/NJ/PA/DE area
The review from Sept 10 '02 eloquently explains why Commerce Bank is hands-down the best bank around. Without repeating too much of it, I'd like to add that as of April 2004, the same is still true. Commerce has expanded its markets a bit since that ...
Pros: nothing now Cons: Underpaid and unqualified employees, long lines, system glitches, hidden fees
Commerce bank is slowly transforming their consumer friendly business into business of ripping you off! The "totally free" checking is now riddled with hidden charges and fees! Enter the "cycle service charge": Date 04/29/2007 Sender ...
Pros: Next day availability! Late hours. Rapid deposit. Cons: Poor service! False advertisement! NOT A SATISFIED CUSTOMER!!!!! TOO MANY REQUIREMENTS!!!
I just opened a business account in Aug 2007. I depend on ACH payments to operate my business. I kept my previous bank so I could still make ACH payments until I get approved by commerce. Now, in Oct 2007, they declined the ACH option on my account. I ...
Pros: Live Assistance on Phone Cons: Lake of supervision, Service Fee, Penny Arcade
Commerce Bank has recently merged with TD bank. Beware of the changes to come! Commerce was always known for their great customer service and long hours. They are known as a retail bank. They do not have free checking accounts, as if you go below 100 ...
Pros: Late hours,many branches,open on Sunday Cons: THIRTY THREE DOLLAR overdraft fee, not seeing customers and individuals just dollar signs.
I Have been a faithful Commerce Bank banker for about 3 years now. I faithfully have my direct deposits put in every other week. In my experience Commerce does not see you as a person just another $$$. This pay period, my car loan automatically got ...
Pros: No any longer. Good luck those that stay. Cons: NO CUSTOMER SERVICE!
I have banked with Commerce Bank in New Jersey for over 15 years. Until the past year I have been 110% overjoyed with the service I have received. But recently I feel that Commerce no longer cares about their customers. You know, the little people that ...
I had them when I lived in Delaware (yuk yuk yuk) and kept them when I moved to Los Angeles. I had no problems with them. I did everything online, except for my deposits. They sent me postaged envelopes for my deposits. they overnighted my debit card when I lost mine. They are very good at handling Regulation E claims.
Terrible Terrible Terrible SERVICE by jjeske ,Nov 03 '06
Pros: Open 7 days a week, free coin counting machines and no teller fees. Cons: Customer service is a nightmare, their staff is poorly trained and make frequent mistakes.
After three years I am switching my banking from Commerce due to extremely poor customer service. Their tellers are poorly trained, they do not know how to deal with anything unusual besides straight deposits. They did not deposit a series of checks for over four hours after my deposit and then tried to lie about it, I have been hung up on by a supervisor twice. They also have added many fees to their "free checking" with no notice and no explanation. They almost seem to have contempt for their customers, very unprofessional and disrespectful. If there is a problem with your account they can NEVER give you a straight answer to the problem until you insist upon speaking with a manager. A terrible bank that I can't wait to get rid of, they do have nice coin counting machines though!
Pros: Great Customer Service, Convenience Cons: Only available in the northeast (I am thinking of moving west)
I switched to Commerce Bank several years ago now after years with HSBC that began socking me with high fees. I first went to Netbank but wanted to have an actual branch available to do my banking when I needed more complex transactions or assistance. Since going with Commerce I find the service to have been excellent at every branch, the online banking is easy and convenient, and in general very customer focused.
Great Easy to use Bank. Internet could be better by mikebarone83 ,Jan 20 '06
Pros: Hours,branches,low fees,friendly staff Cons: Internet banking is nice but could be more secure
Being that I am both a Bank of America and Commerce Bank customer. As far as service goes, Commerce is #1. Great hours, friendly people, nice branches. They do need to offer more generous accounts to their customers, especially in the savings department. If you are looking for an easy to use bank, thats no hassle, and you don't care about investing at the bank you do your checking. Commerce is a good choice
Do not give them money in a CD by mrsoc ,Apr 28 '06
Pros: They have on line banking, but so does everyone else. Cons: See review above.
We purchased a three month CD. At the end of that period they renewed it without notifying me at all. When we told them of their error they advised that they were STILL charging us $213.00 to give us our own money back. This was $198.00 in interest from the first 90 days they made money on our money and a penalty on the "early withdrawal" of the unauthorized roll over! Then they tried to put us off on some sleazeball in their investment department who tried to tell us that we need a money market account and got testy with my husband. He also went on to say that he makes people 10-15% a year! It was like talking to a dope dealer!
By the time it was over, I said, just move everything to the checking account so I can close it by writing a check and open a new account at a real bank on Monday. In short, the hell with them! Banks are a dime a dozen anyway-and since they lost a customer for a measly $213.00 I'm not sure I trust their business sense anyway!
DON'T HAVE A LOT OF MONEY, IT'S A GOOD BANK, OTHERWISE FIND A REAL BANK by scottbr88 ,Dec 08 '03
Pros: convenience, friendly service, good advertisements Cons: not sophisticated,not so free checking, not a place to go with "real" money
This convenient bank offers fine products and services for those starting out in life and are looking for basic solutions to their financial needs. The customer service reps (CSR) are very friendly BUT not very helpful in identifying those who have some more significant money. Case in point, went into branch and told CSR that I wanted to open a checking account and perhaps some other investments. Was directed to a variety of free checking accounts (free for one year only!). I mentioned again that I had a significant amount of money and was wondering if I could do better than just free checking (by the way you still have to pay for checks after the first order). I was told this is the best. They never asked how much I had to invest, what goals were for that money or introduce me to their Asset Management Account. They have great commercials, friendly service, a not so free checking. As for the more sophisticated client, go to one of the top 5 Banks (Chase, Wachovia, Citi, B of A) for better choices and advice.
Lovely $15 Fee For Balances Under $100 by serenades60 ,Aug 08 '07
Pros: Convenient Hours Cons: Long Lines, Incompetent Staff, Hidden Fees, Locations Inconvenient to the East Side of Manhattan
Commerce has newly added a $15 fee for any "Free Checking Account" that falls below a $100 balance in New York. It is automatically removed from your account at the end of the month. After being a loyal and responsible customer for over three years, I have decided to bank elsewhere. I am tired of the consistently long and slow moving lines, the incompetent customer service, the inconvenient mile long walk to find a location, the constantly broken coin counting machines, and the sneaky hidden fees. It's the last straw. How clever of Commerce to add a monthly fee to a "FREE" checking account opened by several thousand people in the last few years. Had I known this fee was to be introduced, I wouldn't have bothered to bank at Commerce in the first place. I suggest you don't as well.
Commerce Bank = Drug Dealer by the_wayfinder ,Sep 13 '07
Pros: Good hours Cons: Deceptive fees
Commerce Bank opened its doors in NYC about three years ago, promising free checking accounts and friendly, convenient service. I was looking for a bank at the time so I signed up. Apparently, the promise had an expiration date. This year, Commerce decided to start charging me $40 PER MONTH for my two checking accounts. They also raised their other fees and penalties so that I pay through the teeth to keep my business there, and the quality of their service has diminished tremendously. Needless to say, I'm now looking for another bank.
I feel like Commerce is a drug dealer. They lure you in with free service and friendly smiles until you're hooked, and then they bleed you dry. I wonder if this is how they operate in every new market they enter.
Terrible customer service - Employee didn't know what "government issued ID" is and asked me is I had "a real ID" - Manager offered to take me to Starbucks for coffee instead of repremanding the rude stupid employee.
I am taking my banking business elsewhere!
I have banked with Commerce now for almost 5 years and was "wow'd" by their free checking and convenient hours/days. Well the checking is not free after one year (must maintain $100 balance) and if you are not paying attention to the exact date that your 1 year anniversary comes up then you will get a $12 monthly fee with out any warning whatsoever. Not their fault, I know, since they clearly state this policy when you open an account. Still, it would be nice if they sent you a "friendly" reminder when your 1 year anniversary is coming up. Not everyone can afford to keep $100 balance and many live paycheck to paycheck so a little courtesy warning would be nice!
What IS their fault though are the numerous errors they make; if you don't pay very close attention you will get unexplainable fee's. This is not just my own experience but my husband's and others I have spoken to, including my co-worker. Am currently looking for a new bank.
$15.00 fee for accounts w/ balances below $100.00 by valron ,Jul 20 '07
Pros: Convenient hours and they are constantly opening new branches. Cons: $100.00 minimum checking balance or pay $15.00 fee is not "totally free checking".
Commerce Bank is no longer providing "no fee" checking. There is now a $15.00 monthly fee for checking accounts with balances below $100.00. I am livid about the change because these were not the terms that were promoted when I first opened the account. Plus, the way the fee was introduced was completely underhanded. They knew they wouldn't stand a chance at generating new business with that fee policy in place. So, what do they do? Promote "free checking" and offer all kinds of incentives to draw in new business......then implement the fee policy later. Very shady. What a jip!!
Pros: Friendly staff. Good hours. Lots of branches. Cons: Often incompetent. Don't allow some basic online transactions. Very slow to deposit. Poor website.
I have used Commerce bank for 3 years now. In that time I've found them slow to process most things. They've also both incorrectly credited and debited my account. On both occasions, it took them almost one month to correct the issue. They are also very inconsistent about what you can and can't do online.
Pros: Good for travelling, good hours, very nice people Cons: Internet Banking could be a little more secure
Possibly the only bank I know that does not tack on massive, disgusting fees for withdrawing/using your money in foreign countries. I am in Copenhagen now using my American Commerce bank card, and whether I take out small amounts of "kroner" or large amounts, I get the same up to the minute exchange rates on the transactions.
If I use my "Chase" banking card, there is a fee of $3 in addition to whatever the foreign bank wishes to charge as well.
And when I am back in the country, my Commerce is open 7 days a week and usually a few hours on most holidays.
Pros: The checking accounts are free Cons: Its not for small business, if you want to grow stick with HSBC (my bank)
I have heard a tremendous amount of information about Commerce Bank in New York City, and how great they were. The customer service in the city was ok, nothing that I wasn't used to at my prior bank. I found out QUICKLY that Commerce is for the really little guy who has $500 bucks in their account, not for the average to large balance holder. I also have a small business, I realized really quickly that they don't really do small business very well. Furthermore as far as product selection on the investment side, I found I was pushed towards a very limited product set. As far as checking accounts go, it may not be a bad bet. But as far as small business, you want a bank to grow with and commerce is just not that bank.
Pros: Free coin counting, amazing employees who care. Cons: 100 dollar min balance after first year in checking.
I am very passionate about Commerce Bank. They are much friendlier then Wachovia that is for sure. They offer a wide variety of accounts. Their customer service is top notch. Their employees are very knowledgeable. They will go out of there way to help you. I also love free services they offer. My two favorite services are free coin counting, and the free visa gift cards. I find that they are the only bank that offers these services to their customers. You do not have to be a customer to use their penny arcade. I highly recommend this bank. They are spreading fast around their region.
Low Cost, Convenient, Never a Problem by annieacid ,Dec 06 '04
Pros: Convenient Hours, Low minimum balance checking. Cons: Online history for only 60 days. Have to pay for checks.
I have been a customer of Commerce Bank for about 2 years now and have never had a problem. The staff seems friendly, and their hours are very convenient. They have drive throughs that not only provide one bay, but usually 2 - 4 so that the lunch rush for deposits doesn't completely bog it down. I also love being able to access the bank on weekends, and they have very convenient hours.
The checking is free, but I do believe there is a $100.00 minimum balance. This has never been a problem for me. You DO have to pay for checks, however.
The online banking is convenient. The only problem I have with it is that you can only view your history online for up to 60 days, and I'd like to be able to go back further.
They provide a Visa Check Card for no fee, which is very convenient.
TERMS AND CONDITIONS PROBLEM by steveat ,Jan 03 '08
Pros: NONE Cons: MANY
Their business checking agreement, terms and conditions do not state any monthly fees after the first or second year will be imposed. They fail to mention after a period of time you will be charged a monthly fee in the amount of $25.00 if your balance is under $1000.00. They do not send a letter or notice that your account will be charged a fee starting on what ever month etc. They should be sued for breach of contract.
Used to be good... now they aren't.... by nimrodcush ,Apr 03 '09
Pros: Hours they are open; Cons: Fees; poor communication;
I have been a customer of Commerce Bank for as long as I can remember (10 years). They have never, until recently, charged me a lot of rediculous fees that I never received notice about. Now they charge you if your account goes below a certain amount ($100??? I don't know, never received the notice!!!), even on a savings account. On my last statement there is a $4.00 "cycle service charge" and $0.01 in interest!!!
The image of "free checking" is over. Beware!!! There are charges at this bank just like any other.
Pros: Fast, friendly, and free lollipops. Cons: ... none?
Switched to Commerce from Bank of America... No fees for me ever. Free Checks for the first year. Free Debit card, only 100 dollars minimum balance. And the tellers there are fast and know what they are doing. Also at my branch the tellers are pretty hot :) just kidding. but seriously the branches are really nice, everyone is friendly, and the deposits hit my account in a day, unlike BOA which took a week at times.
Very responsive and accessible by mikelley ,Jul 02 '08
Pros: Live customer service during non-business hours. Print ATM card in store. Convenient hours. Cons: The automated systems are rigid, which can create complications. Some locations have perpetual line.
I had an issue with my account being closed, by an automated system, when I had a zero balance over consecutive days. (I am a student.) They were very helpful in getting it back open and assisted me in restoring the link with my cash reserve account. I made a call at midnight, with low expectations, but a real person and had it resolved by the time I hung up.
Very Expensive Hidden Fees!! by cryptic582 ,Nov 15 '08
Pros: convenient hours, many locations Cons: Extremely expensive, very high hidden fees
I opened several Commerce (now TD) accounts about a year ago and was happy with the hours, service, etc. However, only recently did I discover that they charge you $15 if your account falls below $100 for any one day, not a monthly average-FOR ONLY ONE DAY-this is equal to $180 a year for a checking account (and $900 total for the 5 accounts I have for my family). Ridiculous. I was never told about this fee. After calling their service number the fee was waived, but I will be closing all of my accounts. No amount of service is worth charging 5 times more than any other bank.
Commerce TD Banknoth = Negative for Consumers by rjtc115 ,Jul 23 '08
Pros: They have great hours, open 7 days a week. Cons: Fees, Fees and more Fees. Customer service going down hill.
I have been with Commerce Bank for about 3 years after leaving Bank of America (which I consider to be one of the worst banks out there for more reasons that I could possibly mention.) Anyways after switching to Commerce I was extremely happy. We opened up a joint account as well as my business account there. Both accounts were no fee accounts and the other fees associated with normal banking were considerbly lower than other banks. About 1 year ago I noticed that they started charging monthly fees for checking account (both personal and business) that does not carry their minimum balance, about 6 months ago they raised their ATM withdrawal fees for non-Commerce account holders from $1.50 to $2.50 per withdrawal and today when I went in I noticed that they just raised that ATM fee to $3.00. In addition if you happen to make a mistake and incur a overdraft fee that is now $35.00. Furthermore they also have this unavailable funds fee also of $35.00 which never makes sense. I am so upset at Commerce that I am ready to switch.
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