Commerce Bank (NY-NJ-PA-DE)

57 ratings (52 Epinions reviews)
Epinions Product Rating: OK
5 stars
16
4 stars
5
3 stars
1
2 stars
11
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    Highest Rated Consumer Review by the Community

  • Commerce Bank is there when you need them

    May 9, 2005 by
    Rated a Very Helpful Review
    Pros: Open 7 days a week,Free E-Bill pay,Check your balance(s) anytime,
    Cons: None

    Summary: We've been customers of Commerce Bank for almost 4 years now. We used to bank at First Union but were tired of the lousy customer service and terrible hours of operation. Calling them for questions was aggravating as well and we just had enough. ... read more

  • Disgusting

    Feb 4, 2010 by
    Not yet rated.
    Pros: Absolutely none.
    Cons: Please see body of review.

    Summary: I am an attorney writing in complete disgust as to the way my client was treated at this bank. In order to prove her case, my client requires her bank statements from 2007-08. She needs them by February 17, 2010. My client went into the branch in ... read more

  • Not your most convenient bank!

    Aug 20, 2008 by
    Rated a Helpful Review
    Pros: Live Assistance on Phone
    Cons: Lake of supervision, Service Fee, Penny Arcade

    Summary: Commerce Bank has recently merged with TD bank. Beware of the changes to come! Commerce was always known for their great customer service and long hours. They are known as a retail bank. They do not have free checking accounts, as if you go below 100 ... read more

  • How to destroy 8 years customer happiness in 6 months

    Aug 2, 2008 by
    Rated a Very Helpful Review
    Pros: Hours (Open 7 days, often late) Fast Deposits Convenient Locations
    Cons: Long Lines Unexpected Fees Clueless Reps

    Summary: Before I begin, I would just like to state that I agree with both sides of the Fee argument. On one hand, living paycheck-to-paycheck is no way to go through life and you really need better budgeting skills and on the other, the increase in the number of ... read more

  • Commerce - No Longer the YES bank.....

    Jul 6, 2008 by
    Rated a Helpful Review
    Pros: No any longer. Good luck those that stay.
    Cons: NO CUSTOMER SERVICE!

    Summary: I have banked with Commerce Bank in New Jersey for over 15 years. Until the past year I have been 110% overjoyed with the service I have received. But recently I feel that Commerce no longer cares about their customers. You know, the little people that ... read more

  • Enemy of the working class

    Oct 18, 2007 by
    Rated a Helpful Review
    Pros: I don't know. Lollipops?
    Cons: Duplicitous management strategies designed to take money from the poorest of customers.

    Summary: Commerce is just like any other bank, except worse. Other banks make no bones about being money-making corporations, while Commerce postures as though it is your "Neighborhood Bank." Unfortunately, it is not, as anyone who makes very little money found ... read more

  • THE WORSE BANK EVER!!!!!!

    Oct 4, 2007 by
    Rated a Helpful Review
    Pros: Next day availability! Late hours. Rapid deposit.
    Cons: Poor service! False advertisement! NOT A SATISFIED CUSTOMER!!!!! TOO MANY REQUIREMENTS!!!

    Summary: I just opened a business account in Aug 2007. I depend on ACH payments to operate my business. I kept my previous bank so I could still make ACH payments until I get approved by commerce. Now, in Oct 2007, they declined the ACH option on my account. I ... read more

  • They really do WOW you!

    Aug 14, 2007 by
    Rated a Very Helpful Review
    Pros: Rates, Customer Service, Real People
    Cons: They need more branches

    Summary: I just have to take another moment to give a lot of credit to where credit is due. My banking experience at Commerce Bank has been more positive than I could have ever imagined. I have never seen a bank willing to actually put themselves in their ... read more

  • NOT A Blue Collar Bank

    Jul 16, 2007 by
    Rated a Very Helpful Review
    Pros: Convenient branch locations & hours; after annual Debit card fee, then unlimited "free" use
    Cons: No longer a blue collar worker's bank; high penalty fees

    Summary: I've been a Commerce Bank customer for about 10 years. Over time, the fee penalties and implementation schedule have become ridiculously and harshly punitive. I've never agreed with the minimum balance requirement forced on us by the banking ... read more

  • Eyes Wide Open

    Jul 1, 2007 by
    Rated a Very Helpful Review
    Pros: Excellent branch staff, warm , friendly, attentive and efficient.
    Cons: Customer service extremely lacking in customer support. No follow up with customer. Lax security.

    Summary: The absolute best account opening experiences I have ever had. A friendly and inviting person greets you at the door and immediately seeks to direct you to the service you need. The associate was prompt, attentive and jovial. All my question were ... read more

  • Cycle Service Charge

    May 1, 2007 by
    Rated a Helpful Review
    Pros: nothing now
    Cons: Underpaid and unqualified employees, long lines, system glitches, hidden fees

    Summary: Commerce bank is slowly transforming their consumer friendly business into business of ripping you off! The "totally free" checking is now riddled with hidden charges and fees! Enter the "cycle service charge": Date 04/29/2007 Sender ... read more

  • Commerce Bank- NY- Don't Bother

    Mar 8, 2007 by
    Rated a Very Helpful Review
    Pros: The days and hours of operation are great.
    Cons: Money tends to disappear,I have had some bizarre "transaction" fees.

    Summary: I have banked with Commerce Bank for quite a few years, and I started out with high opinions. However in the last year I have seen a dramatic change in the customer service. I find the website is undergoing maintenance all the time, which blocks you ... read more

  • Very Deceiving

    Jan 9, 2007 by
    Rated a Very Helpful Review
    Pros: Open seven days a week. Nice change machine "Penny Arcade"
    Cons: Very Deceiving

    Summary: This review is not given in a hap hazard fashion. I have been a customer of Commerce Bank for 11 years. When I first became a customer I couldn't tell enough people about how wonderful my bank was. They were open 7 days a week. They had late night ... read more

  • Commerce's computer department

    May 10, 2006 by
    Rated a Helpful Review
    Pros: Very customer service oriented!
    Cons: none

    Summary: I had previously posted a very negative review about the computer operations for servicing on line customers. The review was deserved based on what I experienced at the time, however, I need to update this review to reflect the very positive ... read more

  • Bank here only if you like lollipops

    Jun 16, 2005 by
    Rated a Very Helpful Review
    Pros: Lollipops and coloring books
    Cons: They don't know what they are doing!

    Summary: I was looking around for a new bank since my bank was beginning to get expensive with fees. Last month I paid about $45 for falling below the minimum balance requirement. I found a Commerce Bank in my town and figured I would give them a try. That ... read more

  • I can't imagine using another bank!

    May 11, 2005 by
    Rated a Very Helpful Review
    Pros: Great hours, no hidden fees, accurate and dependable
    Cons: none to speak of

    Summary: What's not to love about a bank that has Sunday hours, and even has hours most major holidays? Commerce Bank is the most convenient bank I have ever used. I have been with them for almost five years, and in that time I have never had a problem. No ... read more

  • Switching BANKS!

    Apr 21, 2005 by
    Rated a Helpful Review
    Pros: Late hours,many branches,open on Sunday
    Cons: THIRTY THREE DOLLAR overdraft fee, not seeing customers and individuals just dollar signs.

    Summary: I Have been a faithful Commerce Bank banker for about 3 years now. I faithfully have my direct deposits put in every other week. In my experience Commerce does not see you as a person just another $$$. This pay period, my car loan automatically got ... read more

  • Know all the facts

    Oct 25, 2004 by
    Rated a Very Helpful Review
    Pros: Change counter, weekend branch hours, helpful staff
    Cons: Too-long delay between deposit and access to funds

    Summary: I recently switched banks, and chose Commerce Bank out of all the banks in the NYC area due in large part to the reviews it received on this website. This bank certainly has some features I appreciate: free online bill pay, scans of checks sent to me ... read more

  • Commerce Bank - Close and Convenient, For the Most Part

    Jun 18, 2004 by
    Rated a Very Helpful Review
    Pros: Customer Service very helpful, lots of locations in the Philadelphia area
    Cons: Online Banking site needs some work

    Summary: I first starting seeing Commerce Banks popping up about 3 or 4 years ago. At the time, I didn’t really know much about them, and wasn’t really looking to change my banking habits. But after the fiasco with ... read more

  • Still the best

    Apr 19, 2004 by
    Rated a Helpful Review
    Pros: Outstanding customer service, extended hours
    Cons: No branches outside of the NY/NJ/PA/DE area

    Summary: The review from Sept 10 '02 eloquently explains why Commerce Bank is hands-down the best bank around. Without repeating too much of it, I'd like to add that as of April 2004, the same is still true. Commerce has expanded its markets a bit since that ... read more

Showing 1-20 of 52 reviews
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