Highest Rated Review by the Community
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Jan 30 '08
Pros: Good deals on good wheels
Cons: Welllll, *I* had no gripes, but read some other folks' opinions here for cons.
Summary: Judging from all the negative comments I see about Europcar on this site, I guess I'm a rare beast in this wild world of car rentals. I rented a car from Europcar and did not get gouged, cheated, mistreated, or any othe way abused. I got a decent price ...
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Nov 13 '11
Pros: None
Cons: Service, Staff, Cars
Summary: Copy of my email to Europcar on Wednesday 9th November 2011. Still no response from Europcar... Dear Sir/Madam, I would like to express my disappointment in the service I received from your staff at the service desk in the Sydney International ...
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Oct 02 '11
Pros: Nice people at the service deck in Munich.
Cons: Broken navigation and charged nearly $600 dollars in unexplained fees to my credit card.
Summary: After arriving in Munich, we picked up our car from Europcar. We were given the Pugeot 206 for 2 weeks. The problems start with the Navi. The plug in the navigation for the power cable was loose from the second we were given it. This caused a poor ...
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Sep 27 '11
Pros: Easy to book online.
Cons: Deceptive advertising, hidden fees, too many negatives to list them all.
Summary: I rented through Europcar in 08/2011 while in France. I used my credit card over the Internet many months before then to reserve it and I listed my wife as the driver. The car was for her use while I was off doing a multiple day bicycle ride ...
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Sep 26 '11
Pros: Nothing positive to say but that they had decent rates
Cons: After what they put me through...3 euros credit is a joke!!!
Summary: ______________________________
__________Sent
: Mon Jul 18 19:01:06 CEST 2011Subject : No subjectTo : customerserviceitaly@europcar.
com
De : Bernard Couture Envoyé : 18 juillet 2011 ...
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Aug 13 '11
Pros: None
Cons: Damaged VehiclesArrogant StaffShoddy PremisesSuspicious Bank Card Transactions
Summary: I used EuropCar early in 2011 and I would never go near them ever again. This is a company that, in my experience, does everything wrong and has some business practices that appear to be illegal.When I collected the vehicle it was not ready. The ...
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Jul 20 '11
Pros: None
Cons: Bad customer service.
Summary: Be careful before you rent a car through Europcar! I rented a car and when I arrived they did not have my class of car at their location so they said that I would have a "free" upgrade. They told me that the car came with a gps. I told them I did not ...
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Jun 27 '11
Pros: Clean, reliable, new car. Easy to check out and return from FCO airport.
Cons: Surprising bill for large extra charge after our rental.
Summary: We rented a car from Europcar in June 2011 for 11 days. I asked to be put on the car as a second driver (my husband was the primary). The representative at Fiuminicino did not mention an extra charge for a second driver. A couple of ...
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Jun 27 '11
Pros: None
Cons: Poor customer service and innacurate information
Summary: An awful customer experience and its safe to say I would not choose to book with Europcar again.1. Picking up my booked vehicle from the OFFICE as clearly stated in the confirmation email was not possible as the office does not exist, despite you ...
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Mar 05 '11
Pros: Decent cars, but pros totally outweighed by cons
Cons: Abuse of credit card info
Customer service non-existent
Criminal organisation
Summary: STAY AWAY FROM THESE CRIMINALS AS FAR AS YOU CAN!!!!!! Europcar is basically an enormous credit card fraud scheme, covering as a car rental company. I too have had a horrible experience with them and I am ...
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Nov 04 '10
Pros: Don't have any good points.
Cons: They lie and deceive. They have no concept of honesty and customer service.
Summary: They lie and deceive. I booked a car thru a broker in the US and completely prepaid for the car. But at the Charles de Gaulle airport they told me a refuel option was “optional” and 48 Euros to refill. They also ...
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Sep 17 '10
Pros: Not a single thing.
Cons: Rude, abusive, dishonest and unashamed how they treat customers.
Summary: We reserved a car for the day at the Frankfurt train station. We've rented many cars in Europe for decades including a car in France last month. The confirmation only said we needed our driver's license and credit card, which we had, and which is all ...
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Jul 03 '10
Pros: Slightly lower rates than other companies
Cons: Their employees steal from customers!
Summary: Yes, it's very central. But avoid Europcar's Atocha Station office at all costs if you want to have any hope of recovering anything you might have left behind. When we returned our rental car a few weeks ago, I had a bad stomach virus and felt ...
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Jun 07 '10
Pros: none
Cons: lousy car, bad service, liars and cheats run the company and local offices
Summary: We rented a car in France. The car had four flat tires over the course of one week. Europcar repaired all the tires and then charged us for three new tires and one repair. When we complained upon learning of being charged for three new tires that were ...
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Apr 06 '10
Pros: Car hire was reasonably priced but expensive in terms of personal stress!
Cons: Nearly everything about the whole hire.
Summary: First time I used Europcar. I wished I had listened to the reviews. We arrived at Orly Ouest airport and made our way to the Europcar desk, where 2 girls were being served by the one member of staff. Forty minutes later, and with no apology for having to ...
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Jan 12 '10
Pros: The cars have wheels
Cons: It's not just the car being taken for a ride
Summary: Recently rented a car from Europcar in the UK. First mistake. We noticed a burn to the rear seat a day or so into the rental which we didn't cause (we don't smoke!) We hadn't been given the opportunity to check the interior before signing the rental ...
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