Europcar

134 ratings (129 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Europcar = Never Again

    Dec 14, 2008 by
    Rated a Helpful Review
    Pros: They were the cheapest option at Launceston Airport.
    Cons: Will unilaterally charge exorbitant rates for minor damage

    Summary: As of December 2008, Europcar Launceston (Tasmania, Australia) is continuing to engage in the practice of unilaterally debiting renters' credit cars at exorbitant rates for cosmetic, superficial damage (nearly AU$500 for a small window scratch ... read more

  • Bad bad service

    Sep 20, 2008 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Extremely bad experience.

    Summary: I payed in advance with 3 months for a rental car in Munich Airport. I was promised an Opel Vectra or similar. When I arrived to the airport rental car desk I was forced to accept a Chrysler PT Cruiser, which is definitely smaller than I was ... read more

  • Italian Car Rental

    Jul 21, 2008 by
    Rated a Helpful Review
    Pros: None
    Cons: Many

    Summary: In June 2007, I rented a car in Italy. En route from Florence to Sienna, the clutch went out. We contacted Europcar, explained the problem, and exchanged the vehicle for a functioning one. During the exchange, we were told that clutches go out all the ... read more

  • Many problems, not with the cars though

    Jun 25, 2008 by
    Rated a Helpful Review
    Pros: Fine cars, good prices.
    Cons: Their system is dysfunctional. If you use them, save your paperwork

    Summary: On two occasions we reserved and paid for Europcar rentals through Auto Europe in the States, which is their booking agent. Several years ago we rented two cars in Rome, which were terrific. About a year later, I received a letter from a collection ... read more

  • Easy Reservation - Fast Processing

    May 18, 2008 by
    Rated a Very Helpful Review
    Pros: easy reservation system
    Cons: frequent flyer programme is poor

    Summary: In April of 2008 I booked the a compact car on-line midway through the afternoon. I chose to book in Edgware, on the northwest side of London because it is within walking distance of a tube stop. The day before I had realized my car was not in working ... read more

  • Are You Being Driven?

    Jan 30, 2008 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Good deals on good wheels
    Cons: Welllll, *I* had no gripes, but read some other folks' opinions here for cons.

    Summary: Judging from all the negative comments I see about Europcar on this site, I guess I'm a rare beast in this wild world of car rentals. I rented a car from Europcar and did not get gouged, cheated, mistreated, or any othe way abused. I got a decent price ... read more

  • ZERO STARS FOR EUROPCAR CON ARTISTS

    Oct 18, 2007 by
    Not yet rated.
    Pros: Car is fine
    Cons: Company is not- Lots of sneaky tricks to charge you extra!

    Summary: Too bad I read the negative reviews for Europcar AFTER finding out the hard way that they are run by con artists! I rented a car through holidayautos.com, paid upfront, and picked up the car in Malaga, Spain with no problem. The car was fine, clean. I ... read more

  • Awful Experience - DON'T RENT FROM EUROPCAR!!

    Oct 13, 2007 by
    Rated a Helpful Review
    Pros: NONE! THEY ARE HORRIBLE!
    Cons: TRIED TO RIP US OFF, DIDN'T HONOR OUR RESERVATION

    Summary: My husband and I had an awful experience with Europcar in Costa Rica that almost ruined our trip. We reserved a car ~1 month in advance for a very good price and I received a confirmation # via email. When we arrived at the Europcar rental store in San ... read more

  • Another person robbed in England by Europcar

    Aug 15, 2007 by
    Rated a Very Helpful Review
    Pros: None what so ever
    Cons: The worst customer service I've ever experienced, and nothing but a pack of thieves.

    Summary: Again as many people have said, wouldn't normally write a review, but if this ever helps people in their desicion making process, it will be worth it. Whatever you do never use Europcar in the UK!! We hired a car from a sub company called Nova, who sd ... read more

  • Europcar - A Cheap Alternative Or A Ripoff?

    Aug 7, 2007 by
    Rated a Very Helpful Review
    Pros: Good price for EU and large selection of vehicles there
    Cons: Weak in the US. You may get into their little tricks if not careful.

    Summary: As you might have guessed from its name, Europcar is primarily located in EU. However, they do operate quite a few US locations. I used their services in Milan and found it to be a good choice. History Europcar is a Paris-based company ... read more

  • Europcar from Rome, Italy

    Jul 15, 2007 by
    Rated a Very Helpful Review
    Pros: Cheaper (barely)
    Cons: Very long lines, poor quality cars with bad upkeep, poor service

    Summary: We decided to rent a car from Europcar for our week-long trip to Italy July, 2007. It was a little cheaper than the standard car-rental companies and we purchased our airfare through them, so it seemed a simple decision. We arrived to the FCO airport ... read more

  • Thieves! But they didnt get away with it!

    Oct 8, 2006 by
    Rated a Very Helpful Review
    Pros: Lowest rate.
    Cons: They literally tried to steal from me!

    Summary: I was flying through Zaventem Airport in Brussels and wanted to visit the grave of my Great Grandfather buried in a WW1 Military cemetery about 1.5 hours drive away (arranged for an 8 hour layover to do this). I rented the car from EuropCar at the ... read more

  • Kemwel/Europcar $1200 surcharge

    Sep 30, 2006 by
    Not yet rated.
    Pros: we had a brand new Volvo
    Cons: poor customer service, fraudulent charges, poor communication between booking agent and rental agent.

    Summary: Europecar/Kemwel This is very complicated but we rented a car through Kemwel here in the US which books Europcar in Europe. We needed car seats for our 2 and 4 year old so requested them in our online reservation. We paid our bill and received our ... read more

  • Europcar delivered the goods in Madrid

    Aug 29, 2006 by
    Rated a Very Helpful Review
    Pros: It was a nice car and absolutely perfect for our needs
    Cons: Understaffing and a lack of training conspired to create a later departure than planned.

    Summary: On our recent trip to Spain, we realised that we would need to hire a car. We were due to land at 15:30 at Madrid airport and needed to travel south, covering about 2/3 of the length of the country, down to our rented villa on the Costa del Sol, via the ... read more

  • Do Not Use Europcar in England

    Aug 1, 2006 by
    Rated a Helpful Review
    Pros: Car worked fine.
    Cons: Hidden fees, with no realistic appeal, will destroy any savings you think you got.

    Summary: In May '06, I rented a car in London. We got lost trying to get out of the city and entered the congestion zone which scored us a fine that was paid by Europcar. They in turn told us they would charge us the fine amount and tacked on a 27 pound ... read more

  • Avoid Europcar In Dublin, Ireland

    Dec 13, 2005 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor customer service, poor response time.

    Summary: During November 2004 I rented from Europcar in Dublin, Ireland. I have always used my platinum MasterCard which covers all necessary insurance for a car rental in Ireland. On this occasion the Europcar Representative in Dublin insisted that my ... read more

  • Europcar in Montreal: a very shady business

    Oct 9, 2005 by
    Rated a Very Helpful Review
    Pros: Counter help was pleasant but completely powerless when asked to address complaints
    Cons: lots of hidden and deceptive fees; confusing and difficult-to-read contract; manager is rude and hard-to-reach

    Summary: I don’t usually write reviews of companies, but I had such a bad experience renting a car from Europcar in Montreal that I feel compelled to warn other travelers about the shady way this company conducts business. First of all, do not be lured by ... read more

  • Bad experience with Europcar - Adelaide AUS

    Aug 12, 2005 by
    Rated a Very Helpful Review
    Pros: low price
    Cons: clueless staff, beware damage assesments!

    Summary: We just had an experience very similiar to Sherod's earlier post. We dropped off a sedan with no damage that we could see. The drop-off site was a dark garage, and no one came out to inspect the car. We walked from the garage into the office and ... read more

  • Don`t reserve at Europcar in Montreal-Dorval airport. They were rude and dishonest!

    May 13, 2005 by
    Rated a Helpful Review
    Pros: Received a brand new and nice car
    Cons: No respect for customer; Charged more than the reservation; Rude service

    Summary: I have been VERY unhappy with my first experience with Europcar and do not plan on reserving from them again. Let me explain what happened in details: First, when I went to pick up the car on March 26, 2005, the clerk told me that I would need to pay ... read more

  • EUROPA RENTAL RIPOFF

    Jul 25, 2004 by
    Rated a Helpful Review
    Pros: Car was clean
    Cons: EUROPA RENTAL As other reports say, are a disreputable firm , DOYOUSPAIN are OK

    Summary: This concerns a 2 month hire from Europa car hire Spain. We booked a Renault Clio car through "online" agents, DoyouSpain, when we arrived at Palma Mallorca airport we were told a Clio was not available and were given a fiesta. When the time came to ... read more

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