134 ratings (129 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Are You Being Driven?

    Jan 30, 2008 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Good deals on good wheels
    Cons: Welllll, *I* had no gripes, but read some other folks' opinions here for cons.

    Summary: Judging from all the negative comments I see about Europcar on this site, I guess I'm a rare beast in this wild world of car rentals. I rented a car from Europcar and did not get gouged, cheated, mistreated, or any othe way abused. I got a decent price ... read more

  • Europcar Stansted Review

    Feb 19, 2014 by
    Not yet rated.
    Pros: Brand new car.
    Cons: Europcar rent out cheap and later charge your credit card for phantom services.

    Summary: Do not be sucked in by a price of Europcar 'too good to be true'. Europcar policy is to rent out cheap and later charge your credit card for phantom services. Please read on. In January 2014 Momondo provided the most convenient rent-a-car at Stansted and ... read more

  • Avoid Europcar by all means

    Nov 28, 2013 by
    Not yet rated.
    Pros: none
    Cons: Full of tricks, misleading online booking system, poor customer service

    Summary: In November 2013, I booked a Europcar car in Dublin. Waiting in the queue to get my car, I witnessed all kind of angry customers complaining about overcharging fees, when returning the car. I fearfully hoped that would not happen to me though, and those ... read more

  • Eurocar Sucks - Do not Rent

    Aug 21, 2013 by
    Not yet rated.
    Pros: Nice green logo
    Cons: Hidden charges and pitiful customer service

    Summary: Rented a car from Eurocar a couple weeks ago. I booked through the web using serch engine. I was told that I was paying for everything including insurance. When I got to the rental I was told that my payment did not include insurance. that was annoying ... read more

  • Took my money, then ignored me

    Jul 23, 2013 by
    Not yet rated.
    Pros: Very good at taking your money and then ignoring you
    Cons: It's not a business, it's a scam.

    Summary: Last August we rented a car from Europcar at Catania Airport, Sicily. The poor and arrogant treatment you receive as a tourist is one thing, but on our trip we were also involved in an accident when a local guy on a moped drove into the side of our car ... read more


    Jan 26, 2013 by
    Not yet rated.
    Pros: None.
    Cons: They are not a business, they are a scam outfit.

    Summary: This scammer outfit goes by as Europcar in Spain and Rentalcars in Manchester, UK and are owned by Priceline. As it happened to me in October 2012, their latest twist on scamming is simple: When you call in to make a reservation, they will accept it but ... read more

  • BEWARE! of these SCAMMERS!

    Nov 25, 2012 by
    Not yet rated.
    Pros: They should all be in jail.
    Cons: They should all be in jail.

    Summary: Travelling from the USA I rented a car in UK and while driving (on the wrong side of the road) I clipped a curb and got a flat tire. I put the spare tire on and when I returned the car I was charged for the damage. I have no problems so far. My mistake, ... read more

  • Gazumped!

    Nov 13, 2012 by
    Not yet rated.
    Pros: Decent car (it should be, given the overcharge~!!)
    Cons: A nasty hidden 100€ charge!

    Summary: We start with an Internet comparision site; consider rental from "ALAMO" at "Dubrovnik" airport to go into Montenegro; we were warned that there is sometimes a charge for this. Specific query to Alamo about this by phone - I was told no charge ... read more

  • ZERO customer service at Europcar!!!

    Nov 2, 2012 by
    Rated a Very Helpful Review
    Pros: Good rates.
    Cons: Zero for customer service!

    Summary: In June 2012, I rented a car for 1 month from a Europcar location in Brussels, Belgium ( I had made the reservation online months before), to travel through Belgium and France.All went fine until the day I returned - tried to return! - ... read more

  • Europcar are Scammers!! **BEWARE OF EUROPCAR**

    Oct 17, 2012 by
    Rated a Very Helpful Review
    Pros: I have nothing good to say about this company.
    Cons: Europcar are Scammers!! **BEWARE OF EUROPCAR**

    Summary: Europcar are Scammers!! **BEWARE OF EUROPCAR** - I hired my very first and only car from this company, back in August 2012 from Auckland Airport. Their contract stated “no damage”. When I went to the car, I noticed some damage on the rear ... read more

  • Failed at customer service

    Oct 10, 2012 by
    Rated a Very Helpful Review
    Pros: The second vehicle worked fine.
    Cons: They DO NOT keep their word and LACK any concern for the customer.

    Summary: We rented a car in Manchester, UK for 16 days.  We experienced a vehicle breakdown after the 4th day out in which the car would not start on an intermittent basis.  We were unable to start the vehicle on 4 occasions and it took upwards of an ... read more

  • Europcar in Sweden Gave me Fahrvergnügen and a short Bill

    Aug 28, 2012 by
    Rated a Very Helpful Review
    Pros: VAT and everything else included in one price, Fahrvergnügen, friendly people, honest, easy, no haggle.
    Cons: Pricey, signage at Arlanda Airport.

    Summary: I rented from Europcar in Örnsköldsvik, Sweden one and a half week ago. Instead of flying to Arlanda International Airport in Stockholm, from Örnsköldsvik, as originally planned, my daughter and I decided to rent a car from Europcar ... read more


    Jul 18, 2012 by
    Rated a Very Helpful Review
    Pros: Sadly, there were absolutely none whatsoever.  
    Cons: Completely untrustworthy and their actions constitute consumer fraud.

    Summary: And if you cannot avoid them then do not prepay for anything because you will never see your money back!  My review is, specifically, in regards to their branch in Croatia:I just returned from a long trip to Europe only to find myself ... read more

  • Europcar trying to prop up euro by cheating customers

    Jul 9, 2012 by
    Rated a Very Helpful Review
    Pros: Audi A1 is a decent car
    Cons: Scam artists - see review in full for details

    Summary: I wish I had looked on Epinions before using Europcar on my recent trip to Italy. I had heard stories of car rental scams before but no specific co. So, I took out all of the insurance available on the car. The desk agent said that there would be no need ... read more


    Jul 9, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Dangerous rules, rude customer service

    Summary: Europcar do not provide fitting or installation instructions with any of their child car seats and will happily let you drive off with an incorrectly fitted car seat.  My family and I recently booked and car and car seat (for our 1 year ... read more


    Jun 8, 2012 by
    Rated a Very Helpful Review
    Pros: Absolutely none.
    Cons: A rental company that habitually and consistently rips off their hirers.

    Summary: I rented a car from Barcelona for one day with a return to Murcia.When I collected the car there was a scratch on the top of the back bumper which I pointed out to them and was told that there was nothing to worry about and they showed me a gauge ... read more

  • rip off factor triples your costs...

    May 9, 2012 by
    Rated a Very Helpful Review
    Pros: We had a nice week with the car
    Cons: We tripled our expense and walked away with nothing.

    Summary: Be very careful.I wish I had seen this site and understood that Europcar handles National, Alamo and Enterprise at the London Heathrow branch. We were immediately informed that we would have had a better rate had we booked at instead of ... read more

  • Poor Service

    Apr 30, 2012 by
    Rated a Very Helpful Review
    Pros: None really.  Probably quite cheap?
    Cons: Bad service delivered with a horrible attitude.

    Summary: Arrived at Manchester Airport to pick up my hire car from Europcar.  Our travel booker had booked an Astra sized car with a GPS.  When I arrived at the desk everything went smoothly initially and I made my way to the collection area to pick up ... read more

  • Poor Customer Service at Sydney International Terminal

    Nov 13, 2011 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Service, Staff, Cars

    Summary: Copy of my email to Europcar on Wednesday 9th November 2011. Still no response from Europcar... Dear Sir/Madam, I would like to express my disappointment in the service I received from your staff at the service desk in the Sydney International ... read more

  • Beware Europcar / Alamo / National car rental!

    Oct 5, 2011 by
    Rated a Very Helpful Review
    Pros: The car was clean, if sluggish. There was nothing outstanding about the service.
    Cons: Overcharging to card, with no notification.

    Summary: Beware Europcar / Alamo / National car rental! I rented a small car from Europcar / Alamo / National (all the same company) Car Hire to travel from Leeds to Manchester airport in August 2011. I made the booking through an agency called ... read more

  • Find another car rental company- The reviews do not lie

    Oct 2, 2011 by
    Rated a Very Helpful Review
    Pros: Nice people at the service deck in Munich.
    Cons: Broken navigation and charged nearly $600 dollars in unexplained fees to my credit card.

    Summary: After arriving in Munich, we picked up our car from Europcar.  We were given the Pugeot 206 for 2 weeks. The problems start with the Navi. The plug in the navigation for the power cable was loose from the second we were given it. This caused a poor ... read more

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