FireFly Blue Firefly? Phone

Pros: Great idea, rugged enough package, limited buttons
Cons: COMPLETELY UNUSABLE for what we wanted- emergency cell phone, or even for routine use

The phone looks nice for kids. It has the security features you want on a phone you might consider giving to kids (locks down who can call it, and who it can call). It's durable enough, comes in different colors, etc. I think we got it on sale $50 or ...

Pros: Great idea
Cons: Can't hear a thing.

The phone is adorable, the idea and concept is great, but it doesn't work out. It's easy enough to set up and a great idea to only have incoming or specific outgoing calls allowed. The perfect first phone, but you can't hear the rings, you can't hear ...

Pros: Great features
Cons: Can't hear the person on the other end of the line

I got my son this phone for his birthday (he is 6). I got it because it was the only phone out there with all the features I wanted. I was severely disappointed when we tried to use it. I could set it up okay, although the writing was small and it was a little hard to use, but the most disappointing factor was the fact that he could barely hear anyone on it. He was constantly saying "what", "what did you say", etc. It got to the point where it wasn't fun for people to talk to him and he got so frustrated with not being able to hear people that he just didn't want to use it.

Pros: it works
Cons: devious policies

I bought the phone for my 6-year old who was having separation anxiety. I purchased $25 of minutes and gave hime the phone for emergencies (which is what the thing is for). Since we did not have any emergencies in the last 6 months, the phone has gone unused.

When I tried to use it this morning it would not work. I called customer service who pointed me to a terms & conditions page 4 links deep on their website. In 5-point font they let you know that if you don't use the minutes in 90 days they expire and if you don't use the phone for 120 days they deactivate it. There is a $25 reactivation fee and you lose all of your purchased minutes.

When I pointed out that the policy was not clearly posted I was basically told tough luck by a 22 year old "Customer Service" manager.

This is a terrible way to do business, a really obnoxious means of wringing additional revenue out of an existing customer baser(especially given the primary purpose of the phone as an infrequently used emergency device).

This company ought to be ashamed of themselves. Bunch of scheisters.