Flagstar Bank

36 ratings (36 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Forget Flagstar for home loan!

    May 16, 2001 by
    Rated a Very Helpful Review
    Pros: Nothing positive in our experience with this bank's mortgage loan center
    Cons: Unprofessional; provided unreliable information; very slow response time

    Summary: The following experience with Flagstar Bank involved several individuals employed at the mortgage loan office located in Elmhurst, Illinois. My spouse and I were referred to Flagstar Bank, as we were seeking a competitive home loan for the ... read more

  • loans

    Jan 20, 2014 by
    Not yet rated.
    Pros: didn't charge process fees
    Cons: Sold my loan to a bunch of crooks at green tree servicing LLC.

    Summary: If anyone really thinks that flagstar is so bad try looking up green tree servicing llc. Had no issues with flagstar but they sold me to this green tree company. To process any payments other then through your bank they demand 12 dollars as a fee just to ... read more

  • Use anyone else!!!!!

    Aug 9, 2012 by
    Not yet rated.
    Pros: Don't have any.
    Cons: Every aspect about them.

    Summary: Worst mortgage company ever, wait worst company period.  I wish I had read reviews before signing with these morons. Aviod them at all cost, sure when they are trying to sign you to their company they are nice, but as soon as that is over ... read more

  • Terrible customer service--rude, snotty and restrictive

    Apr 10, 2012 by
    Not yet rated.
    Pros: Nothing so far
    Cons: Rude phone attendants, automated calling system, "grace period"

    Summary: My mortgage was just sold to Flagstar. I'm one month in and I already dislike them immensely. I've had Bank of America for seven years and LOVED them. I got a call on the 2nd from an automated system telling me I had to call them ... read more

  • No apparent customer service

    Nov 30, 2011 by
    Not yet rated.
    Pros: Pro's??? Hmm...
    Cons: Read my post. 'Nuff said.

    Summary: Anyone who is writing a comment to praise this worthless company is either an employee or an associate of an employee.They miscalculated my escrow on my mortgage account, and wanted to know how I would like to pay them $1200 by December 1st. ... read more

  • Flagstar Bank provides good service with extended hours!

    Oct 28, 2010 by
    Rated a Very Helpful Review
    Pros: Convenient hours with free checking
    Cons: Fewer location for branches

    Summary: We have accounts at Wachovia...now Wells Fargo. With all the changes in that merger, I am skeptical of the upcoming fees. So, I went across the street to Flagstar and opened a free checking account in order to be prepared for a quick move.The ... read more

  • Forget for Even a Checking Account!

    Mar 12, 2010 by
    Not yet rated.
    Pros: Have slightly higher interest rates, but not nearly as much higher as years ago.
    Cons: Customer service is jokingly terrible.  They don't care about pleasing even their best customers.

    Summary: I had a checking account "tied" to a money market account for over five years with Flagstar.  I was told I had to open a checking acct in order to get a higher interest rate on my money market acct.  This is actually fairly common with banks, ... read more


    Oct 22, 2009 by
    Rated a Helpful Review
    Pros: There are none.
    Cons: Everything about them is a con.

    Summary: I got a home equity loan through Flagstar Bank; the term of the loan required that I keep the loan open for 3 years or pay a $300 penalty.  Two years later, I refinanced and paid off the loan in full (but didn't close the account).  Flagstar ... read more

  • Fee scams, horrible customer service

    Aug 22, 2009 by
    Rated a Helpful Review
    Pros: Debit Card Rewards
    Cons: Fee scams, horrible customer service, unclear policies

    Summary: I was looking for a new bank and all of Flagstar's accounts were extremely attractive and everyone was helpful in getting me set up... then once I started really using the account the masks came off.  One online transaction I submitted didn't ... read more

  • Flagstar Rapes People

    Jun 19, 2009 by
    Not yet rated.
    Pros: no pros.   this company is a comapny that rapes

    Summary: DON'T do business with Flagstar.  One year ago they sent me a letter saying they had to up my esgrow payments, I had NO choice.  This increase was based on not enough being put into esgrow.  So I paid this rate for 12 months.  All of ... read more

  • Convenience You Can Count On

    Mar 5, 2007 by
    Rated a Very Helpful Review
    Pros: Great hours, Best customer service, excellent CD rates.
    Cons: Banking centers only located in Michigan, Georgia, and Indiana.

    Summary: On Christmas I went to Michigan to visit my family. While visiting my sister told me about Flagstar Bank and the great accounts they had to offer. I decided to take a trip there and find out for myself. When I walked in the door I was immediately ... read more


    May 10, 2006 by
    Rated a Very Helpful Review
    Pros: There are no pros where Flagstar is concerned!
    Cons: There is not enough room here for all of Flagstar's cons!

    Summary: Upon contacting Flagstar for an equity loan, the first question I asked was if there was a penalty for paying the loan off early. After I was assured by the person on the end of the phone line that there was no penalty, (and I can supply this Flagstar ... read more

  • Terrible customer service in loan dept.

    Feb 23, 2006 by
    Rated a Helpful Review
    Pros: None
    Cons: Awful customer service skills

    Summary: We have had a home mortgage with Flagstar for about a year now and pay our monthly payment through on-line bill pay with another bank. I paid the February bill on 1/20 and then I paid the March bill on 2/16. On 2/20 Flagstar called and asked us if we ... read more

  • Flagstar stinks

    Feb 23, 2005 by
    Rated a Very Helpful Review
    Pros: They don't use Chexsystems, so just about anyone can get a savings account with them.
    Cons: Quite a few employees seem to have absolutely no people skills.

    Summary: My husband opened a savings account with Flagstar over a year ago. No problem opening the account, except at the time, we could only bank through the ATM, as there were no "money handling" branches in our area. (That has changed now.) At the time ... read more

  • Express Customer Reviews

  • Flagstar Bank-worse bank

    Aug 9, 2012 by
    Not rated yet
    Pros: None.  The worst bank , to deal with.
    Cons: Everything.  Nothings good about this bank.

    Summary: Went through home refi with Flagstar and  they flagstar is very deceptive and you will surely regret it. They even want to know how you got your money in your personal savings account. Don't waste you time, money(appraisal) and effort dealing with ... read more

  • DON'T USE!

    Jul 27, 2012 by
    Not rated yet
    Pros: NONE!
    Cons: No customer service.  Long process times.  Difficult to work with. Unprofessional.

    Summary: This company has no customer service and has extended our closing TWO weeks over trivial items.  Our realtor even filed a formal complaint.  They are ... read more

  • Disaster

    Jun 2, 2012 by
    Rated Show
    Pros: There is absolutely nothing positive that I relate about my experience with this bank.
    Cons: Delays, delays and more delays.

    Summary: Unfortunately, my local bank used Flagstar as an underwriting agent for home mortagages. After  3 and 1/2 months of goings back and forth, they decided we would not get a loan. What really irked me was the fact that we had far more money on deposit ... read more

  • Flagstar service is HORRIBLE

    Apr 23, 2012 by
    Not rated yet
    Pros: NONE
    Cons: Terrible service and conflicting information given by representatives.

    Summary: I would never chose to do business with Flagstar bank again.  Their customer service is HORRIBLE.  I have had two issues with them.  I get conflicting information with every single representative I speak with.  They do not care to ... read more


    Apr 14, 2012 by
    Not rated yet
    Cons: The biggest con is that this racket is still in business.

    Summary: This bank is a sham.  When you make a deposit of a paycheck they hold it sometimes for as much as five or six days.  Meanwhile it shows that it has gone through in your account.  I think they do this hoping you will write checks to pay ... read more

  • Kevin

    Jan 26, 2012 by
    Not rated yet
    Pros: None
    Cons: No customer service

    Summary: Flagstar bank has probably the worst customer service I have ever experienced.  It is practically impossible to speak to anyone.  They have never responded to any of my numerous emails.  If it is at all within your power, avoid ... read more

Showing 1-20 of 36 reviews
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