Gaggia Titanium Espresso Machine

Pros: Durable, Exceptional Espresso, Feature Rich
Cons: None

We had previously owned both of the Starbucks Automatic Espresso machines (non-digital and digital), both of which were produced by Seco, both of which had problems. The non-digital was replaced under warranty twice due to leakage problems, the digital ...

Pros: Good, fast espresso and lattes at the touch of a button.
Cons: Short lifetime; poor Customer Service; clunky Italian Post WWII industrial design.

Maybe the Gaggia Titanium I bought only two months ago isn't as bad as the Customer Service at Whole Latte Love. It died. All of a sudden one Monday morning when I needed coffee. It doesn't power up at all. I called Customer Service at Whole Latte Love ...

Pros: Beautiful, lots of intuitive controls to fine tune your coffee, durable stainless steel.
Cons: Have some patience, making coffee is an experience not dealing with a crying baby.

I have owned the Gaggia Titanium for 2 years and have 5200 cups. I am not sure how I was able to consume so much coffee, but perhaps it was because it was so good! My preferred drinks are flavored lattes and my husband drinks espresso's and lattes if I ...

Pros: Makes good coffee when it works.  Love the steamer  good looks easy to keep clean
Cons: Way too sensative on types of coffee beans.      Water pump not reliable.

When it is working it makes good coffee.  Unfortunatly the machine is very very sensative to its internal settings.  The coffee beans get stuck in the grinding mechanisms, and it is not just a simple fix to get it unstuck or cleaned out.  ...

Pros: Good coffee and very convenient
Cons: Maintenance and support seem non existent.

Purchased ours about a year ago from Whole Latte Love. The machine was great when it was working - but after about 1000 cups it has started leaking everywhere. Contacting Whole Latte Love has not been a pleasant experience and after a week we've not been able to get through to anyone. It's a shame they don't have more info on how to repair it and where to get the parts. I'm dreading sending it back for weeks.

I strongly agree with another poster here.......buy it locally.

Pros: great coffee when it works
Cons: not reliable has a known flaw which is not addressed by the manufacturer expensive

I bought this machine for a seasonal home. I used it for a total of 3 to 4 months in a 13 month period. Just off the 1 yr warranty period (I bought it 1 month before they switched to a 2 yr warranty) it started leaking. There is no service center in Hawaii so I brought it back to Vancouver, BC for repair. Because it was a US machine I had to go to the back of the line for repair (6 weeks) and it cost $185 to fix. The repair shop knew exactly what was wrong as it seems that this is a common problem. Very poor quality for the $1600 price tag.

Pros: Beautiful looking machine, rapid heating and steam production, lovely coffee
Cons: Doesn't give the impression it is built to last

I was very excited to receive this wonderful looking machine
as a special treat for my wife and I. Unfortunately it has turned out to be the usual love-hate relationship one experiences with Italian machinery.

After about 80 coffees in about 25 days after purchase, the machine began to leak water from its steam wand even when just requesting a coffee with no steam. The problem compounded to leaking water from the top right hand side that would accumulate in a puddle beneath. You can also hear hissing from the steam chamber.

The manufacturer responded to my complaints early and offered to pick it up. But really after spending 800E this is not a good start. Italy-outlet.co.uk, the retailer are presently blanking my e-mails

Pros: i managed to get 4 cups of coffee out of it.
Cons: dreadful after sales service. machine not fixed. very expensive. head office don't want to know.

I live in France and bought this machine in Italy. It has broken twice. I have had 4 cups of coffee from it. To get it fixed the first time I have had to take it to the UK at my expense as there is no service centre in France. I have just plugged in the machine after it has been "fixed" and it has the same brew unit fault. I am still waiting for Gaggia Italy to contact me or return any of my calls. this is a very expensive machine that obviously has a huge design fault. They offer a European warranty! but you have to take it to your nearest service centre!!!

very poor after service would never buy Gaggia again.

sorry nothing good about it, oh just 4 cups of coffee in 3 months!

Pros: Great coffee (espresso and latte).
Cons: reliability (or lack thereof).

When this machine works it is excellent, however in an 18 month period it has broken down 4 times. Luckily it comes with a 2 year warranty, but I dread to think what happens then. It has leaked, required a new brew unit, steam valve assembly amongst other failures.

Pros: Mmmm.
Cons: Breaks, stops working. Started breaking down very soon after purchase

It has been hard to look past the constant breakdowns - buttons not working, steamer breaking down, grinder stopped grinding...

I have hated the whole experience.  Gaggia importers have been unsupportive, and just say hey we'll keep on fixing it.  But why should I have to put up with a dud product, and not get what I paid for.  This is not a cheap machine - top of range when I purchased.

And stupid me I got two of them, and yes both of them have had problems!

Pros: Great coffee without the hassle
Cons: Whole Latte Love

Please don't buy from Whole Latte Love unless you are sure the product will never sause a problem, WLL is the problem with any product.

Gaggia is a fine machine if you buy from a caring web site.