Gateway SX2800-01 (PT.G810X.001) PC Desktop

Pros: On customer support so long that I managed to pick up an awesome India Accent.
Cons: Gateway should no longer be considered a Name Brand.

Purchased this computer at best buy last week during the back to school sale. Brought it home and hooked it up and was surprised at how fast it was. When Windows and Norton did their automatic updates, they failed and I got an error message. I though ...

Pros: There is absolutely nothing good to say.  It was a miserable experience.
Cons: The worst customer service I have ever experienced.

I made the mistake of purchasing this Gateway computer on the recommendation of CNET. From the day I received it, I had endless problems with software/hardware/drivers. Gateway support was a joke that wasn't funny.  I spent endless hours on the phone with their "off-shore" support and got nowhere.  They refused to connect me to the U.S. branch.  The frustration was unbearable. 

Pros: Stable, Fast, loads of processor power, smooth operations.
Cons: Not one so far

I Bought 10 of these from costco for my office which does media research and my people are constantly streaming digitizing and encoding different types of media. We use upward of 20 specialized applications to do this in addition to the regular complement of office apps. After 10 months they are rock solid, we had only one issue and with a 20 minute call to their tech support they emailed me a link to download a patch which fixed the issue which had to do with the backup software that was provided with the computer.