General Reviews of AT&T Customer Service

123 ratings (119 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • I have had decent experiences - AT&T Wireless Customer Service

    Jun 13, 2009 by
    Rated a Very Helpful Review
    Pros: 99% of things can be done online, Reps are generally helpful
    Cons: Not much explanation of number porting and your first bill

    Summary: I had honestly been expecting the worse with AT&T Customer Service. My customer service experiences with Verizon Wireless hadn't been stellar and considering the number of reviews I see here on Epinions complaining about various wireless ... read more

  • Worst Company ever-Incapable Customer Service

    Jan 31, 2014 by
    Not yet rated.
    Pros: It exists. Nothing else good to say about it.
    Cons: Inept/No Customer Service. Fraudelent practices. Large company that cares less about customers.

    Summary: There is nothing good for me to say about AT&T telephone service or their Internet service. We've been a customer this time since July 2011 and from the outset it was a nightmare. Worse yet, when you call no one can help you. Customer Service Reps ... read more

  • Worst return ever

    Jun 7, 2013 by
    Rated a Helpful Review
    Pros: you can talk and surf
    Cons: Customer service is the worst

    Summary: So I go into the store at 10am to return my phone and cancel my account. I lost the debit card I used for the purchase and reported it stolen. So the associate says come back at 3 so they can give me a cash refund. They had to wait till the tills had ... read more

  • Finally caught up with me

    Mar 11, 2013 by
    Rated a Very Helpful Review
    Pros: None whatsoever.  Giving them my loyalty was a HUGE mistake
    Cons: Everything!  Customer loyalty means nothing to them!

    Summary: For years I was an enthusiastic customer of AT&T, going so far as to argue with people about their notorious poor customer service.  I never had a problem.That ends today.  I bought a HTC ONE X less than 9 months ago.  I had ... read more

  • Very disappointed in AT&T

    Jan 3, 2013 by
    Rated a Helpful Review
    Pros: Store employees are very nice although they don't have power to help customers.
    Cons: Customer service is very unhelpful.

    Summary: We have been AT&T wireless customers for 15 years. A month ago they dropped coverage in our area. They did this without informing us or the local store. I have spent about 5 hours on the phone with customer service. They do not want to let us out of our ... read more

  • AT&T Customer Service - Ugh!

    Dec 29, 2012 by
    Rated a Very Helpful Review
    Pros: Online resources.  Pleasant humans.
    Cons: Company too large for my taste.

    Summary: Over the years we have used many services such as T-mobile, Verizon, Sprint, and most recently AT&T.  After three years of being not quite content with AT&T we started weighing our options to switch providers.  Despite giving customer ... read more

  • AT&T Wireless is overpriced and will try and shake you down

    Dec 17, 2012 by
    Rated a Helpful Review
    Pros: Good selection of hardware, decent coverage areas
    Cons: Sneaky and crooked on billing, slow data network, places low value on maintaining customer relationships

    Summary: I moved on to another carrier after about a decade on (Cingular) first, which became AT&T. I wasn't "IN CONTRACT" but I wanted to buy two new top of the line smart phones. As a couple, my wife and I spend a little over $200 a month for phone services ... read more

  • You Will Never Get To The Promise Land With ATT

    Dec 9, 2012 by
    Rated a Helpful Review
    Pros: Great liers will make you a lot of promises to get your business! BE CAREFUL!
    Cons: Customer Service Sucks....From Top To Bottom.....You Call For Help and Get None....

    Summary: They really do have the worst customer service. They love to make you promises but as another person in this blog said “only to get you as a customer and that is where it ends”.  I was promised a bundle of Internet/ TV for $74.95 ... read more

  • Att does not care

    Dec 6, 2012 by
    Rated a Helpful Review
    Pros: They can speak English
    Cons: Everything!

    Summary: They have the worst customer service.  They only care about getting you as a customer and that is where it ends.  I recently called them to update my CC billing as my CC # was stolen.  The person on the line told me that my "trial" period ... read more

  • Horrible Customer Representative

    Nov 9, 2012 by
    Not yet rated.
    Pros: You can talk and surf the web at the same time
    Cons: Horrible Customer Service
    Rude Agents
    No professionalism 
    Bad Coverage

    Summary: I was trying to move 3 lines over to AT&T from another carrier because I wanted the IPhone. I agreed on the terms and the contract. Sales rep. said that Iphones will be shipped in 2 weeks and that I will only need to call to get the Phones activated, ... read more

  • ATT the worst wireless carrier ever!!!

    Oct 18, 2012 by
    Not yet rated.
    Pros: Couldn't find any positive sides at all
    Cons: Bad wireless service
    Incompitent, unfriendly representatives
    Extremely high bills 

    Summary: I signed a 2-year contract with ATT, when I bought my phone, hoping it provides good service as one of the biggest wireless service providers in US. It not only didn't meet my expectations, I was frustrated. Service was awful, customer service ... read more

  • at&t are nothing but liars!

    Oct 13, 2012 by
    Not yet rated.
    Pros: None whatsoever!
    Cons: -They lie
    -Overly Expensive.
    -Don't care about customers.

    Summary: Please for the love of god... do not get an at&t cell phone. I bought the htc 1x phone for $99.99 with a 2 year contract. I was told I was getting 450 roll over minutes, unlimited text, and unlimited web. I went over it multiple times with the ... read more

  • AT&T customer service is a waste of time

    Sep 14, 2012 by
    Rated a Helpful Review
    Pros: None
     
    Cons: Useless customer service, might as well not exist. 

    Summary: I have my wireless phone service with AT&T and every time I called AT&T support, they are a waste of time. I have a HTC Inspire 4G. Recently a update for HTC Sense 3.0 is available OTA. I wasn't getting the OTA update notice. So, I ... read more

  • AT&T - Worst Experience EVER!

    Aug 14, 2012 by
    Rated a Helpful Review
    Pros: None, other than the face that the door-to-door salesman was named "Race!"
    Cons: Absolutely EVERYTHING!

    Summary: Well, now that I have lost the 8 paragraphs that I had written talking about AT&T U-Verse and their unbelievably bad customer service (damn you, backspace key!) I'm just going to give a "too long, didn't read" version of my wonderful ... read more

  • That's what happens when you deal with a monopoly

    Jul 17, 2012 by
    Rated a Helpful Review
    Pros: none.
    Cons: just about everything

    Summary: Very disappointed. I added an extra line onto my wireless account. I was quoted one one price on the phone, then when I got my bill, I was billed 80% more! When I called in, they told me that it was after my 30 days, and I couldn't cancel and get a ... read more

  • Frustrating Customer Service

    Jul 10, 2012 by
    Rated a Helpful Review
    Pros: Wireless internet, bundle services
    Cons: Customer service and DVR is not reliable at all.

    Summary: I spent an hour and a half last night with a technical service rep and after we were unable to get DVR unit rebooted (had red x on screen), service rep arranged to have a technican come out today between 8 and 12.  In order to accomodate the ... read more

  • I WISH THEY'D GO OUT OF BUSINESS

    Jul 6, 2012 by
    Rated a Helpful Review
    Pros: they are not the only one to choose from
    Cons: EVERYTHING

    Summary: I ordered DSL service with ATT and they sent me a letter with my account # and instructions to hook up my modem. I didn't get a modem so I called them to find out where I can pick one up. That's when they realized that there is ... read more

  • HORRIBLE service

    Jul 4, 2012 by
    Rated a Helpful Review
    Pros: -International calling plans
    -Mobile to Mobile (and so many people have ATT)
    Cons: -Horrible customer service
    -expensive
    -contracts
    -suprising fees

    Summary: I have had AT&T for about 3 years now and I can say I can write a in depth review of my personal experince. I first decided to go with ATT a few years ago because of the mobile to mobile free minutes and almost everyone I knew had ATT. The first ... read more

  • TERRIBLE CUSTOMER SUPPORT!

    Jun 30, 2012 by
    Rated a Helpful Review
    Pros: NONE!
    Cons: EVERYTHING!

    Summary: If you decide to go with AT&T, think again! Yes, they have low prices but they will OVER CHARGE for anything and everything they can. I have their U-Verse Internet service. The low $15 a month got me to call them. Then once on the phone they talk me ... read more

  • SUCKS

    Jun 25, 2012 by
    Rated a Helpful Review
    Pros: Ok Service area
    Cons: cust. service, .45cpm for overages, no alerts until you are over mins.  

    Summary: I would rather not have phone service than have att! They are expensive and you can get another plan through another carrier with unlimited everything for MUCH cheaper. The customer service here is horrid. Usually I get some Habib that I can't ... read more

  • If you have a choice, go with a different carrier

    Jun 19, 2012 by
    Not yet rated.
    Pros: Courteous customer service reps - but no solid follow through
    Cons: No follow through on promises made, bad product service for cell & landlines

    Summary: If you've got a choice of any other phone company, go with them. When I got my first cell, I started with AT&T, but I found out about their investment practices and decided to switch to a different carrier because of them. I stayed with that company ... read more

Showing 1-20 of 119 reviews
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