General Reviews of Alltel Customer Service

Pros: Great phones, great network, great customer service
Cons: National plan has paid roaming areas :(

Huh? It's Alltel's newest marketing slogan - "come and get your love" So I decided to. And since this review's primarily meant to be about customer service, if that's all you're hear to read about - I'll cut to the chase - it's very good. More ...

Pros: great coverage
Cons: terrible customer service, unwilling to help

I currently noticed that I had been charged for an amount that was not mine, I called Alltel and they said that they didn't show that amount on my payment history. I told them that is why I was calling and that I had been charged for somebody elses ...

Pros: General Support, Wait Times, Billing Support
Cons: Tech Support "sloppiness"

Alltel Wireless has a reputation of being one of the most customer conscious wireless companies of the "big boys". While this is a great reputation to have, it also has its downfalls, because, everyone sets you at a higher standard than the others around ...

Pros: The are the only company that has coverage I need.
Cons: Customer Service is abysmal, disrespectful, and dishonest.

Here is a review of my experience. I took notes beginning in April, so this is very accurate - but shortened quite a bit. • August 2008. My phones are shipped to the wrong address… • Sept 2008: I learned that the plan was different as ...

Pros: Actual phone usability was pretty good
Cons: Lies, lies, more lies, false statements, incompetence, poor attitude. Wrong 7 months straight

I returned from Iraq in July 2007. Upon my return we decided to add a phone to our service for me to use. We already had two lines, one for my wife and one for my daughter. During this same timeframe, Alltel bought out Midwest Wireless, a local company ...

Pros: Can't think of any.
Cons: Lies. Over billing. Sell you plan but you don't get it.

I'm going to summarize here the conversations I've had with Alltel cusomer Service reps. I called a few times. Some were short, others were long. I'll keep it brief, I promise. Oh, and I was traveling and didn't always have internet to check my plan, ...

Pros: Service works well in most areas.
Cons: Insurance does not pay. Customer service promised multiple time to contact me and failed.

I have five phones and have been a customer for three years. I have paid insurance on all five phones. One of my phones broke in March and because Alltel is over an hour away I did not go to them until the end of April to replace phone. First the ...

Pros: Great response, easy to work with, accomodating
Cons: Not always detail oriented

I have been an Alltel customer for 4 years. I have never had any major issues with customer service and they seem to go out of their way to help you out. I have a 16 year old daughter. She tends to periodically go over our minutes. (We have the Family ...

Pros: Large service area, good family plans, competitive prices.
Cons: Does not honor their end of contract. Alltel lacks flexibility to meet consumer needs.

Eleven months ago we signed a two year contract with Alltel for three cell phones. We picked Alltel because of their good family plans and competitive prices. Moreover, their website and local office both stated there was service in our area. Initially ...

Pros: Chg services at any time
Cons: customer service

What happened to Alltel's customer service?? I've been with them for 4 years now and I haven't had an issue until now. All of a sudden I have 380 (at .15 cents each) text messages when I think I maybe used 10 and then I asked for a detailed list of when ...

Pros: None they can't get anything right!
Cons: Customer service will do anything to get every penny they can out of you!

Where to begin? I purchased a StarComm PPC6700 from Alltel's website so I thought... Unless you do some digging you won't know till it's to late that your actually buying from www.letstalk.com! Well anyway after receiving the phone I used it for 1 day ...

Pros: They have a wide coverage area and reasonablly priced plans.
Cons: Customer Service is horrible, no one cares after they make thier commission.

I am very disappointed with Alltel as a whole. I have been a faithful US Cellular user for 7 years and thought it may be time for a change, as US Celluars customer service has been steadily declining. I did my research and thought the plans that Alltel ...

Pros: Coverage, plans, NO CONTRACT!!!
Cons: Long waits for tech support occasionally

I live in Arkansas where Alltel's corp office is and I also worked for the company for several years. On a personal note I have had every service imaginable and Alltel really is the best. Here are some of the things that set Alltel apart from the ...

Pros: nice phones, cheap packages, friendly store clerks
Cons: can't block numbers, charge for unanswered calls and voicemails, unlimited web service scam

I always wondered why Alltel phone service was so well known, but no one I knew had personal experience with them. I, for one have had the pleasure as well as displeasure of dealing with them. You see, I moved to Kentucky from Memphis area, where the ...

Pros: Decent prices on cell plans and can add nights and week after 7 free
Cons: Customer service basically telling loyal customers oh well to bad for you

After being with Alltel for a little over two years, the screen on the 2nd phone purchased through them went white. I took the phone into the store and them the problem. When I asked the customer service rep. what caused the problem she ...