General Reviews of Alltel Customer Service

34 ratings (33 Epinions reviews)
Epinions Product Rating: OK
5 stars
5
4 stars
5
3 stars
3
2 stars
6
1 star
14
Share This!
  Ask friends for feedback

    Highest Rated Consumer Review by the Community

  • Come and Get Your Love!

    Apr 14, 2006 by
    Rated a Very Helpful Review
    Pros: Great phones, great network, great customer service
    Cons: National plan has paid roaming areas :(

    Summary: Huh? It's Alltel's newest marketing slogan - "come and get your love" So I decided to. And since this review's primarily meant to be about customer service, if that's all you're hear to read about - I'll cut to the chase - it's very good. More ... read more

  • Alltell Customer Service

    Mar 20, 2012 by
    Not yet rated.
    Pros: NO PROS!!!!!ALLTEL cust. service is terrible.  NO SKILLS!!!!!!!
    Cons: DO NOT CONSIDER ALLTEL!!!!!!!!You will receive nothing but lies!!!!!!!

    Summary: The customer service is awful.  You are told a different story everytime you call.  We returned our phone on 2/17/12.  We were refunded our money for the phone and accessories in the store but were told we would have to call the 1-800 ... read more

  • Alltel has great cutomer service, best in the Industry.

    Feb 5, 2010 by
    Rated a Helpful Review
    Pros: Great service at a fair price.
    Cons: Somewhat unknown, a small company.

    Summary: I have been an Alltel customer for five years; my bills have never had those extra charges that I always seemed so capable of incurring in the other two cell phone providers I was previously with. It seemed I was always getting a charge for something, ... read more

  • No love here

    Feb 1, 2009 by
    Rated a Helpful Review
    Pros: Decent prices on cell plans and can add nights and week after 7 free
    Cons: Customer service basically telling loyal customers oh well to bad for you

    Summary: After being with Alltel for a little over two years, the screen on the 2nd phone purchased through them went white. I took the phone into the store and them the problem. When I asked the customer service rep. what caused the problem she ... read more

  • Alltel: I still have my doubts

    Nov 8, 2008 by
    Rated a Helpful Review
    Pros: nice phones, cheap packages, friendly store clerks
    Cons: can't block numbers, charge for unanswered calls and voicemails, unlimited web service scam

    Summary: I always wondered why Alltel phone service was so well known, but no one I knew had personal experience with them. I, for one have had the pleasure as well as displeasure of dealing with them. You see, I moved to Kentucky from Memphis area, where the ... read more

  • Truly the Best Phone Service for the Money

    Jul 22, 2008 by
    Rated a Helpful Review
    Pros: Coverage, plans, NO CONTRACT!!!
    Cons: Long waits for tech support occasionally

    Summary: I live in Arkansas where Alltel's corp office is and I also worked for the company for several years. On a personal note I have had every service imaginable and Alltel really is the best. Here are some of the things that set Alltel apart from the ... read more

  • Customer Disservice

    May 7, 2008 by
    Rated a Very Helpful Review
    Pros: The are the only company that has coverage I need.
    Cons: Customer Service is abysmal, disrespectful, and dishonest.

    Summary: Here is a review of my experience. I took notes beginning in April, so this is very accurate - but shortened quite a bit. • August 2008. My phones are shipped to the wrong address… • Sept 2008: I learned that the plan was different as ... read more

  • Alltel CS - I've got alot of love

    May 7, 2008 by
    Rated a Very Helpful Review
    Pros: General Support, Wait Times, Billing Support
    Cons: Tech Support "sloppiness"

    Summary: Alltel Wireless has a reputation of being one of the most customer conscious wireless companies of the "big boys". While this is a great reputation to have, it also has its downfalls, because, everyone sets you at a higher standard than the others around ... read more

  • Terrible customer service

    Mar 2, 2008 by
    Rated a Very Helpful Review
    Pros: great coverage
    Cons: terrible customer service, unwilling to help

    Summary: I currently noticed that I had been charged for an amount that was not mine, I called Alltel and they said that they didn't show that amount on my payment history. I told them that is why I was calling and that I had been charged for somebody elses ... read more

  • One of the WORST companies I have dealt with

    Feb 21, 2008 by
    Rated a Very Helpful Review
    Pros: Actual phone usability was pretty good
    Cons: Lies, lies, more lies, false statements, incompetence, poor attitude. Wrong 7 months straight

    Summary: I returned from Iraq in July 2007. Upon my return we decided to add a phone to our service for me to use. We already had two lines, one for my wife and one for my daughter. During this same timeframe, Alltel bought out Midwest Wireless, a local company ... read more

  • Alltel is all about the love

    Jan 17, 2008 by
    Rated a Helpful Review
    Pros: Great response, easy to work with, accomodating
    Cons: Not always detail oriented

    Summary: I have been an Alltel customer for 4 years. I have never had any major issues with customer service and they seem to go out of their way to help you out. I have a 16 year old daughter. She tends to periodically go over our minutes. (We have the Family ... read more

  • Alltel Service

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: Chg services at any time
    Cons: customer service

    Summary: What happened to Alltel's customer service?? I've been with them for 4 years now and I haven't had an issue until now. All of a sudden I have 380 (at .15 cents each) text messages when I think I maybe used 10 and then I asked for a detailed list of when ... read more

  • Billing is wrong! Sell you new plan - you don't get it!

    Nov 19, 2007 by
    Rated a Helpful Review
    Pros: Can't think of any.
    Cons: Lies. Over billing. Sell you plan but you don't get it.

    Summary: I'm going to summarize here the conversations I've had with Alltel cusomer Service reps. I called a few times. Some were short, others were long. I'll keep it brief, I promise. Oh, and I was traveling and didn't always have internet to check my plan, ... read more

  • Buyer beware.

    Jul 18, 2007 by
    Rated a Helpful Review
    Pros: Large service area, good family plans, competitive prices.
    Cons: Does not honor their end of contract. Alltel lacks flexibility to meet consumer needs.

    Summary: Eleven months ago we signed a two year contract with Alltel for three cell phones. We picked Alltel because of their good family plans and competitive prices. Moreover, their website and local office both stated there was service in our area. Initially ... read more

  • Alltel Has NO Customer Service - Worst Experience Ever.

    May 12, 2007 by
    Rated a Helpful Review
    Pros: Service works well in most areas.
    Cons: Insurance does not pay. Customer service promised multiple time to contact me and failed.

    Summary: I have five phones and have been a customer for three years. I have paid insurance on all five phones. One of my phones broke in March and because Alltel is over an hour away I did not go to them until the end of April to replace phone. First the ... read more

  • Alltel Customer Service and Sales Staff

    Mar 7, 2007 by
    Rated a Helpful Review
    Pros: They have a wide coverage area and reasonablly priced plans.
    Cons: Customer Service is horrible, no one cares after they make thier commission.

    Summary: I am very disappointed with Alltel as a whole. I have been a faithful US Cellular user for 7 years and thought it may be time for a change, as US Celluars customer service has been steadily declining. I did my research and thought the plans that Alltel ... read more

  • Alltel Customer Service

    Dec 17, 2006 by
    Rated a Helpful Review
    Pros: None they can't get anything right!
    Cons: Customer service will do anything to get every penny they can out of you!

    Summary: Where to begin? I purchased a StarComm PPC6700 from Alltel's website so I thought... Unless you do some digging you won't know till it's to late that your actually buying from www.letstalk.com! Well anyway after receiving the phone I used it for 1 day ... read more

  • Express Customer Reviews

  • No love here

    Aug 1, 2009 by
    Rated Show
    Pros: Few dropped calls
    Cons: Very poor customer service

    Summary: Alltel is fine as long as you never have a problem or need to call customer service. It is not a 24/7 call center and if you urgently need to talk to them in the late evening - no such luck. If you do call during their hours of operation, you generally ... read more

  • horrible customer service!

    May 30, 2008 by
    Rated Show
    Pros: none
    Cons: poor customer service

    Summary: I just wanted to exchange a new charger for one that fit my phone. The same price unopened and in the package with a recipt. would not do it. service is splotchy around here and I am not far from corporate dont use ... read more

  • Forced from Analog to Digital Ripoff

    Feb 22, 2008 by
    Rated Show
    Pros: Service Rep was nice
    Cons: Worst connection we've ever had and no resolution in sight

    Summary: We have been customers of Cellular One (Alltel) for the past 10 years. Our bag phone with external antenna worked extremely well and the service was great. But, being forced to give up our analog bag phone has caused major problems and Alltel is making ... read more

Showing 1-20 of 33 reviews
Page 1 2


Related Deals You Might Like...

Blackberry Curve 8330 For Alltel Wireless Gray Smartphone Full Qwerty Keys

Blackberry Curve 8330 For Alltel Wireless Gray Smartphone Full Qwerty Keys

Add our Store to your Favorites and receive our email newsletters about new items and special promotions! General Interest NEW BLACKBERRY CURVE 8330 -...
eBay

$39.95

FREE Shipping
In Box Motorola W315 Red Alltel Locked Flip Cellular Phone

In Box Motorola W315 Red Alltel Locked Flip Cellular Phone

Welcome to Our Ebay Store! We have been in the wireless business for over 10 years! We are committed to provide our customers with great products exce...
eBay

$89.99

FREE Shipping
Htc Touch Diamond - 4gb - Black - Smartphone Touchscreen Alltel Only

Htc Touch Diamond - 4gb - Black - Smartphone Touchscreen Alltel Only

NEW HTC Touch Diamond - 4GB - Black - Smartphone TouchScreen **ALLTEL Only** SPECIFICATIONS Brand New HTC Touch Diamond Smartphone with TouchScreen. T...
eBay

$44.99

FREE Shipping
Motorola W315 Black Rounded Alltel Flip Phone

Motorola W315 Black Rounded Alltel Flip Phone

Cell Phones Cell Phone Accessories Shop by Carrier Shop by Manufacturer Wireless Internet Other Items Add our Store to your Favorites and receive our ...
eBay

$29.95

FREE Shipping
Brand In Box - Motorola Ve20 Razr Alltel - Existing Contract Free Ship

Brand In Box - Motorola Ve20 Razr Alltel - Existing Contract Free Ship

100% BRAND NEW COMPLETE IN BOX - MOTOROLA VE20 RAZR THIS IS NOT A PREPAID PHONE - IT WORKS ON ALLTEL POST PAID PLANS ESN IS CLEAN TO ACTIVATE WITH ALL...
eBay
Motorola V3m Razr Alltel Black Cdma In Box

Motorola V3m Razr Alltel Black Cdma In Box

SquareTrade AP6.0 BRAND NEW MOTOROLA V3M BLACK FOR ALLTEL The Motorola RAZR V3m offers the ultimate combination of brains, beauty and best of all - yo...
eBay

$99.50

FREE Shipping
Brand Motorola Milestone X2 Mb867 Black Alltel Cdma Smartphone Wifi Android

Brand Motorola Milestone X2 Mb867 Black Alltel Cdma Smartphone Wifi Android

SquareTrade AP6.0 BRAND NEW MOTOROLA MILESTONE X2 MB867 - ALLTEL - BLACK THIS PHONE IS BRAND NEW COLOR - BLACK PICTURE IS OF ACTUAL PHYSICAL STOCK I...
eBay
Lg Ax8575 Touch Alltel Cdma Touch Screen Camera Bluetooth Free Shipping

Lg Ax8575 Touch Alltel Cdma Touch Screen Camera Bluetooth Free Shipping

SquareTrade AP6.0 img src=http://ti2.auctiva.com/web/aswCredit.gif border=0br a href=http://www.auctiva.com/?how=scLnk0 target=_blankimg src=http://...
eBay
Motorola Motorokr Z6m - Cdma (alltel) (page Plus) - Black/orange

Motorola Motorokr Z6m - Cdma (alltel) (page Plus) - Black/orange

For Customer Care Call 424-999-2015 Products: Apple Blackberries HTC LG Motorola Nokia Samsung Description Motorola MotoRokR Z6M - CDMA (ALLTEL) (Page...
eBay

$44.50

FREE Shipping
Brand Blackberry 8830 Alltel Unlocked Gsm Cdma World Edition Black Phone

Brand Blackberry 8830 Alltel Unlocked Gsm Cdma World Edition Black Phone

img src=http://ti2.auctiva.com/web/aswCredit.gif border=0br a href=http://www.auctiva.com/?how=scLnk2 target=_blankimg src=http://ti2.auctiva.com/imag...
eBay