General Reviews of Cricket Communications Wireless Customer Service

Pros: Well....it's prices are low
Cons: Customer service is awful; Calls drop constantly; Service can be cut without notice

Cellular phones and the companies who provide their communication services are both growing in popularity and the competition for your monthly service fee is fierce. I have used a few different service providers in my time and most of them have been very ...

Pros: Service is cheap.
Cons: You get less than what you pay for.

Phone Customer ServiceWe've all been through the drill.  We call a customer service phone number, waiting for our big chance to talk to a human being.  We push the wrong buttons, waiting for an automated message to give us the ...

Pros: cheap - inexpensive
Cons: poor customer service. Substandard products.

My review backtracks to day one with the phone. Within 2.5 days of receiving the phone from an authorized retailer (and the phone having LESS than 1 hour on it). It dies. I take it back to the retailer and am informed that I have to drive to another ...

Pros: - reliable service in Las Vegas
- great value for the price with NO committment
Cons: - too many wrong number incoming calls
- limited selection phones
- coverage area is limited

Simply put, Cricket service offers a lot for the price. However, like any cell provider, your local market dictates your level of service quality. You cannot compare one provider against another in different geographic locations. I live in Las Vegas, the ...

Pros: No credit check or deposit
Cons: Online bill pay can be a hassle, service is not always reliable

At first I had T-mobile I was paying 80 dollars a month for the service which included the extras like text messaging, picture messaging, and Internet. After about a year and a half it got to expensive. So I decided to go back to Cricket I had them in ...

Pros: No long term contract and affordable
Cons: I often have dropped calls and missed calls don't show up sometimes

I chose Crickit Wireless about 2 months ago over several other options.  As I was looking for a new wireless service I realized that there weren't many choices that didn't require a long term commitment.  One of my friends tipped me into ...

Pros: Cheap local calling No contract
Cons: customer service Limited coverage Not all states Very limited calling plans selection phones available

If you’re looking for good customer service this company is NOT for you. I have been using Cricket in Nashville TN for over six years. I recently had some cell phone problems, time for a new phone. I usually buy cells from eBay real cheap and then take ...

Pros: no contracts
Cons: everything else.... BAD Customer Service!!!

I purchased a Kyocera K132 phone from Cricket on 6-22-07. I was told at that time the phone would be replaced if any defects where found in the first 30 days, there was no mention of a fee to replace the phone in the first 30 days. Employee ID # U85 ...

Pros: No pros at all!
Cons: No service most anywhere. Obstacle course to cancel.

Try canceling your service. I've been on hold for over an hour and no one can help. I even had to argue with 2 reps about canceling. I spoke with 2 stupervisors also, and they were even more hostile and unhelpful. I finally stopped my automatic bill ...

Pros: Cheap. No Contracts.
Cons: Horrible Customer Service. Slow Order fulfillment. Misleading Website. They ship EMPTY boxes. Fraudulent.

Where do I begin? My teen wanted to switch from a prepaid T-Mobile phone to a Cricket phone in order to have unlimited text messaging, unlimited talk, & picture messaging. I checked their website & for the features she wanted & the price she was ...

Pros: Cheap and THAT IS ALL!!!!!!
Cons: IMPOSSIBLE 2get a human once you sign up.  Have fees for just about EVERYTHING.

Got this service for my extra laptop.  Didn't want another 2-year committment so I went with Cricket.  That is Cricket's hook (no committments) but you may want to rethink whether the lack of a contract is worth the hassle.  Cheap ...

Pros: My friend likes Cricket even with it's flaws, due to talk time v.s. cost.
Cons: Phones too expensive. I could not even get a dealer on the phone.

I appreciate the reviews of prepaid cell phones here. I read the good and the bad. Most of all I compare the advertised plans and phone features. I have a friend that uses a cricket and she likes it fine, except that she says it drops calls at times..or ...

Pros: Cheap service and No Contracts or credit checks!
Cons: Roaming a little hard to navigate

I have had Cricket service now for 4 years. I love it. No Contracts. Low pricing. UNLIMITED minutes! Fair customer service. I know many people have been complaining about the customer service her. And I too have had issues with ther service but ...

Pros: There is NO PROS.
Cons: Do Not use Cricket Service. It's like a cricket, small useless and annoying.

I have Cricket for 8 months. I brought it because it was unlimited calls and texting and low price. I guess it true, you get what you pay for.  I tried calling customer service but not many can understand or speak English.I tried going ...

Pros: Cost of plan versus other providers.
Cons: Absent minded, disjointed, futile, inept customer service.

I purchased a Cricket Wireless plan on July 31st, 2009.  I previously had been with Virgin mobile and wanted a cheaper plan without hidden fees (ex: Virgin Mobile charges an unadvertised $0.10/day or roughly $3 a month indefinitely after accessing ...