General Reviews of Qwest Customer Service

Pros: They answer the phone usually.
Cons: Timelines, sense of urgency, professionalism

Monday afternoon at my house, my mother-in-law picked up the phone to make a call. There was no dial tone. She told me this, and I went to the computer to check the VDSL, which was working fine. We checked a few other lines, to no avail. Next, I ...

Pros: None at this point
Cons: They Don't Listen

I am so unhappy with this company. I have to write an epinion just so someone else does not have to go through what I am going through. First I would like to say we have been going through this company since it took over AT&T. They have been ...

Pros: There is no positive statement I can offer about Qwest.
Cons: Poor DSL service, unfair and deceitful policies, bills rife with errors.  Horrible experience.

We have had a terrible experience with Qwest's customer service.We initially signed up for Qwest with a two-year DSL committment and a one-year wireless committment.  From the outset, the DSL service was intermittent and ...

Pros: None, was better not being a customer/client.
Cons: Prepare to be spammed and recieve tons of junk mail.

I am under a Qwest Advertisement Siege. I am a small business owner in Washington and use Qwest for a general office phone number with cell package. I have no ambitions of growing my business as it is the perfect size and setup for me and my service ...

Pros: They provide a return authorization with the modem.
Cons: Poor service, no support.

I am employed in IT/IS and have computing and networking skills that far exceed the average consumer.  This is not a rant from an uniformed user frustrated by their own incompetence.  I tried to switch from Comcast to Qwest for telephone and ...

Pros: really nice when you sign up for service
Cons: customer service, fees, prices. service provided.

I have made the worst decision of my life to switch to Qwest from Comcast phone service. I received my first bill from Qwest today it was outrageous. they charge me an installation fees which I had confirm with them twice one time with the sales rep over ...

Pros: None
Cons: Unfair.

Quest sold me a new cell phone, and by the time they delivered it they were giving the phone away for free. They refused to honor the new pricing, in effect at the time of my phone activation, despite the opinion of the Attorney Generals office that they should. I have been advised by the Attorney Generals office to take them to small claims court to recover the $100.

Robbing a customer has got to be the worst customer service imaginable.