General Reviews of Sprint Customer Service

26 consumer reviews
Average Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • How to upgrade phone with Sprint rebate without getting more expensive plan

    Apr 1, 2007 by
    Rated a Very Helpful Review
    Pros: Sprint customer can upgrade to a new phone
    Cons: Sprint places many roadblocks in front of customers

    Summary: This FAQ will explain how to upgrade your Sprint phone using a $75 or $150 rebate without raising your monthly plan to the $39/month basic requirement. >>I recently tried to upgrade my Sprint phone using my $150 rebate. When I went to a Sprint ... read more


    Dec 30, 2013 by
    Not yet rated.

    Summary: I have had service aith Sprint 7 years and I REGRET re-signing up every time! No real coverage anywhere I go or even at home in my house. I pay for 5 phone lines every month. I wanted to change my number and sign the old number over to another phone ... read more

  • fraudulent practices

    Aug 26, 2013 by
    Rated a Helpful Review
    Pros: no pros, sorry
    Cons: stay away from this store

    Summary: I purchased a LG Bluetooth device along with my current phone from the sprint location at pentagon row in Alexandria VA. I have been a loyal sprint customer to sprint close to 9 years. Upon purchase i was informed that the Bluetooth device came with a ... read more

  • Skip Sprint

    Aug 20, 2013 by
    Rated a Helpful Review
    Pros: Good discounts/price through many companies discount programs
    Cons: Reliability
    Customer Service

    Summary: I was a Sprint customer for almost 20 years. About a year ago I switch from the android platform of phones with which I had never had an issue [also had a couple blackberries with no issues] to the iPhone 5. From day 1 I experienced dropped/failed/poor ... read more

  • Amazingly Bad Service

    Mar 27, 2013 by
    Rated a Helpful Review
    Pros: Nothing
    Cons: Long phone waits, innaccuarate information and they don't listen to what you say.

    Summary: I recently made a change and put one of two lines that I had on seasonal standby.  The wrong line was put on standby and I woke up to a phone that did not work.  When I called customer service they stated that the correct line was on standby ... read more

  • Sprint does it again..and now I am motivated to write my first review ever.

    Sep 14, 2012 by
    Rated a Helpful Review
    Pros: Slightly cheaper...but it is a 3G plan for my 4S phone.  (Buyer beware.)
    Cons: Endless. Phone Service. Customer service that offers circular, nice-people, no-problems-solved conversations.

    Summary: Well, I should have listened.  I heard from others (through readings and conversations) that Sprint offered poor customer service AND poor phone service, all in one neat little package.  So, how could I resist when they were going to be saving ... read more

  • Worst Customer Service I have ever experienced

    Aug 24, 2012 by
    Rated a Helpful Review
    Pros: None whatsoever.
    Cons: Too many to describe in 15 words or less

    Summary: Please note that this is my first time writing a review of anything online. I found the Customer Service at Sprint to be so bad that I had to warn fellow/future customers. I recently switched to Sprint from Verizon because the plan and services ... read more

  • Very Poor Customer Service

    Feb 1, 2009 by
    Rated a Helpful Review
    Pros: It's nation-wide and works somewhat in a rural area.
    Cons: Poor billing and customer service

    Summary: I've had plans with Sprint, Verizon, and Centennial Wireless, so I have the ability to compare plans and service.  I live in a rural area in the Midwest, and Sprint's reception was poor compared to Verizon and Centennial, but better than ... read more

  • Great signal - horrible customer service and questionable billing

    Jan 3, 2009 by
    Rated a Helpful Review
    Pros: great signal
    Cons: Questionable billing, poor customer service.

    Summary: I was in love with Sprint for years.  The signal was always great.  Three years ago I added my wife to my plan and my love for Sprint disappeared.  Every time I changed my plan - to add minutes, texting, etc - Sprint made a billing ... read more

  • How Sprint treats a customer

    Mar 28, 2008 by
    Rated a Helpful Review
    Cons: Maybe Sprint will stay in business forever

    Summary: Latest Sprint problem-I got a 5% discount for Mobile to Mobile usage, but found out (only recently, when I wanted to switch to another company, AT&T, that I had my contract extended another 2 years to get the discount. I have never received, until this ... read more

  • Sprint Customer Service SUCKS

    Mar 7, 2008 by
    Rated a Helpful Review
    Pros: nothing at all,
    Cons: Nasty, rude, stealing, lying, and outsourcing.

    Summary: They illegally renewed my contract without my permission. I am always missing half of my bill. They refuse to undo my illegally renewed contract because I did not catch it on time. How am I supposed to catch their staff running a new contract when they ... read more

  • Lawyers, used car salesmen, & Sprint

    Dec 5, 2007 by
    Rated a Very Helpful Review
    Pros: The phone worked in 90% of the city.
    Cons: See above.

    Summary: I'm pretty careful dealing with all of the above. But, I wasn't careful enough with Sprint. We had one of their phones for 3 years. Price was cheap and service acceptable. Everything was fine till I increased our minutes and bought a second phone. My ... read more

  • Great Company With Good Service

    Dec 2, 2007 by
    Rated a Helpful Review
    Pros: Good service. Good reception.
    Cons: None.

    Summary: A year ago we switched to Sprint from another provider. We have had problems in the past with the other providerís customer service and cell phone reception. I have spoken personally with someone from customer service from Sprint several times. The ... read more

  • Baffling

    Jan 11, 2007 by
    Rated a Helpful Review
    Pros: Good value for the money, great coverage.
    Cons: Horrifically inconsistent customer service, multiple calls required to resolve simple issues.

    Summary: I've found Sprint customer service reps to generally be polite, but not terribly helpful. I've made three plan changes in three months (adding and dropping lines from my family plan), and in each case, I've ended up getting billed double what I should ... read more

  • Sprint PCS Taking advantage of the elderly

    Dec 27, 2006 by
    Rated a Very Helpful Review
    Pros: the phone was red
    Cons: Cell service is bad, and customer service is worse.

    Summary: My 75-year-old mother walked into a Radio Shack to get a new phone and had her old phone with her that she had purchased 10 years earlier. Her old phone was a Verizon phone and it was a $12.00 a month plan. Instead of telling her that she could go to ... read more

  • Poor Customer Service:

    Nov 7, 2006 by
    Rated a Helpful Review
    Pros: - Flexible Plans
    Cons: - Poor Coverage / call reliability - Very Poor Customer Service

    Summary: I have been a Sprint Customer for about 3 years now and and just now thinking about switching my service. While initially, the service worked well as they did not have too many options to offer. With all the new services their phone models have still not ... read more

  • Acceptable Phone; Horrible Customer Service

    Oct 18, 2006 by
    Rated a Very Helpful Review
    Pros: I presumably still have a reasonably-priced minutes plan
    Cons: Phone reps incompetent-- 4 days of store visits, calls, and aggrevation to fix THEIR mistake...

    Summary: Long time sprint wireless customer here-- while I've been generally satisfied with my wireless phone, reception and plan, spending a large part of the past weekend dealing with the incompetence of their customer "service" staff has made me question my ... read more

  • Express Customer Reviews

  • Worst Service Ever

    May 12, 2013 by
    Not rated yet
    Pros: Low cost plans
    Cons: Crappy devices, service, and plans

    Summary: Sprint suck because there service doesnt know anything about their plans, devices, and have no common sence when it came to customer ... read more

  • TERRIBLE service!!!

    Nov 17, 2012 by
    Not rated yet
    Pros: there were NO pro's to any of my experience!
    Cons: didn't have service  and was charged $325 for NOTHING!  I was promised EXCELLENT service...HA!

    Summary: I regret switching to your service for 6 days!  Your customer service is the worst ever.  The service we had for those 6 days was TERRIBLE! I started complaining on day 1 of service and was lied to numerous times and told that i would be ... read more

  • Low standards

    Nov 26, 2010 by
    Not rated yet
    Pros: cheap plan.
    Cons: treacherous customer service,  Thieves!

    Summary: My theory is Sprint is outsourcing prison facilities to do their customer service. This is purely based on the sociolinguistic aspect of the customer service employee. So if you happen to call, and you want the best service, I would ask for the warden ... read more

Showing 1-20 of 26 reviews
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