General Reviews of T-Mobile Customer Service

Pros: A CALL to T-Mobiles customer service can fix your problem fast!
Cons: People working at the stores can give false information

I have dealt with T-Mobile's customer service for two separate reasons and that is how I have learned that if you want satisfaction, get right on the phone! OUR PLAN AND THIS WINTER'S ISSUE We had (until recently, more on that ...

Pros: Friendly service, knowledge is also very good
Cons: None in my interactions

My review regarding the customer service skills of the people at T-Mobile is going to focus on my own particular experience. I have signed up for the one year, one thousand minute plan with T-Mobile which cost me one hundred dollars for the year because ...

Pros: Hmmm... can't thing of a single one
Cons: Cancelling your account is darn near impossible.

Our saga with T-Mobile Customer Service all started with a Motorola Razr. My husband decided that he needed a new phone, and after our past experiences with Sprint and Cingular, he ...

Pros: Looked like we were going to save money
Cons: Didn't get any help with our problem. Cost us more money.

T-Mobile home line July 13, 2008. We went to Harrisburg Mall to get a new cell phone service. I found that T-Mobile sold a cheaper service with a little less minutes than our exsisting Verizon cell phone. We hardly use all these minutes and my ...

Pros: Mostly nice customer service reps
Moderately reasonable prices plan
Cons: Too many to mention

So, after awhile without having one, I finally decide to break and get a cell phone for my wife and I. Part of my decision to finally go back to cell phone use was getting a "no denial" letter in the mail from TMobile, offering me a deal that "I could ...

Pros: Friendly, caring, empathetic, act like they want to talk to you
Cons: Cannot talk to human if system says bill is past due

So I am from Maine and I had cell phone service through a company whose name shall remain...US Cellular. I was getting fed up with them. Their customer service was absolute crap! If you went into the store for service you would wait for 20 minutes just ...

Pros: Coverage in major cities, pricing on NEW plans
Cons: Poor customer service, deceptive advertising, and a lack of loyalty to long-time customers

As a long-time user of T-Mobile, I have been generally satisfied with the pricing and phone signal in my area (Radcliff/Louisville, KY). However, when I recently extended my contract for another year of service, I ended up being exposed to the worst ...

Pros: Liked how T-Mobile Sidekick looked
Cons: Inconsistent phone service; extremely incompetent customer service reps; customer loyalty low priority

I had called customer service to port out my number to a different service since my contract was up. Too many of my phone calls were either dropped or did not go through consistently. My husband shared the same service but his contract would not expire ...

Pros: Friendly
Cons: Long hold time, tech suppor doesn't speak English

I've had T-mobile since 2002. That means I've had them for 5 years. Let me say that it is JUST because they have the most minutes for the least money and for no other reason. A big part of the customer service sucks. I have the MDA, which is a ...

Pros: Ability making changes to plan, or any type of service, over the phone.
Cons: T-Mobile was not helpful when they found that they were losing my business.

I have been a customer of T-Mobile for 3 years, I have never been late on a payment, and had good service until May of 2006, when I started servicing some customers in Milton, Santa Rosa County, Fl. I have not been able to make or receive calls when I am ...

Pros: Plans are a bit less than the competitors.
Cons: Bad customer service, limited coverage area.

I have been with T-Mobile since 2005. They have never exceeded my expectations, just barely met them. I chose them because, at the time, I could not find any other provider who offered the same pricing on international text messaging. I was stuck with ...

Pros: Reasonable minutes for inexpensive plan, acceptable coverage
Cons: TERRIBLE service at times, cheap phones, no loyalty benefits

T-Mobile supposedly had "good customer service".  Given my experience, I don't know how they earned that reputation.I suppose it's because as long as you have a problem the support agents are able and willing to help you with, they do it in ...

Pros: I don't know if any of them matter anymore to be honest
Cons: Terrible customer service, contract problems and more!

Talk about treating a loyal customer in a horrible way. I won't go into all of the terrible details here but I can tell you that the customer service I received from TMobile really upset me. Be careful, it seems that the $200 early termination fee they ...

Pros: None
Cons: dishonest, unfair, liars, rip-off artists

In December of last year, we added more minutes to our T-mobile plan. We were going over and required more. A few months later, we started having overages again. When we reviewed our bill, we realized that mobile-to-mobile had been removed from our plan. ...

Pros: Decent reception, a good phone, and reasonable prices.
Cons: Poorly trained and/or dishonest sales staff and lousy service after the sale.

I've been a T-Mobile customer for just 4 months now and already I am ready to switch to another provider. From inaccurate claims about the service I could expect, to promises of refunded charges, to poor handling of rebates, T-Mobile has dropped the ball ...