General Reviews of US Cellular Customer Service

Pros: Trial period to see how good the service is before committing to a contract.
Cons: None really.

Our company switched from T-Mobile to U.S. Cellular two years ago. Since then, the number of complaints has dropped from several dozen to ZERO. U.S. Cellular provides us with a very reliable service and has an excellent customer service department. ...

Pros: Customer service, good local coverage
Cons: Disconnect between corporate office and in-store associates regarding policies

My family has been US Cellular customers for 10 years, and have never really had a problem with it. A few weeks ago, my phone started to malfunction and I took it to the store to see if they could help. The associate told me that I would have to take ...

Pros: Nice local coverage at fair prices for standard phones
Cons: Service issues; locking into contracts, small coverage area, lots of drops on blackberry 8703.

Since I got my Blackberry 8703 in Nov 2007, I have been plagued with drops. It seemed that my office location was an intermittent dead zone. I worked with the tech support people to align the phone with the nearest tower without result.Nothing ...

Pros: Reasonable plans and early start for "Nights & Weekends" minutes.
Cons: EasyEdge Data Service is not WAP enabled and some internet content is restricted.

I have been a U.S. Cellular customer for at least 4 years, and although I have had some issues with dropped calls and poor reception, I recently (11/06) signed up for another two year contract with them. I like the fact that I can call other U.S. ...

Pros: great service, great quality, great plans
Cons: hard to understand, hate customer service

I have a US Cellular contract with my parents. 3 of us are on the plan, and we share 1000 minutes a month with free nights and weekends, 45 minutes roaming a month and I get 250 text messages. Im not sure the final cost on how much the whole plan is but ...

Pros: Great prices, comparable service
Cons: no grace period, crappy phones

I went to US Cellular from Cingular about 9 months ago. They had much cheaper prices than Cingular and the customer service was much less aggravating. I was so glad to leave Cingular because I had nothing but problems with them. About 3 months later ...

Pros: Good reception, virtually no dropped calls, extensive nationwide coverage.
Cons: Horrific experience with customer service department.

I have been a customer of U.S. Cellular going on 3 years now. Although I experienced a few problems during my first 2 year contract, renewed regardless as the good outweighed the bad. However, am currently considering terminating remainder of contract ...

Pros: Good signal coverage
Cons: Can't authorize purchases for family members, Dissimilar insurance replacement phones

I've been a US Cellular customer for 12 years. Over those 12 years I've had a few issues with customer service but in the past we've always been able to work things out, but I’ve had it. This time it all started with my husband's phone. My ...

Pros: I have nothing good to say about this company or their service.
Cons: Poor inefficient, incompetent customer service. Restrictive cancellation policies.

I have a US Cellular phone plan through my work and wanted to cancel the plan. I contacted US Cellular and was told that I couldn't cancel the plan, even though my name is on it and I pay the bill directly, since the original plan was made with my ...

Pros: free incoming calls
Cons: service area sucks, so you can't receive the free incoming calls.

This is the 2nd time in the past couple of years that I tried US Cellular. I had them for years and then started having problems with not getting calls, voicemails, etc. I switched to Cingular and had them for 2 years, but they are very expensive, so I ...