General Reviews of US Cellular Customer Service

16 ratings (16 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Great local coverage; adequate customer service update March 2009

    Mar 21, 2006 by
    Rated a Very Helpful Review
    Pros: Nice local coverage at fair prices for standard phones
    Cons: Service issues; locking into contracts, small coverage area, lots of drops on blackberry 8703.

    Summary: Since I got my Blackberry 8703 in Nov 2007, I have been plagued with drops. It seemed that my office location was an intermittent dead zone. I worked with the tech support people to align the phone with the nearest tower without result.Nothing ... read more

  • US CELLULAR'S REAL NAME!!!

    Jan 2, 2014 by
    Not yet rated.
    Pros: No One I Know Likes Them Either!
    Cons: The Fact They Are Still In Business!

    Summary: (U)NDENIABLY (S)HABBY (C)ELL PHONE PROVIDERI moved to this area 2 years ago, and had no other choice in a service provider. Although I have not been happy with this company since day one, now they have managed to make me angry, which is ... read more

  • us cellular

    Jun 17, 2011 by
    Not yet rated.
    Pros: none
    Cons: bad customer service, outrageous fees, ureliable service, dropped calls

    Summary: I brought the family plan and signed a 2 year contract. Was told free incoming calls and free mobile to mobile was included in the plan. We got 5 lines in the family plan for $120 a month. We had no problem till recently when i recieved a $600 dollar ... read more

  • Loyal Customer Looking to Move On

    Aug 1, 2008 by
    Rated a Very Helpful Review
    Pros: Good signal coverage
    Cons: Can't authorize purchases for family members, Dissimilar insurance replacement phones

    Summary: I've been a US Cellular customer for 12 years. Over those 12 years I've had a few issues with customer service but in the past we've always been able to work things out, but I’ve had it. This time it all started with my husband's phone. My ... read more

  • Good Customer Service from Corporate

    Jun 25, 2008 by
    Rated a Helpful Review
    Pros: Customer service, good local coverage
    Cons: Disconnect between corporate office and in-store associates regarding policies

    Summary: My family has been US Cellular customers for 10 years, and have never really had a problem with it. A few weeks ago, my phone started to malfunction and I took it to the store to see if they could help. The associate told me that I would have to take ... read more

  • Why Can't All Businesses Be Like This?

    Sep 20, 2007 by
    Rated a Very Helpful Review
    Pros: Trial period to see how good the service is before committing to a contract.
    Cons: None really.

    Summary: Our company switched from T-Mobile to U.S. Cellular two years ago. Since then, the number of complaints has dropped from several dozen to ZERO. U.S. Cellular provides us with a very reliable service and has an excellent customer service department. ... read more

  • POOR CELL PHONE SERVICE

    Sep 7, 2007 by
    Rated a Helpful Review
    Pros: free incoming calls
    Cons: service area sucks, so you can't receive the free incoming calls.

    Summary: This is the 2nd time in the past couple of years that I tried US Cellular. I had them for years and then started having problems with not getting calls, voicemails, etc. I switched to Cingular and had them for 2 years, but they are very expensive, so I ... read more

  • It's alright, not the best, not the worst

    Mar 20, 2007 by
    Rated a Helpful Review
    Pros: great service, great quality, great plans
    Cons: hard to understand, hate customer service

    Summary: I have a US Cellular contract with my parents. 3 of us are on the plan, and we share 1000 minutes a month with free nights and weekends, 45 minutes roaming a month and I get 250 text messages. Im not sure the final cost on how much the whole plan is but ... read more

  • What customer service?

    Jan 25, 2007 by
    Rated a Very Helpful Review
    Pros: Good reception, virtually no dropped calls, extensive nationwide coverage.
    Cons: Horrific experience with customer service department.

    Summary: I have been a customer of U.S. Cellular going on 3 years now. Although I experienced a few problems during my first 2 year contract, renewed regardless as the good outweighed the bad. However, am currently considering terminating remainder of contract ... read more

  • DIFFICULT TO CANCEL PLAN, POOR CUSTOMER SERVICE

    Jan 11, 2007 by
    Rated a Helpful Review
    Pros: I have nothing good to say about this company or their service.
    Cons: Poor inefficient, incompetent customer service. Restrictive cancellation policies.

    Summary: I have a US Cellular phone plan through my work and wanted to cancel the plan. I contacted US Cellular and was told that I couldn't cancel the plan, even though my name is on it and I pay the bill directly, since the original plan was made with my ... read more

  • US Cellular's General Service & EasyEdge Wireless Service

    Jan 1, 2007 by
    Rated a Very Helpful Review
    Pros: Reasonable plans and early start for "Nights & Weekends" minutes.
    Cons: EasyEdge Data Service is not WAP enabled and some internet content is restricted.

    Summary: I have been a U.S. Cellular customer for at least 4 years, and although I have had some issues with dropped calls and poor reception, I recently (11/06) signed up for another two year contract with them. I like the fact that I can call other U.S. ... read more

  • US Cellular

    Dec 6, 2006 by
    Rated a Helpful Review
    Pros: Great prices, comparable service
    Cons: no grace period, crappy phones

    Summary: I went to US Cellular from Cingular about 9 months ago. They had much cheaper prices than Cingular and the customer service was much less aggravating. I was so glad to leave Cingular because I had nothing but problems with them. About 3 months later ... read more

  • Express Customer Reviews

  • Poor Customer Service

    Sep 6, 2013 by
    Rated Show
    Pros: The product itself was good.
    Cons: U.S. Cellular needs to evaluate and fix their customer service focus.

    Summary: I have not used U.S. Cellular, but this week, I watched my Niece give up on this company in frustration. She has a pre-paid plan and tried to add minutes throughout the week, staying on hold for an hour at a time without service. She tried to go online, ... read more

  • Regional carrier - don't move

    Jan 7, 2013 by
    Rated Show
    Pros: None anymore
    Cons: Too small coverage area.

    Summary: Ok company until your out of their coverage area and your phone quits working. They have no way to get you a new phone and program it. I'd go with a national carrier just in case your left stuck. You can always try to cancel your line since it doesn't ... read more

  • U S Cellular discontinued my plan

    May 24, 2012 by
    Rated Show
    Pros: Good  signal and coverage any where I went.
    Cons:  They discontinued my plan and charged me an early termination fee.

    Summary: After more than ten years with U S Cellular they informed me that they were discontinuing my plan. My plan fit my budget and gave me everything I needed. I could only make calls from my home area without getting roaming charges. The problem was many ... read more

  • Better than AT&T

    Sep 6, 2010 by
    Rated Show
    Pros: Excellent customer service
    Cons: None

    Summary: Have used US Cellular for 6yrs. same person in customer service can be reached every time if it is needed, can't say this for AT&T.  US Cellular worked when my old AT&T couldn't get a signal. Used minute’s notification, so you ... read more

Showing 1-16 of 16 reviews
 


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