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Quit working in the first couple weeks
by riceeeb ,Feb 03 '09
Pros: hard to tell since it quit working so soon Cons: not reliable no support
Worked good for the first week before the screen went blank. I then spent 3 hours on the phone with technical support trying to diagnose the problem. Finally they determined the formatter was bad and we were instructed to take it to the local authorized repair shop.
Three weeks later we’re still waiting for the part. So I spent another hour on the phone with HP customer support who just wants to blame the repair shop. This shop is also recommended by the University and I have used them before with no problems.
So after three weeks without a printer and an hour on the phone I agreed to accept a refurbished replacement but ask for a 1 year warranty on the replacement printer. If the refurbished is just as good shouldn’t they stand behind it as well? HP said no go and wanted me to pay to ship the refurbished printer.
So if you want a printer that doesn’t work and like to spend hours on the phone with tech and customer support, buy this printer.
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