HughesNet

15 ratings (15 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Slowest High Speed Internet Ive Ever Seen

    Jul 31, 2012 by
    Rated a Very Helpful Review
    Pros: Better than Dialup
    Cons: Slow speeds
    Unreliable
    Expensive
    Lacking customer service 

    Summary: In my lifetime I’ve dealt with dial up, AT&T DSL, and now HughesNet. Where I am now living it isn’t possible to get DSL so it’s either dial up or satellite internet. HughesNet is what we resorted to over 2 years ago. Although ... read more

  • Dial-up speed at broadband prices

    Mar 30, 2013 by
    Not yet rated.
    Pros: Simple to set up and use.  The hardware has been reliable.
    Cons: Broadband prices, dial-up speed.

    Summary: HughesNet advertises "high speed internet", but that is just plain untrue.  A big part of the problem is the limits of the technology.  The service uses satellite communicaitons, so there is a limited bandwidth each satellite can ... read more

  • Only good when there is absolutely no other option

    Jan 12, 2012 by
    Rated a Very Helpful Review
    Pros: Available in the most remote parts of the earth.
    Cons: Slower than driving to civilization for a decent connection, very expensive.

    Summary: Satellite internet sucks.  It's really not Hughesnet's fault, it's the reality of the situation.  When the first and second hop of your internet connection spans about 46,000 miles, things are going to be slow.But there are two things ... read more

  • Do NOT Purchase - Poor Internet Service - Poor Customer Support

    Jul 2, 2010 by
    Not yet rated.
    Pros: Service where there is no options for service.
    Cons: - Unreliable Service
    - Poor Customer Service, Billing Support, Technical Support, Service

    Summary: I signed up for Hughesnet at a rural home, since dialup was the only option at the time. You are locked into a 2 year contract, and must pay installation, activation and equipment charges that are well over $500.00, plus monthly service charges.  ... read more

  • Like Flushing Money Down the Toilet

    Nov 27, 2009 by
    Not yet rated.
    Pros: I'm glad it's GONE!
    Cons: 200MB Threshold, Price, 200MB Threshold, Speed, Threshold, Outsourced Tech Support, THRESHOLD, THRESHOLD, THRESHOLD!!!

    Summary: We moved from the city limits to about 10 miles out, and have no high speed Internet options except satellite.  There were a couple of satellite options to choose from, and the Hughesnet representative on the phone told me how they were so much ... read more

  • Hughesnet is a Nightmare

    Nov 12, 2009 by
    Not yet rated.
    Pros: none
    Cons: Everything

    Summary: Hughesnet does not even know the meaning of customer service.....wait I just figured it out!!!there must not be any direct translation to Indian. Hughesnet so called customer service would put me on hold for long periods of time merely to ... read more

  • "How Cool Is That?".....Not Very!

    Jan 10, 2009 by
    Rated a Very Helpful Review
    Pros: Fairly reliable. I don't lose my connection when it rains or the wind is blowing.
    Cons: Slow as Christmas. When my contract expires, so will my service.

    Summary: I know we've all seen the Hughes Net commercials with that annoying woman on them who dresses like she can't figure out that she's a 40 and never had the figure for the stuff she wears anyway. By the way, what's wrong with her mouth???? But anyway, I ... read more

  • Service? What service!

    Dec 23, 2008 by
    Not yet rated.
    Pros: Sometimes it's fast. 
    Cons: No customer service.  No customer service. No customer service.

    Summary: I have been a customer for over five years; but this was the last straw.  I used to live in a VERY remote part of Idaho that did not have city water, telephone lines and barely had electrical.  So Hughes Net was our only option for internet ... read more

  • Express Customer Reviews

  • A dishonest company

    Jun 29, 2012 by
    Not rated yet
    Pros: Very nice call center staff from India but they can only say sorry
    Cons: Dishonest, terrible service, cheats, and criminals 

    Summary: After 14 months of awful service and over 20 calls to the friendly but hopeless Indian call centering canceled my service. They charged me the last month and then charged a huge cancellation fee this is after 14 months of not even being able to email. ... read more

  • What a Joke

    Mar 24, 2011 by
    Not rated yet
    Pros: The connection worked only on immacculately clear days. 
    Cons: forced to perform de-install of equipment upon cancelling "free-trial period"  or else you incur fees.

    Summary: Do not deal with this company.  They have more caveats in their terms than a lawyer. They claim "free trial period for 30 days"  but they forget to mention that if you cancel the service, you are required to send back the equipment ... read more

  • Hughes Net BLOWS!!!!! Total Scam

    Sep 26, 2010 by
    Not rated yet
    Pros: none
    Cons: terrible service
    slower than dial up
    agreement scams
    terrible customer service

    Summary: They get you into a 24month contract with charges if you cancel.  READ EVERY BIT OF THE TERMS!  The worst actual internet service I've ever used.  Slower than dial up.  Limits to your usage.  Terrible customer service.  We ... read more

  • Major Rip Off

    Apr 23, 2010 by
    Not rated yet
    Pros: It NEVER Works. You want a BAD EXPERIENCE, GET HUGHES NET
    Cons: It didn't free up any of my time. Just wasted it.

    Summary: It cost us almost $600. to buy the system to save a couple of bucks in the long run. And I have an clear open an view to the south. No obstructions. It still never works. Three trips by the tech. Replaced the modem twice. Still a major rip off. I got ... read more

  • HUGHESNET---NOT!!!

    Oct 16, 2009 by
    Not rated yet
    Pros: NONE....ABSOLUTELY...NONE!!!
    Cons: EVERY PART OF THEIR SERVICE IS INADEQUATE!!!

    Summary: ABSOLUTELY THE WORST TECHNICAL SUPPORT ON THIS PLANET...IMPOSSIBLE TO UNDERSTAND THE TECHS....THEY REALLY DO NOT KNOW KNOW WHAT THEY ARE DOING....SPENT 3 (YES 3) HOURS ON THE PHONE WITH THEM THIS AFTERNOON....WHAT AN INCREDIBLY F R U S T R A T I N ... read more

  • Hughesnet is mediocre at best

    Jun 17, 2009 by
    Not rated yet
    Pros: It works better than dial-up most of the time.
    Cons: The service is terrible.

    Summary: I picked HughesNet from a very limited set of options, living away from DSL and cable. I wish I had not now. There is a huge penalty, as in $700, if you leave them before your 2 year contract is up. Their tech support is located in ... read more

  • HughesNet Satellite, Horrible option for high speed internet!

    Feb 10, 2009 by
    Not rated yet
    Pros: None
    Cons: Bad customer service, high prices,poor quality

    Summary: I sincerely apologize for the previous review. I have since canceled after discovering for myself what unscrupulous tactics they have. They are very misleading, overcharge, limit your usage(and I don't mean downloading, I mean to a crawl slower than dial ... read more

Showing 1-15 of 15 reviews
 


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