Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 31, 2012
Pros: Better than Dialup
Cons: Slow speeds
Unreliable
Expensive
Lacking customer service
Summary: In my lifetime I’ve dealt with dial up, AT&T DSL, and now HughesNet. Where I am now living it isn’t possible to get DSL so it’s either dial up or satellite internet. HughesNet is what we resorted to over 2 years ago. Although ... read more
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Not Yet Rated by the Epinions community
Mar 30, 2013
Pros: Simple to set up and use. The hardware has been reliable.
Cons: Broadband prices, dial-up speed.
Summary: HughesNet advertises "high speed internet", but that is just plain untrue. A big part of the problem is the limits of the technology. The service uses satellite communicaitons, so there is a limited bandwidth each satellite can ... read more
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Rated a Helpful Review by the Epinions community
Jan 12, 2012
Pros: Available in the most remote parts of the earth.
Cons: Slower than driving to civilization for a decent connection, very expensive.
Summary: Satellite internet sucks. It's really not Hughesnet's fault, it's the reality of the situation. When the first and second hop of your internet connection spans about 46,000 miles, things are going to be slow.But there are two things ... read more
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Not Yet Rated by the Epinions community
Jul 2, 2010
Pros: Service where there is no options for service.
Cons: - Unreliable Service
- Poor Customer Service, Billing Support, Technical Support, Service
Summary: I signed up for Hughesnet at a rural home, since dialup was the only option at the time. You are locked into a 2 year contract, and must pay installation, activation and equipment charges that are well over $500.00, plus monthly service charges. ... read more
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Not Yet Rated by the Epinions community
Nov 27, 2009
Pros: I'm glad it's GONE!
Cons: 200MB Threshold, Price, 200MB Threshold, Speed, Threshold, Outsourced Tech Support, THRESHOLD, THRESHOLD, THRESHOLD!!!
Summary: We moved from the city limits to about 10 miles out, and have no high speed Internet options except satellite. There were a couple of satellite options to choose from, and the Hughesnet representative on the phone told me how they were so much ... read more
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Not Yet Rated by the Epinions community
Nov 12, 2009
Pros: none
Cons: Everything
Summary: Hughesnet does not even know the meaning of customer service.....wait I just figured it out!!!there must not be any direct translation to Indian. Hughesnet so called customer service would put me on hold for long periods of time merely to ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 10, 2009
Pros: Fairly reliable. I don't lose my connection when it rains or the wind is blowing.
Cons: Slow as Christmas. When my contract expires, so will my service.
Summary: I know we've all seen the Hughes Net commercials with that annoying woman on them who dresses like she can't figure out that she's a 40 and never had the figure for the stuff she wears anyway. By the way, what's wrong with her mouth???? But anyway, I ... read more
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Not Yet Rated by the Epinions community
Dec 23, 2008
Pros: Sometimes it's fast.
Cons: No customer service. No customer service. No customer service.
Summary: I have been a customer for over five years; but this was the last straw. I used to live in a VERY remote part of Idaho that did not have city water, telephone lines and barely had electrical. So Hughes Net was our only option for internet ... read more
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- Express Reviews
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Not rated yet by the Epinions community Jun 29, 2012
Pros: Very nice call center staff from India but they can only say sorry
Cons: Dishonest, terrible service, cheats, and criminals
Summary: After 14 months of awful service and over 20 calls to the friendly but hopeless Indian call centering canceled my service. They charged me the last month and then charged a huge cancellation fee this is after 14 months of not even being able to email.
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Not rated yet by the Epinions community Mar 24, 2011
Pros: The connection worked only on immacculately clear days.
Cons: forced to perform de-install of equipment upon cancelling "free-trial period" or else you incur fees.
Summary: Do not deal with this company. They have more caveats in their terms than a lawyer. They claim "free trial period for 30 days" but they forget to mention that if you cancel the service, you are required to send back the equipment
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Not rated yet by the Epinions community Sep 26, 2010
Pros: none
Cons: terrible service
slower than dial up
agreement scams
terrible customer service
Summary: They get you into a 24month contract with charges if you cancel. READ EVERY BIT OF THE TERMS! The worst actual internet service I've ever used. Slower than dial up. Limits to your usage. Terrible customer service. We
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Not rated yet by the Epinions community Apr 23, 2010
Pros: It NEVER Works. You want a BAD EXPERIENCE, GET HUGHES NET
Cons: It didn't free up any of my time. Just wasted it.
Summary: It cost us almost $600. to buy the system to save a couple of bucks in the long run. And I have an clear open an view to the south. No obstructions. It still never works. Three trips by the tech. Replaced the modem twice. Still a major rip off. I got
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Not rated yet by the Epinions community Oct 16, 2009
Pros: NONE....ABSOLUTELY...NONE!!!
Cons: EVERY PART OF THEIR SERVICE IS INADEQUATE!!!
Summary: ABSOLUTELY THE WORST TECHNICAL SUPPORT ON THIS PLANET...IMPOSSIBLE TO UNDERSTAND THE TECHS....THEY REALLY DO NOT KNOW KNOW WHAT THEY ARE DOING....SPENT 3 (YES 3) HOURS ON THE PHONE WITH THEM THIS AFTERNOON....WHAT AN INCREDIBLY F R U S T R A T I N
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Not rated yet by the Epinions community Jun 17, 2009
Pros: It works better than dial-up most of the time.
Cons: The service is terrible.
Summary: I picked HughesNet from a very limited set of options, living away from DSL and cable. I wish I had not now. There is a huge penalty, as in $700, if you leave them before your 2 year contract is up. Their tech support is located in
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Not rated yet by the Epinions community Feb 10, 2009
Pros: None
Cons: Bad customer service, high prices,poor quality
Summary: I sincerely apologize for the previous review. I have since canceled after discovering for myself what unscrupulous tactics they have. They are very misleading, overcharge, limit your usage(and I don't mean downloading, I mean to a crawl slower than dial
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