JP Morgan Chase Bank

108 ratings (99 Epinions reviews)
Epinions Product Rating: Disappointing
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  • JP Morgan Chase has Its Problems, But also has Much to Offer

    Jan 6, 2006 by Bryan_Carey is a Top Reviewer on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Lots of services
    Cons: Customer service needs to improve; Higher fees than most financial services

    Summary: Having lived a good number of years as an adult I have partaken in my share of financial institutions. I have used credit unions, savings & loans (remember those?), and traditional banks. I have used these different types of banking centers for different ... read more

  • Dishonest & horrible Chase customer service

    May 19, 2013 by
    Not yet rated.
    Pros: I can find Chase bank  location easily in my City.
    Cons: Horrible & dishonest customer service. I can't get through my qustions with them.

    Summary: I have paid Chase about $150 or more overdraft fee with in last two month just because Chase hold my money for unnecessary reason and therefore I get behind in my payments and pay Chase overdraft fee. I been with Chase for about three years. I have ... read more

  • Rude branch manager, no customer service!

    Nov 8, 2012 by
    Not yet rated.
    Pros: I keep my money there.
    Cons: They are rude and do not solve problems!

    Summary: I give this location no stars, the branch manager is rude and has no respect for clientele. I called to find out why my card was being declined. When I asked to speak to my banker I was told that she was not available and he had asked what he could help ... read more

  • Horrible! Boycott this bank

    May 29, 2012 by
    Not yet rated.
    Pros: NONE!
    Cons: Terrible customer service!  Boycott!

    Summary: My sister has been dead for 5 years and I live in her home. She had an equity loan with Chase. The title is in escrow to finalize full title transferred to my parents.   After Chase sends 3 letters here to this address which they know she's ... read more

  • Chase -- Is it really reliable?

    Nov 19, 2011 by
    Rated a Very Helpful Review
    Pros: They send you a bill every month.
    Cons: They do not live up to their website claims of helping homeowners.

    Summary: I have been with Chase for nearly 8.5 years and have never been late on my payment.  Every payment made on time with a couple extra dollars added in so that my payment was an even number. I felt proud of that ... read more

  • More fees

    Jul 26, 2011 by
    Not yet rated.
    Pros: There are wide range of services.
    Cons: Way too many fees.

    Summary: There are way too many fees in this bank. I think they now have more fees then they have services. I am so glad that I can finely close the account with this bank. The only reason that I used the bank is because it was so close to where I live and I was ... read more

  • Chase telephone bankers have ATT-IT-TUDE

    May 29, 2011 by
    Not yet rated.
    Pros: Chase has telephone bankers on call during Memorial Day weekend!
    Cons: Those bankers probably don't know what Memorial Day is...

    Summary: I recently lost my debit card and called to request a new one.  They happily said they'd send me a new one within 10 days; great!  The problem is, I am moving in three days.  So I asked if there was a way to have the card expedited to my ... read more

  • wow..i didn't realize Chase sucks so bad!

    May 3, 2011 by
    Not yet rated.
    Pros: none
    Cons: inadequate professional capacityinefficient, cliche customer service

    Summary: Soo.. I never really had any issues with banks before - WaMu was fine, but then Chase took over which was fine until now - and here's my story:One late night I went to one of their ATM's to make my regular deposit (same deposit I make twice a month - ... read more

  • Totally Incompetent Organization!!!

    Apr 30, 2011 by
    Not yet rated.
    Pros: None, nothing but problems.  If you like incompetence, you will LOVE this bank!!!
    Cons: Inaccurate computer data.
    Always assessing new fees.
    Customer Serviice hates to reverse bogus charges.

    Summary: I was very happy with WAMU, and when they were taken over by Chase Bank I hoped for the best.  Haven't gotten it.  Nothing but problems due to their incompetent computer systems, restrictive policies, and argumentative telephone Customer ... read more

  • I'd rather have a root canal than deal with Chase

    Apr 23, 2011 by
    Not yet rated.
    Pros: Many branches and ATMS, Some people who work there are helpful
    Cons: Frequent poor customer service, Under trained staff, Erroneously charge fees, Frequently try to up-sell

    Summary: I've had several accounts with Chase and they often find new ways to make dealing with them reach a new low.On two separate accounts Chase started changing me monthly fees when they weren't supposed to.The first time this happened the ... read more

  • Chased by Chase Bank Orders Earl Harris Get Down on the Ground Robbery Assault

    Feb 14, 2011 by
    Not yet rated.
    Pros: JPMorgan Chase Bank normal Bank for good BusinessGood place to work, Good Benefits
    Cons: Unprofessionalism, Desperate, JPMorgan Chase Bank(ABC) does not communicate issues in USA Arizona 

    Summary:    JPMorgan Chase Bank (ABC co.) Majda Jarovic General Manager in Prescott,Arizona; committed unlawful acts when instructed by (VP Northern AZ District Chase) Kathy M. Welsh to retrieve $4,000 from Earl Harris.     Kathy M. ... read more

  • Chase is the worst bank in the entire world

    May 27, 2010 by
    Not yet rated.
    Pros: None. 
    Cons: Terrible customer service.  Outsourcing customer service.  Incompetent computer system.

    Summary: I accidently deposited a check into my personal checking that was intended for my business checking account through my ATM.  I called the bank.  They said the mistake would get noticed and the check mailed back to me.  I waited one week. ... read more

  • Fast to take/use your money; not fast to fix THEIR wrongdoings

    Mar 19, 2010 by
    Not yet rated.
    Pros: Being a mortgagee qualifies you for free checking.
    Cons: Nonexistant customer service, and general unwillingess to investigate/fix their own errors.

    Summary: A year and a half ago, I bought my first home. (Yay!) My mortgage was brokered by a small firm and then sold to Chase. Things were going along fine for a couple months, and then I get notices in the mail stating that my building (I live on a high flood ... read more

  • Chase joins "Screw you good customer" bandwagon

    Mar 2, 2010 by
    Rated a Helpful Review
    Pros: Up to now, a generally friendly company
    Cons: Deceitful practices masking as "doing me a favor."  Stop LYING, Chase!

    Summary: Got a note in the mail the other day from Chase on my overdraft account.  Said "We don't think you've been using it enough, so we're lowering your credit limit.  Oh, if you go over your limit, we'll charge you more."  TOld them I have ... read more

  • Rate increases and lost money

    Jan 13, 2010 by
    Not yet rated.
    Pros: Lots of branches.
    Cons: Customer service talks down to you, try to sell you something constantly.

    Summary: Recently I went to my Chase branch and arranged with an actual person for my mortgage to get paid directly from my Chase bank account. Come to find out two months later that TWO payments had been sent to a non-existent account in Chase. I checked my ... read more

  • Lots of Room for Improvement

    Dec 3, 2009 by
    Not yet rated.
    Pros: Large.
    Cons: Large.

    Summary: Generally speaking, I dislike blogging and/or posting my experiences & opinions to the public.  I question the motive(s) of others doing the same as well as the validity of the opinions put forth .... that said, I'm going to deviate from my ... read more

  • Fee Insanity

    Nov 1, 2009 by
    Not yet rated.
    Pros: Low rates if you can get 'em.  Branches everywhere.
    Cons: Screw up once (even on a technicality), and they WILL take your firstborn child.

    Summary: I used to have two checking accounts, a savings account, and a credit card through Chase.After several years multiple odd (but small) charges showed up in the checking and savings accounts.  I got a few of them removed by phone, but got fed ... read more


    Oct 9, 2009 by
    Not yet rated.
    Pros: There are nothing I could think of!
    Cons: 1. Poor customer service
    2. Poor customer service
    3. Poor customer service

    Summary: This bank has been bailed out by the government and continued making their profits from stealing money from their customers. I recently ran accross a several unauthorized charges on my checking account. Immediately, I contacted the claim department ... read more

  • JP Morgan Chase is a bank of Thieves!

    Sep 19, 2009 by
    Not yet rated.
    Pros: No Pros
    Cons: They are all cons!!

    Summary: JP Morgan Chase's policeies institute thievery!! And their customer service agents are rude. I was on vacation recently and checked the balance in my account to verify that I could make a few purchases with my debit card without moving money around, ... read more

  • New $12 MONTHLY Fee for All Checking Accounts Starts 2-8-11 - Beyond awful

    Sep 16, 2009 by
    Rated a Very Helpful Review
    Pros: Numerous locations, since it sucked up other banks in its government-funded planetary takeover.
    Cons: Raises blood pressure. Charges outlandish fees. Confusing terms. Errors. Lacks a soul?

    Summary: Update 12-23-10Well amidst the holiday cards and letters flowing in this time of year, Chase thought it'd be extra special timing to send out its new list of increased charges and fees it will be smothering its customers with this upcoming ... read more

  • Beware of Two Chase Accounts in Different States

    Aug 8, 2009 by
    Rated a Very Helpful Review
    Pros: The Chase employees are calm, professional and willing to help.
    Cons: Chase will do things with your accounts that are impossible under the Chase account hierarchy.

    Summary: As a Chase checking account holder in Chicago, which is where I lived for many years, I decided to open a separate Chase checking account in Colorado when I moved there a few years ago.In order to obtain a no-minimum balance free checking account ... read more

Showing 1-20 of 99 reviews
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