Highest Rated Review by the Community
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May 27 '05
Pros: Professional airline.
Cons: None really.
Summary: In past, aviation sector was a government monopoly in India. Air India used to fly on international routes and Indian Airlines did the domestic sector. Now private airlines have been given approval and Jet Airways and Air Sahara were first to enter the ...
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Mar 05 '11
Pros: Top-notch quality service, Well groomed Crew & Staff, Affordable and Best rates.
Cons: Shortcomings : Nothing as such to highlight as of now
Summary: Iam Michelle Bonham (a media planner) living in Ireland. This January my parents used the services of your esteemed Airlines. They really liked the work of your staff and and were impressed with the level ...
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Aug 13 '10
Pros: Cabin crew were a little understanding of our troubles and tried to accommodate us.
Cons: Ground staff were extremely rude and inconsiderate.
Summary: My wife and I travelled Jet Airways from Mumbai to Hong Kong for the first time, after many friends and relatives recommended the airline’s quality & service to us. However, our experience with Jet has put us off the idea of EVER travelling ...
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Jul 02 '10
Pros: great flight attendants, free meals, comfortable seats, good IFE
Cons: chaotic check-in at Delhi, limited beverage selection
Summary: I flew Jet Airways from DEL-PNQ (Delhi-Pune) and back in July 2009. as we were visiting the small town of Shirdi, home of the saint, Sai Baba. The experience, even in economy class was amazing. Lots of legroom, AVOD entertainment in every seat, a ...
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Mar 18 '10
Pros: None. OK, it's pretty cheap, but you'll regret it.
Cons: If there was ever a gang that couldn't shoot strait, this is it.
Summary: As someone who logs roughly 100,000 miles of air travel every year, much of it international, I'm compelled to warn others off this airline after what was my worst flight experience ever. I arrived in Dubai on a connecting UA flight. The ...
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Jul 08 '09
Pros: FAs are gems. Excellent new planes, glamourous meal service and extensive AVOD.
Cons: Meal service combined with drink service. Slow and annoying for passengers at the back.
Summary: Flew London-Delhi-Dhaka and back in economy. London-Delhi-London in a Boeing 777-300ER aircraft and Delhi-Dhaka-Delhi in a smaller Boeing 737-800 aircraft. All flights were more or less on time. Flight Attendants are real gems. Softspoken, polite, humble ...
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Oct 28 '08
Pros: Nice, caring, and efficient crew. Never try to avoid anyone. Always have smile on face!
Cons: Not much.
Summary: * This is my updated second review, written on Aug 14 '09. I deleted the original review written on Oct 28 '08 (Titled: "Airline that serves with a constant smile!"), so I can update the review with my most recent experience.*The flight ...
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Oct 22 '08
Pros: Very good inflight service, modern A330 aircraft, very helpful flight attendants.
Cons: Rather buggy website, red eye flights from Mumbai to Singapore.
Summary: Being of Indian origin and travelling to India twice a year from Singapore has entailed a lot of travel on India's airlines including Go Air, Air Deccan (for domestic travel) Air India (Dear Lord!), Indian Airlines, and Jet Airways. Of all the ...
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Sep 28 '08
Pros: legroom, food.
Cons: everything else.
Summary: Few months back my family travelled to India on Jet Airways. Half way thru the journey, they were told that connecting flight is cancelled due to maintenenace issue. My family with kids were put on another flight connecting thru another airport in ...
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Jul 13 '08
Pros: Efficient, new aircraft, good on-time performance and inflight services
Cons: Staff mostly young and sometimes a bit inexperienced.
Summary: I have not flown Jet on any of their (recent) international routes, but my experience on their (domestic) flights in India has been almost consistently very good. I have never had a problem with on-time performance, ground handling or in-flight services. ...
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Mar 17 '08
Pros: new plane
Cons: badly managed, inconsiderate, unprofessional
Summary: I have 6month old twins and I recently had to travel to India. I tried the new jet airways flight ewr-brussels-bom upto cochin(to&fro). The onward journey was ok (since the plane was not at all full) but the return trip was horrific. While booking our ...
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Feb 25 '08
Pros: No Comments
Cons: Clueless Staff (Intl sector) & Terrible Customer Service
Summary: I have been flying internationally for the last 7 years. On recommendations from Family & friends, I opted for United - Jet combination from the US to India. The league to India was pretty nice. However, my return league was the worst I have come across ...
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Dec 04 '07
Pros: On board service was okay.
Cons: You can not rely on what you were told by Jet Airways customer service.
Summary: My wife and my son (age 7 months) travelled with Jet Airways recently from New Jersey to Mumbai, India. We requested a bassinet for my son at the time of booking. Before travel, I and my wife called Jet Airways help desk number 1-877-835-9538 (US toll ...
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Oct 22 '07
Pros: None that come to mind.
Cons: They are deceptive and unresponsive to emails
Summary: I wanted to share with you a recent experience booking the ticket. They don’t try to help you, just want your money. If you are booking this airline, please remember not to book online. Cause if you do, you are in a LOT of trouble. First of all you ...
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Dec 27 '06
Pros: Good service all around.
Cons: Very limited international flights.
Summary: Introduction Over the past few years there has been a bit of a proliferation of economy airlines in India, most notably with SpiceJet, Deccan, and King Fisher airlines entering the fray. Jet Airways is not an economy airline, but you get what ...
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