Jet Airways

34 ratings (33 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • Jet Airways: The Best Airline in India

    Dec 27, 2006 by
    Rated a Very Helpful Review
    Pros: Good service all around.
    Cons: Very limited international flights.

    Summary: Introduction Over the past few years there has been a bit of a proliferation of economy airlines in India, most notably with SpiceJet, Deccan, and King Fisher airlines entering the fray. Jet Airways is not an economy airline, but you get what ... read more

  • Jet Airways : Best Airline Service

    Mar 5, 2011 by
    Not yet rated.
    Pros: Top-notch quality service, Well groomed Crew & Staff, Affordable and  Best rates. 
    Cons: Shortcomings : Nothing as such to highlight as of  now

    Summary: Iam   Michelle Bonham (a media planner) living in Ireland. This January my parents  used the services of your esteemed Airlines. They really liked the work of your staff and and were impressed with the level ... read more

  • Don't ever travel with Jet Airways

    Aug 13, 2010 by
    Rated a Very Helpful Review
    Pros: Cabin crew were a little understanding of our troubles and tried to accommodate us.
    Cons: Ground staff were extremely rude and inconsiderate.

    Summary: My wife and I travelled Jet Airways from Mumbai to Hong Kong for the first time, after many friends and relatives recommended the airline’s quality & service to us. However, our experience with Jet has put us off the idea of EVER travelling ... read more

  • Jet Airways: An airline so good, it would put most US carriers to shame!

    Jul 2, 2010 by
    Rated a Very Helpful Review
    Pros: great flight attendants, free meals, comfortable seats, good IFE
    Cons: chaotic check-in at Delhi, limited beverage selection

    Summary: I flew Jet Airways from DEL-PNQ (Delhi-Pune) and back in July 2009. as we were visiting the small town of Shirdi, home of the saint, Sai Baba. The experience, even in economy class was amazing. Lots of legroom, AVOD entertainment in every seat, a ... read more

  • Bungling and Incompetent

    Mar 18, 2010 by
    Rated a Very Helpful Review
    Pros: None.  OK, it's pretty cheap, but you'll regret it.
    Cons: If there was ever a gang that couldn't shoot strait, this is it. 

    Summary: As someone who logs roughly 100,000 miles of air travel every year, much of it international, I'm compelled to warn others off this airline after what was my worst flight experience ever.  I arrived in Dubai on a connecting UA flight.  The ... read more

  • Great Indian Airline with style and good planes.

    Jul 8, 2009 by
    Rated a Very Helpful Review
    Pros: FAs are gems. Excellent new planes, glamourous meal service and extensive AVOD.
    Cons: Meal service combined with drink service. Slow and annoying for passengers at the back.

    Summary: Flew London-Delhi-Dhaka and back in economy. London-Delhi-London in a Boeing 777-300ER aircraft and Delhi-Dhaka-Delhi in a smaller Boeing 737-800 aircraft. All flights were more or less on time. Flight Attendants are real gems. Softspoken, polite, humble ... read more

  • Best airline in India, as usual!

    Oct 28, 2008 by
    Rated a Very Helpful Review
    Pros: Nice, caring, and efficient crew. Never try to avoid anyone. Always have smile on face!
    Cons: Not much.

    Summary: * This is my updated second review, written on Aug 14 '09. I deleted the original review written on Oct 28 '08 (Titled: "Airline that serves with a constant smile!"), so I can update the review with my most recent experience.*The flight ... read more

  • Best Indian airline by a wide margin.

    Oct 22, 2008 by
    Rated a Very Helpful Review
    Pros: Very good inflight service, modern A330 aircraft, very helpful flight attendants.
    Cons: Rather buggy website, red eye flights from Mumbai to Singapore.

    Summary: Being of Indian origin and travelling to India twice a year from Singapore has entailed a lot of travel on India's airlines including Go Air, Air Deccan (for domestic travel) Air India (Dear Lord!), Indian Airlines, and Jet Airways. Of all the ... read more

  • Jet Airways - wouldn't recommend... read below

    Sep 28, 2008 by
    Rated a Very Helpful Review
    Pros: legroom, food.
    Cons: everything else.

    Summary: Few months back my family travelled to India on Jet Airways. Half way thru the journey, they were told that connecting flight is cancelled due to maintenenace issue. My family with kids were put on another flight connecting thru another airport in ... read more

  • Jet Airways : No complaints at all

    Jul 13, 2008 by
    Rated a Very Helpful Review
    Pros: Efficient, new aircraft, good on-time performance and inflight services
    Cons: Staff mostly young and sometimes a bit inexperienced.

    Summary: I have not flown Jet on any of their (recent) international routes, but my experience on their (domestic) flights in India has been almost consistently very good. I have never had a problem with on-time performance, ground handling or in-flight services. ... read more

  • jet airways-worst flight for travel w/ infants

    Mar 17, 2008 by
    Rated a Very Helpful Review
    Pros: new plane
    Cons: badly managed, inconsiderate, unprofessional

    Summary: I have 6month old twins and I recently had to travel to India. I tried the new jet airways flight ewr-brussels-bom upto cochin(to&fro). The onward journey was ok (since the plane was not at all full) but the return trip was horrific. While booking our ... read more

  • My Worst Flying Experience

    Feb 25, 2008 by
    Rated a Helpful Review
    Pros: No Comments
    Cons: Clueless Staff (Intl sector) & Terrible Customer Service

    Summary: I have been flying internationally for the last 7 years. On recommendations from Family & friends, I opted for United - Jet combination from the US to India. The league to India was pretty nice. However, my return league was the worst I have come across ... read more

  • Poor Jet Airways International Service

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: On board service was okay.
    Cons: You can not rely on what you were told by Jet Airways customer service.

    Summary: My wife and my son (age 7 months) travelled with Jet Airways recently from New Jersey to Mumbai, India. We requested a bassinet for my son at the time of booking. Before travel, I and my wife called Jet Airways help desk number 1-877-835-9538 (US toll ... read more

  • Terrible customer service

    Oct 22, 2007 by
    Rated a Very Helpful Review
    Pros: None that come to mind.
    Cons: They are deceptive and unresponsive to emails

    Summary: I wanted to share with you a recent experience booking the ticket. They donít try to help you, just want your money. If you are booking this airline, please remember not to book online. Cause if you do, you are in a LOT of trouble. First of all you ... read more

  • Excellent Service

    Jan 2, 2005 by
    Rated a Helpful Review
    Pros: Food, Service, Cleanliness of the Plane
    Cons: None.

    Summary: I flew this airline from Chennai to Madurai India. It was in an effort to avoid a nearly 10 hour bus, or train ride. This was in the summer of 2004. The year before we flew Indian Airlines, and resolved that a camel ride would have been more ... read more

  • The Jewel of India

    Jul 20, 2003 by
    Rated a Very Helpful Review
    Pros: On-time flights, incredible service, amazing food, traditional Indian hospitality
    Cons: stupid Indian government doesnt let them fly internationally

    Summary: I have flown domestically in India on Jet Airways at least 5 times, and after just the first time, m ... read more

  • Express Customer Reviews

  • Jet Airways Gets your bags stolen

    Nov 28, 2013 by
    Not rated yet
    Pros: None
    Cons: No service same cookie cutter e-mail every time, and no one ever gets replies

    Summary: Jet Airways left my bag in a public where it was stolen, and they will not compensate me one ... read more

  • Worst ticketing service

    Apr 19, 2013 by
    Not rated yet
    Pros: This is my worst customer service ever in 10 years of travel
    Cons: This is my worst customer service ever in 10 years of travel. SUCKS

    Summary: This is my worst customer service ever in 10 years of travel . Will never recommend any of my family and friends ever to fly this one. There is one guy who uses pseudo names whenever we all ... very rude and will put you for hold up to 1/2 ... read more

  • Smitten by this airline

    Jun 27, 2012 by
    Not rated yet
    Pros: cheap flights, has decent enertainment
    Cons: almost everything with my flight was annoyance

    Summary: This airline cannot be trusted. These people change/cancel flights just a day or two prior of departure. I was left wondering how to reschedule my remaining itinerary when they changed my departure as well as return flight. The customer service said they ... read more

  • Worst Airline

    Feb 18, 2012 by
    Not rated yet
    Pros: None.
    Cons: Unprofessional

    Summary: I was to travel from Lucknow to Delhi.Inspite of reaching the Airport on time I was not allowed to board the flight. The flimsy excuse given was that I was late for boarding filing a complaint,the records were manipulated and our refund was denied. We ... read more

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