Kenmore HE2 Plus Washing Machine Reviews

Kenmore HE2 Plus Washing Machine

51 ratings (48 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Kenmore HE2: Not so good.

    Feb 12, 2013 by
    Not yet rated.
    Pros: The dryer that "matches" the washer works great. Nothing good to say about washer.
    Cons: Too many to list.

    Summary: Wow - I am surprised there are no recent  reviews in here. Our Kenmore HE2 was in our condo when we moved in. Nice machine. Five years old now. Looks great - on the outside. Previous owners left machine behind - now we know why. Very expensive ... read more

  • Kenmore he2+ High Maintenence front load washer

    Mar 2, 2011 by
    Rated a Helpful Review
    Pros: Worked well when working, little water & detergent cleaned clothes well, needed no additives
    Cons: F11/F22 errors constantly, expensive electronic controlls need replacing too often leaks at door seal

    Summary: This machine worked very well. WHEN IT WORKED. When it did not, it was expensive to fix. F11 and F22 errors constantly, needed to clean drain basket constantly, (probably the fault of my son, not the machine) it does not create Legos or quarters after ... read more

  • Nightmare From the Beginning

    Mar 4, 2010 by
    Rated a Helpful Review
    Pros: When it works, it works very well. Thats just not very often!
    Cons: The main control board kept breaking down.very unreliable!!!!! 

    Summary: We purchased this machine in '07 and purchased one for my daughter for a wedding gift. The very week we brought it home it failed! We ran around and around with Sears for two weeks. I finally put the purchase in dispute on the credit card. This got their ... read more

  • A highly unadvisable purchase

    Dec 8, 2009 by
    Rated a Helpful Review
    Pros: Started out well.
    Cons: Failed VERY prematurely.

    Summary: This washing maching looked nice and performed well at first.For the first year we thought we made a good purchase with the typical faith in Kenmore reliablity that I grew up with.That faith in Kenmore began to shatter after the one year mark, ... read more

  • Unreliable Garbage.

    Aug 26, 2009 by
    Rated a Very Helpful Review
    Pros: Works well when working, *LOOKS* like it is constructed well
    Cons: Very Very Unreliable, expensive to fix, Door sometimes refuses to open

    Summary: We purchased this machine a little over a year ago from a Sears scratch and dent store.  While we were originally impressed with how well it worked and how dry the clothes were following cycle completion, our enthusiasm quickly faded after the error ... read more

  • Not as bad as people make out

    Aug 19, 2009 by
    Rated a Helpful Review
    Pros: Efficient and does the job.
    Cons: Has some quirks to work around.

    Summary: This washer works better than many make out, but 2 or 3 times I did have scares.  I have had the washer for 2 or 3 years now, and haven't had to call service, BUT:What you need to know, is wash all your small items in laundry bags.  ... read more

  • Reliable and saves money

    May 23, 2009 by
    Rated a Very Helpful Review
    Pros: Saves water, electricity, water, detergent, bleach and fabric softener.
    Cons: Shakes the house, can't do small loads, hard to find Woolite for He washers.

    Summary: I LOVE this washer.  I did a lot of research on HE washers when my last agitator washer died, and this seemed to be one of the few that no one was complaining about.  I've found it to be a great machine.To start with, you do have to ... read more

  • machine great, keeping it running is impossible, sears service bad.

    Apr 27, 2009 by
    Rated a Very Helpful Review
    Pros: machine works great, clothes clean , uses less water, ect. ect. ect.
    Cons: electonic controller has manufacturing defect,third BAD expensive controller in  less than 3 years. 

    Summary: we love the machine... clothes clean, uses less water, uses less detergent,, (we had a hard time getting use to putting is less detergent) problem is, the first washer lasted less than 18 months before the electronic control went haywire..  took ... read more

  • Kenmore HE2 Washing Machine

    Mar 31, 2009 by
    Rated a Helpful Review
    Pros: The Pro is the dryer which works.
    Cons: The cons of the washing machine is the lousy customer service. 

    Summary: My boyfriend and I made a sacrifice to buy a washer and dryer from Sears.  We were assured that both items were top of the line products.  Our minds were put at ease with a warranty that if something should happen, Sears would help us with our ... read more

  • Do Not Buy this machine!

    Dec 5, 2008 by
    Rated a Helpful Review
    Pros: It worked great for about 7 months. 
    Cons: Sear's customer service stinks.

    Summary: I purchased the Kenmore HE2 washer & dryer in March of 2008.  When it works it us great.  In October the gasket started leaking and it was making a racket during the spin cycle.  A week after this started the repairman came (Oct 10) ... read more

  • DO NOT BUY

    Nov 28, 2008 by
    Rated a Helpful Review
    Pros: The fact that I got my money back
    Cons: Read my review.  It speaks for itself.

    Summary: I purchased the HE2 Plus front loading washer three weeks ago BRAND NEW.  It worked for one week before giving me an F-20 error code 10-15 minutes into any cycle.  I called the Sears repair center, which took 4 days to get repair parts mailed ... read more

  • HE-2Plus Kenmore front loading washer post warranty problems

    Oct 27, 2008 by
    Not yet rated.
    Pros: Quiet, sufficient load capacity and cleaning ability. Clean design, even without optional pedestal.
    Cons: Front control "bubble" buttons cracked (2007 model) after only 16 months of very light use.

    Summary: I selected the Kenmore HE 2Plus washer to replaced a Maytag Neptune front loader after 10 years of reliable use. After 16 months of very light use (single person household), front temperature control "bubble buttons" are cracked and drum has an annoying ... read more

  • Kenmore HE2 PLUS

    Oct 14, 2008 by
    Rated a Helpful Review
    Pros: When it works they work very well and can handle big loads of laundry.
    Cons:

    Junk,unrieliable. Does not perform the way the salesperson tells you.


    Summary: I just wanted to share with people about the HE2 plus. We purchased both washer and dryer. Our dryer has been very good to us no complaints there. Our washer on the other hand is a completely diffrent story. For The first 6 months we had no problems. ... read more

  • Great when it works

    Apr 2, 2008 by
    Rated a Helpful Review
    Pros: Great when it works
    Cons: too many things can go wrong, can't get service from Sears, no parts readily available

    Summary: I purchased the HE2 exactly two years ago (2006). I have the extended warranty. For the first call, I was without my washer for 2 weeks. It took a week to get a technician and another week for the part. Right now I have been without my washer for nearly ... read more

  • When my dishwasher goes, I am going to PC Richards!

    Mar 25, 2008 by
    Rated a Helpful Review
    Pros: large capacity
    Cons: pump went after two years and repl. part is perpetually backordered

    Summary: I have this washer and it is only two years old. My last washer I bought from Sears for 800 bucks only lasted four years due to a major manufacturing defect that leaves the problem had to cost more than buying a new machine. Like a fool, I bought ... read more

  • A Nice Machine, but when it comes to dealing with Sears.....

    Mar 12, 2008 by
    Rated a Very Helpful Review
    Pros: Cleans well, uses little detergent, water and electricity.
    Cons: Noisy on the spin cycle. Has already required major repair.

    Summary: The Kenmore He-2+ is a fairly attractive (or, at least as attractive as a washing machine can get!) unit, with easy to read and use controls and a very large capacity. As a front loader, it must use HE detergent, and not the ordinary stuff, as ... read more

  • Energy Efficient and Solid Performer

    Feb 18, 2008 by
    Rated a Very Helpful Review
    Pros: Saving the environment, works well
    Cons: (minor) water collects in the gasket

    Summary: I love that this is an energy-efficient washer, and we've also cut down on water and detergent used. Our washer empties into a slow-emptying wash sink, and the difference between this and our old one was really amazing! The old one would fill the sink to ... read more

  • So far, so good

    Jan 24, 2008 by
    Rated a Helpful Review
    Pros: Capacity, runs quiet, decent price (on sale and rebate).
    Cons: none yet although I will build a pedestal for it and the dryer

    Summary: This washer was purchased at my local Sears store with the matching dryer about three months ago. My old Whirlpool washer was just over 20 years old and was working fine but I was interested in going with a front loader. So far I have no complaints at ... read more

  • Solid and fairly quiet washer!

    Jan 23, 2008 by
    Rated a Helpful Review
    Pros: clean design, multiple pre-set settings: status, soil levels, spin speeds, wash/rinse temperatures, etc.
    Cons: can't tie dye clothes or felt wool items because it's front loading, not top loading.

    Summary: We have this washer in our home and I've been using it since November 2007. I like the clean, white design and that I can place items on top as it is a front loading washer. Unfortunately, that also means I can't tie-dye T-shirts or felt wool items ... read more

  • Kenmore HE 2Plus Doing An Excellent Job For Us

    Dec 9, 2007 by
    Rated a Very Helpful Review
    Pros: Simple to use, good cleaning, low energy use. Very good price when on sale.
    Cons: Heavy vibration during short portions of the spin cycle.

    Summary: Our 30 year old Maytag top load washer finally died, leaving my wife and I shopping for a new washing machine. This seemingly simple task, turned out to be a bit more complicated than either of us could have anticipated. The government now ... read more

  • Kenmore HE2 Front Load Washer

    Nov 7, 2007 by
    Rated a Helpful Review
    Pros: Definitely has saved money! Uses less water hence less electricity!
    Cons: No cons so far!

    Summary: We've had this washer for about 8-months and all of the lights on the front began to flash and the machine would turn itself off, primarily during the rinse cycle. I cleaned the water input screens, which needed it because of calcium buildup, but that ... read more

  • Pile of junk

    Nov 6, 2007 by
    Not yet rated.
    Pros: none
    Cons: Does not get clothes clean, loud.

    Summary: I purchased the HE2 front loading washer and matching dryer ($1600+2pedestals for $300) from a local Sears store approximately 1 year ago. I have been a Sears customer for 35 years and have always trusted their products so when I decided to get more ... read more

  • Express Customer Reviews

  • Solid machine, no problems after 6 years.

    Jun 21, 2013 by
    Not rated yet
    Pros: Cleans well. Is efficient with water and electricity.  Very attractive, no mold smell.  
    Cons: Not any real cons.

    Summary: This machine has held up very well over the years.  Not too loud, as I have heard a few  others remark.  Nice looking...doesn't seem to have that mildew smell that some of my other friends have experienced with other fromy loading ... read more

  • Good for a few years only

    Mar 9, 2012 by
    Not rated yet
    Pros: Nice looking
    Cons: Will end up costing more than purchase price with repairs.

    Summary: This machine worked well, when it worked.  After only two years of normal use, had a problem with error codes and had to replace washer switch.  Then over the summer (after owning it for four years) the door gasket seal disintegrated.  ... read more

  • No Regrets

    Jan 27, 2012 by
    Not rated yet
    Pros: Great savings. Uses less water and detergent. Clothes are almost dry when it's done washing.
    Cons: No cons.

    Summary: Own this washer for 4 years now and never had any problem. Heavy duty and has a large capacity. Built well. Has not needed servicing since time of ... read more

  • Kenmore HE2Plus Front Load Washer

    Sep 18, 2011 by
    Not rated yet
    Pros: Machine uses less water when it is not leaking.  It looked nice in the store.
    Cons: Breaks down frequently, expensive and time consuming to repair.  Just an overall bad engineering design.

    Summary: We would strongly advise all potential buyers of this machine to choose another washer.  We have had to replace the rubber gasket twice--minimum price part is $60+, the circuit board, $200+, and the drain hose once.  The drain hose rubs against ... read more

  • Not a long term use machine

    Jan 4, 2011 by
    Not rated yet
    Pros: It worked well while it lasted  
    Cons: Only 4.5 years on a $700 machine. 

    Summary: I purchased the Kenmore HE 2 model 110.46462501 in 2006; it is now 2011 and the machine has quit working (stopped spinning).  We have diagnosed it to be the motor control unit which is on a 4 month backorder with Sears and any appliance parts ... read more

  • Bad Washer, Bad Service

    Oct 31, 2010 by
    Not rated yet
    Pros: Relatively inexpensive when purchased.  Wash quality was satisfactory.
    Cons: Noisy.  Poor customer service.

    Summary: Washer is noisy, like a jet engine taking off during spin cycles.  Had Sears service look at it under warranty and they said nothing was wrong.  After living with it for 4 years, the controller electronics died.  Sears was called to ... read more

  • don't waste your money

    Jun 2, 2010 by
    Rated Show
    Pros: I THOUGHT I WOULD SAVE MONEY OVER TIME WITH EFFIECIENCY OF MACHINE.
    Cons: LASTED ONLY 6 DAYS OVER  ONE YEAR /  REPAIR  QUOTE OF $1,400 TO  FIX .

    Summary: WORKED O.K. FOR A YEAR ALTHOUGH MACHINE ODOR OCCURRED. WE FOUND OUT A WEEK AFTER THE WARRANTY EXPIRED THAT THE TUB WAS CRACKED AND DESTROYED ALMOST ALL THE WORKING PARTS.  I WAS TOLD BY SEARS THEY WOULD GIVE US $100 TOWARDS A NEW ONE!  ... read more

  • My worst appliance experience ever

    May 31, 2010 by
    Rated Show
    Pros:
    Scared the cat out of the house it was so loud
    Cons: Stuck debris, routine leaks, multiple pump failures, epic fail!

    Summary: Replaced the pump several times, finally took it to the dump after getting a domino permanently stuck in between the two drums.  Also leaked regularly and ruined my floor.Completely flawed design, recommend to your worst ... read more

  • No power to the washer

    Mar 16, 2010 by
    Not rated yet
    Pros: Worked for 14 months with out fail.
    Cons: Been waiting for W10205848, January to March and the part is not available. 

    Summary: The washer acts like it has no power.  I have been waiting for part number W10205848 to see if this fixes my problem.  Been waiting from January 2010 to March 2010 and the part is not available.  Not having parts to fix problems is a very ... read more

  • Reliability: POOR, Sears service: UNACCEPTABLE

    Feb 11, 2010 by
    Rated Show
    Pros: When it works, it works well
    Cons: Reliability, Vibration, Sears service

    Summary: In the immortal words of Jim Cramer: "Don't buy!  Don't buy!  Don't buy!"In my experience, this unit sometimes allows small laundry items (like socks) to escape via the gap between drum and the outer edge.  This led to a ... read more

  • Big disappointment

    Dec 9, 2009 by
    Rated Show
    Pros: Spins out water well.
    Cons: See above.

    Summary: This was a highly rated machine in Consumer Reports, which is why I bought it. I liked the efficiency, especially the spinning out of water. However, even after leaving the door open after EVERY wash, the gasket, with it's 8-9 crevices and folds, ... read more

  • I love this washer!

    Aug 7, 2009 by
    Rated Show
    Pros: Energy efficient, water saving, reliable!
    Cons: ???

    Summary: I bought my HE2 plus about 18 months ago, and have had no problems with it.   It uses so little water, and just barely any detergent.   I love the large capacity of the drum--this means that with my family of five, I no longer have to ... read more

  • Kenmore HE2 Plus Automatic Washing Machine

    Jul 19, 2009 by
    Rated Show
    Pros: None.  I would not recommend this product to my worst enemy. 
    Cons: It's not worth the $50.00 rebate that the Government provided for buying an EnergyStar product.

    Summary: I bought this machine in late 2006 and have regretted it every since. It worked fine the first year, no problems with balance or draining.  Eventually, the door would not unlock at the end of the cleaning cycle, so we figured out that because the ... read more

  • Kenmore He2 POS

    Jan 22, 2009 by
    Not rated yet
    Pros: NONE...do NOT buy the Kenmore HE machines.
    Cons: Expensive, you have to walk on eggshells w/ this machine, Sears support is horrible

    Summary: This washer has been nothing but trouble. First we had the issue with the baby socks, which luckily we fixed ourselves. Twice in the past 2 months this machine started leaking all over the floor from the bottom of the door. The Sears repair man just left ... read more

  • He2 Plus is Horrible

    Dec 7, 2008 by
    Not rated yet
    Pros: It's pretty
    It uses little water (unless you are cleaning it up, then it's alot.)
    Cons: Have to wash smaller loads.
    Can't wash large items.

    Summary: I have had mine for 2 years without any problems other than a door getting stuck in the "locked" position.  Once the warrenty was done, every month, I am having a different fault code.  From a clogged drain, to spitting water out of the soap ... read more

  • Buyer Beware

    Oct 20, 2008 by
    Rated Show
    Pros: None
    Cons: Noisy
    Off Balance

    Summary: We purchased the Kenmore HE 2 Plus Washer almost two years ago. It has been replaced once and consistently has problems. The washer is located on the lowest floor in our home (on a tile floor with stabilizing pads under each leg). It constantly ... read more

  • he2 has real problems

    Sep 4, 2008 by
    Rated Show
    Pros: Stay away from this machine.

    Cons: Stay away from this machine.

    Summary: Bought he2 washer lass than 2 years ago, have needed service at least 7 times. Drum replaced, pump replaced, does not spin well. Eats socks almost weekly, so much so that we had to learn to tear into the machine and repair this problem ourselves. Stay ... read more

  • Complete waist of money

    Aug 22, 2008 by
    Rated Show
    Pros: I can't think of any pros to buying this machine.
    Cons: very noisy, come,s with a lot of grief, it will break down.

    Summary: I have had the machine for a year and a half and it has probably been broken for a total of 4 months. Service techs have probably been out 10 times and always have to order parts, then reschedule for another week or two and most of the time parts are ... read more

  • Clothes do not get clean

    Aug 4, 2008 by
    Rated Show
    Pros: none
    Cons: clothes not clean, cycle always gets error and need to rewash.

    Summary: I will never buy appliance from sears again their customer service dept went down the tube. This washing machine does not get clothes clean. Everytime we wash out towels we get an error message and re-run so you would think they would come clean but they ... read more

  • broken down piece of junk

    Jun 26, 2008 by
    Rated Show
    Pros: used less water, detergent leaves clothes drier (when it works)
    Cons: not reliable expensive/hard to find repairs no help from sears

    Summary: worked fine for about a year and a half then started leaving clothes soaking wet. no one knows how fix these. the repairman's plan was to replace the whole washer one piece at a time. i got the diagnosis code that pointed to the central computing unit so ... read more

  • When it works it is great!

    Jun 6, 2008 by
    Rated Show
    Pros: Saves water, gets clothes clean, energy efficient.
    Cons: Highly unreliable, difficult to get timely service. Costly machine for overall quality.

    Summary: I bought this machine from Sears with high hopes. It cost a substantial sum of cash and my kids and wife go through clean clothing like water. When this unit works, it is great. It uses less water, power and detergent. The problem is that it is NOT ... read more

  • Junker

    May 23, 2008 by
    Rated Show
    Pros: Could make a good boat anchor
    Cons: LOTS of problems, poor service and expensive repairs.

    Summary: PLEASE don't buy HE2. 2+ or the Whirlpool equivalent! If you feel like gambling then do yourself a favour and hedge your bet with the extended warranty and maintenance agreement. During warranty the pump blew up and we had to wait over 3 weeks for the ... read more

  • Very Disappointed

    Apr 7, 2008 by
    Rated Show
    Pros: Clothes are clean and uses very little soap.
    Cons: Unreliable

    Summary: I would not recommend purchasing this machine. I purchased mine a year and a half ago. After only 30 days, the machine started to shake so hard it moved the machine. We checked it several times to make sure it was level, and it was. The repair man ... read more

  • Doesn't Clean Well!

    Mar 30, 2008 by
    Rated Show
    Pros: None
    Cons: Water collects inside rubber guard and if not 'soaked up' after each wash, mold grows!

    Summary: Been using this machine for 14 months and have been dissatisfied since Day One! It just doesn't get the clothes as clean as my former machine, which was a GE! If I use more than the recommended amount of HE detergent, the soap doesn't rinse out. ... read more

  • Never buy this machine!!

    Feb 16, 2008 by
    Rated Show
    Pros: My clothes are clean - surprise surprise!!
    Cons: So many!!! See above...

    Summary: We have owned this machine for almost 3 years, and have had repair people out 5 times. Washcloths and other "small" items become lodged in the door ring, get sucked into the machine, causing it too leak and flood our entire laundry room. I was told to ... read more

  • not that impressed

    Feb 1, 2008 by
    Rated Show
    Pros: uses less water
    Cons: vibrates a lot and is also loud during spin cycles.

    Summary: I have had my washer for a little over a month now and I am not that impressed with it. It is very loud during some of the spin cycles, it will shake the floor. My daughter came in our room the other night while I was washing a load and said it was ... read more

Showing 1-48 of 48 reviews


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