Kenmore HE3 Black Washing Machine

114 ratings (109 Epinions reviews)
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  • Broke after 2 years. Repair too expensive. AVOID Kenmore.

    Dec 9, 2011 by
    Not yet rated.
    Pros: Pretty good washer, but it's useless after it breaks.
    Cons: Front panel stopped working after just two years. Replacement parts are expensive. Kenmore is JUNK.

    Summary: Two years ago, we bought a Kenmore HE3 Elite front load washer at Sears. Today it broke, just a few months after the warranty on the electronics parts expired. The unit cost us over $1000 new, and we used it only about 200 times, so our cost was $5 ... read more

  • Kenmore HE3 Buyer Beware

    Nov 10, 2011 by
    Not yet rated.
    Pros: Quiet, efficient, ease of use, accessible for ease of maintenance.
    Cons: Prone to early catastrophic failure

    Summary: While I would applaud the design and construction this model and its siblings suffers from a serious flaw that causes catastrophic premature failure. The stainless steel inner basket has an aluminum bracket (spider) that erodes because of dissimilar ... read more


    Oct 20, 2011 by
    Not yet rated.
    Pros: Quiet and pretty for the first five years until the spider, bearings,and outertub disintigrate.
    Cons: OVER PRICED, Inferior design, unsimpathetic customer service.

    Summary: I've owned kenmores all my life ,so when I had the chance to buy a front load kenmore elite HE 3t , i jumped at it.Bad move ! I should've read the reviews first.The reason these break down is the "spider" or basket support assembly. It houses the ... read more

  • kenmore he3

    Jun 23, 2011 by
    Not yet rated.
    Pros: ZERO
    Cons: Go to a junk yard you would have better luck.

    Summary: The absolute worse washing machine i have ever had. Can't wash any dark colors in it. If there has been anything with lint washed in it and then you wash dark clothes all the lint attaches to the clothes. i am talking hair, lint balls, lint anything and ... read more

  • Engineered to FAIL, DON'T BUY kenmore he3

    Jan 9, 2011 by
    Not yet rated.
    Pros: Uses less water
    Cons: Poor reliability, water savings does not justify expense

    Summary: For those of you posting favorable ratings of your Kenmore HE3s, I'd be interested to see if you change your mind after several years of ownership.  Year 5 on our HE3....Drum/Basket Bearing FAILED.  Sears charged us $150 for the service ... read more

  • Piece of Junk

    Sep 30, 2009 by
    Not yet rated.
    Pros: Cleans well even when it has a full load.
    Cons: Bending down to load/unload.

    Summary: Luckily I didn't pay for this hunk of junk. It was just barely a year old when I bought the house that it is in. The previous owner had no need for it since she was moving in with her daughter who had a brand new washer also. So it was left there along ... read more

  • Design Will Lead to 100% Problems Sooner or Later

    Mar 13, 2009 by
    Rated a Helpful Review
    Pros: Works fine for a couple of years!

    Summary: I bought the Kenmore HE3 Elite front load washer, model 110.4282 from Sears 4 yrs. ago.  It just broke down - and after much reading on the internet, there are TONS of us having the same problems.  On mine, when removing the washer's ... read more

  • Mixed Feelings

    Jan 31, 2009 by
    Rated a Very Helpful Review
    Pros: Saves water, clothes are clean,less drying time
    Cons: error codes, stinks to high heaven, squeals

    Summary: I have owned this washer & dryer set He3 for almost 6 years. I figured it was time to write a review. I am often perplexed by consumer reports high rating of ALL kenmore appliances. The washer is ok. Pros:I think it cleans the ... read more

  • Great washer and dryer

    May 7, 2008 by
    Not yet rated.
    Pros: quiet, uses very little detergent and little water
    Cons: None

    Summary: We have the HE3t and the HE3 gas dryer, stacked, and love them both. We have had only one problem. The problem is that baby socks sometimes get through the system and end up at the drain filter. When enough accumulate, you get a fault reading on the ... read more

  • washer that is easily broken

    Mar 31, 2008 by
    Rated a Helpful Review
    Pros: saves water, large loads of clothes
    Cons: breaks easily, needs expensive repairs often, seal is hard to keep clean

    Summary: The initial reviews I read before purchasing the HE3 were all lavish praises. I thought it was great because of the large loads of clothes it could wash, but after only 2 years of service the plastic baffles that help move the clothes inside the tub ... read more

  • Love it, LOVE it, LOVE IT!

    Jan 24, 2008 by
    Rated a Very Helpful Review
    Pros: Energy efficient, time saver, easy to use.
    Cons: Wish it had a longer soak cycle for those hard to treat stains.

    Summary: We bought the Kenmore HE3 king sized washer and dryer in 2007 and have had it for 6 months. I don't know the exact amount we paid individually for the washer, but we paid $2300 for the washer and dryer.We love absolutely everything about it. Besides my ... read more

  • Run away From this product and SEARS

    Jan 16, 2008 by
    Rated a Very Helpful Review
    Pros: stacks, larger loads but don't expect much
    Cons: SEARS does not stand behind their product

    Summary: 9-19-08 Many have found this Review Helpful...So I am editing it to WARN everyone regarding how Sears will deal with you when you have problems with this machine. I have read the reviews on Epinion... Please listen to them. When I got this ... read more

  • Don't waste your money on the HE3

    Nov 27, 2007 by
    Rated a Helpful Review
    Pros: quiet
    Cons: not worth the money

    Summary: I also bought the HE3 washer and HE4 dryer, and have owned it for about 3 years and I would love to get rid of the both of them. But with paying such a big price tag I am pretty much stuck with them until they go. I bought the machine because they told ... read more

  • Kenmore He3 CRAP

    Oct 12, 2007 by
    Rated a Very Helpful Review
    Pros: low water use
    Cons: too many designer flaws in the machine..poor service...poor customer service

    Summary: where do I start... bought the so called top of the line washer 3 years ago with the understanding that it would clean better than anything else. It did not. especially whites. It also left oil like stains on colors. Ok it used little water that was ... read more

  • Kenmore HE3t

    Sep 7, 2007 by
    Rated a Helpful Review
    Pros: Large loads
    Cons: Timers are not real accurate

    Summary: Bought this washer end of last year along with the HE4 dryer. I purchased a Kenmore solely because my previous washer/dryer was also a Kenmore and was still washing and drying after 19 years (never having service), but with lots of sound effects. ... read more

  • Designed to fail - look out for clogged pumps

    Aug 14, 2007 by
    Rated a Very Helpful Review
    Pros: Stackable
    Cons: Defective design is designed to fail

    Summary: With five kids we do a lot of laundry and we need a massive washing machine. We also wanted a washing machine that was stackable and energy efficient, so we bought the Sears-Kmart HE3. The other Epinion reviews were pretty accurate - the rubber ring ... read more

  • Cheapest Metal used on the most vital part

    Aug 6, 2007 by
    Rated a Very Helpful Review
    Pros: Works great. Good design.
    Cons: Common front load problems like smell and mold. Major shortcut on the main structural item.

    Summary: We bought our HE3 about 4 years ago, and generally have had good luck with it. I'm not sure that we've ever had a service call on it. We used it plenty with 3 teenage boys in the house. A month or so ago it developed a thumb on the spin cycle which soon ... read more

  • Don't buy it!!

    Jul 31, 2007 by
    Rated a Very Helpful Review
    Pros: Fairly quiet; saves money on water-usage.
    Cons: Rubber ring inside door creates mildew.l

    Summary: We bought the matching HE3 Quiet Pak2 in 2005 b/c we wanted a front-loading washer & liked Sears' solid reputation. The dryer is fine, but the washing machine has been a huge disappointment from the 3rd month we owned it. The problem is the rubber ring ... read more

  • Horrible Mildew Smell!

    Jun 20, 2007 by
    Rated a Helpful Review
    Pros: Quiet, holds a ton of clothes, aesthetically pleasing
    Cons: Stinky...

    Summary: Purchased this washing machine to replace an old top loader that was slowly dying. I've only had my machine about a year, but within a few washes I noticed a strange mildew-like smell coming from it. I found a sock lodged under the rubber gasket and ... read more

  • Don't make the same mistake we a top loader instead of this front loader

    Jun 20, 2007 by
    Rated a Helpful Review
    Pros: It's attractive
    Cons: Can't get rid of the smell in the laundry

    Summary: I've had nothing but smelly laundry problems with my Kenmore HE3 front loader washer over the past year and 1/2 and I've only had it for a little over 3 years. I have followed the different instructions from the technician who has come: 1. run ... read more

  • After one year . . . Lots of complaints for the Kenmore HE3 Washer

    May 28, 2007 by
    Rated a Very Helpful Review
    Pros: Style, large capacity, lots of cycle options
    Cons: Doesn't get clothes as clean as I expected

    Summary: I used to have one of those ancient washing machines that loaded from the top and lasts forever . . . until it finally went kaput last year. Given that I have 3 kids, I went over to Sears in a hurry to replace the washing machine and, without much ... read more

  • I should have listened to Mom

    May 21, 2007 by
    Rated a Very Helpful Review
    Pros: Can't think of any
    Cons: tangled, twisted, stretched clothes

    Summary: I should have listened to my mother and other family members and friends who advised me to NOT buy Kenmore. Every load of laundry I do comes out twisted, knotted, tangled and stretched. The legs of pants and the arms of shirts get tangled like a ... read more

  • HE3 Washer 2 year failure - endemic problem

    Apr 27, 2007 by
    Rated a Helpful Review
    Pros: good size, stackable, good customer service office, nice people
    Cons: poor effective support,low quality components bilge hose is small collecting blockages TCO-factor in warranty

    Summary: kenmore he3 washer...2 years old... smells bad....mold scented...water retention, controller board is bad....sears charges me $360 for part...nicely waved the labor. reset the door hinge was loose... DON'T BUY KENMORE WASHERS !!!! ... read more

  • Kenmore Elite HE3t Model 110.45966 Has Been Perfect for 3 Years

    Mar 31, 2007 by
    Rated a Very Helpful Review
    Pros: Durable, very quiet, and economical to operate.
    Cons: Paint on steel finish on top will scratch.

    Summary: Our Kenmore Elite HE3t, in dark graphite, is extremely quiet, does a great job spinning the clothes dry, holds a lot of laundry, and really saves on detergent and power use. Make sure you purchase a pedestal with the unit, and consider upgrading to the ... read more

  • HE3 model 110.42822201 is great - others a crap shoot

    Mar 14, 2007 by
    Rated a Very Helpful Review
    Pros: Efficient, quiet, less wear & tear on the clothes, great cleaning, less drying time.
    Cons: Overall front loaders are slightly more trouble prone than top loaders.

    Summary: Seems to be a lot of confusion about the HE3 designation. It applies to several different models. Also some people seem to be confusing HE3 with HE3t. We have had the HE3 model 110.42822201 (model number is on sticker that is visible when you open the ... read more

  • Ruined clothes - DO NOT BUY this piece of junk!!!

    Feb 26, 2007 by
    Rated a Helpful Review
    Pros: Looks good. Large load capacity.
    Cons: Ruins clothes with large permanent stains. Doesn't get the clothes clean. Smells.

    Summary: Like many of you, I was very excited to buy a new washer and dryer, and decided on splurging on the new front loading styles, which look great and are suppose to be more efficient. Shortly, after purchasing this machine, I began to notice large ... read more

  • Are the clothes really clean?

    Feb 15, 2007 by
    Rated a Very Helpful Review
    Pros: stackable and looks nice
    Cons: does not get the job done for a full load of laundry

    Summary: The stackable machines look good and save space, however I am unsure of the actual quality of job the washer machine does. The dryer counterpart is fine. I liked that the idea that the washer uses much less water this day and age, however, upon closer ... read more

  • H3 is horrible, broken, stinks

    Jan 21, 2007 by
    Rated a Helpful Review
    Pros: uses little water, easy to use
    Cons: smells, not durable, extended wash time, poor customer service!

    Summary: We bought ours in Feb 05, now Jan 07 and it is not even 2 years and it is broken! I went to take a load of Laundry out of the washer and a metal ring was in with the clothes! It came out form the inside of the seal (bellow) which is now all shredded ... read more

  • Love Sears, HATE this washer

    Jan 8, 2007 by
    Rated a Helpful Review
    Pros: Quiet, energy efficient, easy to operate, plenty of programming choices.
    Cons: Terrible design flaw with electronics - requires many expensive service calls.

    Summary: We buy Sears for all of our major home purchases, windows, doors, floors, electronics and vacations. We know that Sears will stand behind their products and "do the right thing" for their loyal customers. That is, we believed that until now. We bought ... read more

  • Expensive and unreliable

    Jan 6, 2007 by
    Rated a Very Helpful Review
    Pros: Nice look, easy to use features, large capacity
    Cons: Unreliable and too many repairs.

    Summary: To start let me say that the wide variety of opinions on this machine should be reason enough to be cautious. There seem to be people who love it and then people like me who have had nothing but problems. There is obviously workmanship quality issues and ... read more

  • HE3 - a pleasant upgrade

    Nov 26, 2006 by
    Rated a Very Helpful Review
    Pros: Large capacity, easy to operate, fairly quiet, good service.
    Cons: None yet.

    Summary: After many, many years with our old green 'Inglis' top loader and matching dryer I finally had to give in. No matter how hard I tried to explain it, my wife couldn't get a load to balance, and eventually the machine just shook itself to death. Our ... read more

  • Soap dispenser poorly designed

    Nov 4, 2006 by
    Rated a Helpful Review
    Pros: Large capacity, Quiet operation, uses less water , Saves energy, many washing options,
    Cons: Poorly designed liquid soap dispenser, door must be left open when not in use.

    Summary: I purchased the Kenmore Elite washer for its large capacity, water savings,energy savings and the promise of superior cleaning. I have found that you can get good results, but you have to know a few important facts first. 1)If you use a liquid soap,and ... read more

  • Absolutely HATE these machines

    Oct 25, 2006 by
    Rated a Helpful Review
    Pros: None, don't buy these machines, get a top loader.
    Cons: Hours-long wash cycles, tangled wrinkled clothes, bleach issues, stained clothes still stained.

    Summary: We did a ton of research and I feel we were fooled. I'm not even an engineer but I could design a better machine. First, the wash cycles take HOURS on our machine. I have no idea why, but the timer will sit at 1 minute for 25 minutes. We are careful to ... read more

  • False advertising

    Oct 12, 2006 by
    Rated a Helpful Review
    Pros: Quiet, except when spinning.
    Cons: Can't wash large loads. Does not rinse well. Always have to use the 2d rinse.

    Summary: I purchased this machine about 2 years ago. It does save water, but saves so much it doesn't wash or rinse properly. Advertising says you can wash big items. But when I washed a comforter it just rolled up in a ball and the inside didn't even get wet ! ... read more

  • P-U! Rotten egg smell

    Aug 27, 2006 by
    Rated a Very Helpful Review
    Pros: It has a nice finish and looks neato.
    Cons: Unreliable, STINKY, and Sears/Kenmore unsympathetic

    Summary: My wife and I had triplets in the fall of '02 and longed for a large capacity washer that would be inexpensive to run. $1200 is a LOT of money to a family that doubled in size overnight, but I was convinced that the water savings and less loads overall ... read more

  • He3 DL,/F wont start

    Aug 20, 2006 by
    Rated a Very Helpful Review
    Pros: We like this machine and use it al lot
    Cons: hard to level so no shake

    Summary: I also had no loud DL click and start failure. After taking apart the door latch mechanism and performing several tests, I concluded it was not getting any power. Went to the CCU (take of top of unit to access) and opened up the top of the plastic box ... read more

  • A dream so far

    Aug 17, 2006 by
    Rated a Very Helpful Review
    Pros: quiet, efficient
    Cons: none so far

    Summary: I will not repeat the dozen or so descriptions of all of the features of the HE3 washer. I simply wish to share my experience with the machine. We purchased the machine 3 months ago, when our boys came home from school at the end of the school year, ... read more

  • Small and stinky

    Jul 24, 2006 by
    Rated a Helpful Review
    Pros: extremely quiet
    Cons: machine always stinks unless I wipe it down

    Summary: Have had the washer and dryer for two years. No repairs. Like the dryer it's huge and like the cycle choices. This washer is very quiet, you won't know it's running. Have had no repairs. Before I bought this I read reviews on mold and smells, I ... read more

  • We love ours

    Jul 24, 2006 by
    Rated a Helpful Review
    Pros: efficient, quiet, effective
    Cons: expensive

    Summary: We've had our HE3 (and matching HE4 gas dryer) for what seems like about a year now. We've not had any trouble with it. Others have commented on the smell. We encountered that as well, but for us the solution has been to remove the ... read more

  • Kenmore HE3 is a hassle

    Jul 13, 2006 by
    Rated a Helpful Review
    Pros: It cleans well
    Cons: Too much technology that is too sensitive, needs constant attention, takes forever

    Summary: I've been so fustrated with my washer and dryer. I bought them in the Fall 2003. First and foremost, the instructions are available on a VHS tape. I haven't owned a VHS player since the late 90's and don't have one, I use only DVD. So I don't know ... read more

  • The worst product, the worst service

    May 24, 2006 by
    Rated a Very Helpful Review
    Pros: When it's not squealing, squeaking or rattling, it's really, really quiet.
    Cons: See above.

    Summary: We have had this HE3 since 2004. We bought it specifically because we have a family of six, and we were told it was the largest capacity washer available. It was fine for a very short while, then it started "eating" our clothes. Clothes would come out ... read more

  • Over $500 repair at 18 months

    May 23, 2006 by
    Rated a Helpful Review
    Pros: Capacity, looks, options.
    Cons: Cost, reliability, service.  Kenmore service and product backing.

    Summary: It said it all when the Sears repairman said to my wife, emphatically 3 times, "Get a maintenance protection plan on both the washer and dryer." This was as he was handing her a bill for over $500 in repairs for a blown washer electronic control ... read more

  • ALMOST perfect!

    May 2, 2006 by
    Rated a Very Helpful Review
    Pros: Even washes diapers with POO!
    Cons: It has the longest "1 min" remaining that I've ever seen!

    Summary: Our new washer is great. We love it. It's very quiet - or rather silent. We bought it because we had a baby last year (April '05) and we were planning on using cloth/washable diapers (from to help the environment and to ... read more

  • Excellent washer

    Mar 5, 2006 by
    Rated a Very Helpful Review
    Pros: Quiet, cleans well, good number of cycles and options
    Cons: Can't reverse direction that door opens, door is plastic, cycle time wrong, "eats" small items

    Summary: Wow! This is one great washer. It is SUPER quiet, doesn't vibrate excessively when spinning on the highest setting like some other washers do, and nothing gets stuck like it does with top-load washers (with my old top-load, I've had a few things get ... read more

  • Sears Kenmore HE3 Front Load Washer

    Jan 9, 2006 by
    Rated a Very Helpful Review
    Pros: QUIET, Attractive, ergonomically designed, excellent cleaning ability, great controls, proud to own!
    Cons: A bit pricey, but you get what you pay for.

    Summary: After having 3 or 4 sets of Maytag products over the past 30+ years we had simply had enough. Their quality has deteriorated shamefully. After much investigation and physical inspection of numerous brands, top loaders and front loaders we decided to ... read more

  • He3 washer fine, but service is miserable

    Nov 16, 2005 by
    Rated a Helpful Review
    Pros: looks cool, lots of buttons
    Cons: service is horrible!

    Summary: Next time I'm getting the Maytag. The washer cleans well, but the controls are very confusing. I think its made to impress guys who like buttons so they'll buy it for their wives. This is theoretically a premium top-of-the-line washer, but it quit ... read more

  • Kenmore Elite HE3 4587: A High-End Front Loader Washer

    Aug 19, 2005 by
    Rated a Very Helpful Review
    Pros: Uses little water, has large capacity, washes quietly, is good-looking, gently washes delicates.
    Cons: high initial cost, musty smell, breakdowns, more expensive HE detergent.

    Summary: After five years of ownership, with the last six months nothing but tinkering and babying the machine, I've decided to replace it.  Getting it to complete a wash cycle is a time-consuming chore, and the Sears repairman discouraged me from ... read more

  • Express Customer Reviews

  • Bill@RU

    Oct 7, 2012 by
    Not rated yet
    Pros: Works very well very few problems.  Clothes come out clean with very little water use
    Cons: Service and Parts are very expensive

    Summary: We had this machine for ten years and nothing can kill it. I am surpised to learn that so many people have experienced trouble.  We were thinking of replaciing it because of its age. The sears service people are not as good as they once ... read more

  • Great washer

    May 19, 2012 by
    Not rated yet
    Pros: Large Capacity
    Cons: none

    Summary: Conseidering the aveage life a washing machine is only 5-10 years Im retty happy that our first problem didnt occur untill after 8 years of use. I had the same issue with the noise from the failed drum and bearing everyone else has had. I was thrilled ... read more

  • Great Washer and Dryer

    Mar 30, 2012 by
    Not rated yet
    Pros: Large Capacity, energy star, uses less water, quiet
    Cons: Mold: Used bleach with white wash and I never had a mold problem

    Summary: Owned the He3 and HE4 for six years and never hand any problems with them.  For the most part they are a good washer and dryer - My only opinion is that they are probably too pricey for the average buyer.  As others wrote about leaving laundry ... read more

  • Works good until it breaks

    Feb 20, 2012 by
    Not rated yet
    Pros: Ok until it breaks
    Cons: Sears warranty useless

    Summary: The washer worked well for 10 years. Then it started vibrating excessively. Sears service tech said it was normal vibration for 80$. I found a disassembly video and took the machine apart. Spider arm was cracked and corroded. Sears advised the ... read more

  • Jim Jenkins

    Jan 30, 2012 by
    Not rated yet
    Pros: It does wash good.
    Cons: Very expensive to maintain.

    Summary: This machine is a money pit.  The door bellows first tore at 2 years.  The replacement only lasted 1 year.  The two years, on the first bellows, the machine only washed clothes for two elderly people.  Three grandchildren caused more ... read more

  • Bearings go bad on these machines. Don't waste your money.

    Aug 28, 2011 by
    Not rated yet
    Pros: Saves water.
    Cons: Bearings only last 4 to 5 years.

    Summary: After 5 years the bearings go bad which costs $1000 to fix.   The appiance repair person who came to fix my machine said this problem is pervasive with these machines and it wasn't worth the money to fix.   As an aside, I ... read more

  • you don't always get what you pay for!!

    Feb 8, 2011 by
    Not rated yet
    Pros: High Capacity, uses less water and detergent.  Clothes come out dry the first few years.
    Cons: Very smelly, loud, lots of vibration.  Bleach dispenser will bleach out clothes...VERY EXPENSIVE TO REPAIR.

    Summary: I thought I was paying more for quality but I am very disappointed in this product.  Had many repairs while still under warranty.  Now my washer is 10 years old and the repair man tells me it is not worth fixing it is going to cost over 1200$ ... read more

  • he3 front load

    Jan 26, 2011 by
    Not rated yet
    Pros: Cleans clothes pretty good.
    Cons: Clothes come out tangled. Takes over an hour for wash cycle to complete.

    Summary: I have had my machine for one year (just paid for as I am a senior on a budget). I purchased the insurance as the salesman said if anything goes wrong, it is expensive to repair. I called to have the machine checked and the man checked something, I'm ... read more

  • Bucket of bolts! Such a lemon they should offer it in Yellow

    Jan 2, 2011 by
    Not rated yet
    Pros: None
    Cons: $470 repair bill 3 weeks ago and flashing error codes again!

    Summary: This is the worst washing machine I have ever used. A $470 repair bill 3 weeks ago and after 7 loads of laundry the error codes are flashing ... read more


    Oct 11, 2010 by
    Not rated yet
    Pros: Fast spin cycle.  Efficient water usage.
    Cons: Poor construction.  Expensive parts and repairs.  Water does not drain, foul oder

    Summary: I bought this washer 6 years ago.  There has always been a musty moldy smell form the unit.The main bearring is now shot and aluminim mounting arms for the stainless steel drum have rotted away and the repairs are in excess of ... read more

  • MOLD

    Sep 20, 2010 by
    Not rated yet
    Pros: Zero. 
    Cons: Waist of time, money. 

    Summary: Clothes smell moldy due to water condensation in rubber o-ring. Sears declines to solve problem without charging $75 repair ... read more

  • No problems for 7 years

    Jul 27, 2010 by
    Rated Show
    Pros: Conservation of water
    Low suds
    Excellent fresh smelling laundry
    Many options for settings
    Great record of stain removal
    Cons: None

    Summary: We bought the Kenmore Elite HE3 washer and dryer in 2003 and have never had one problem mentioned by others. We live at the beach and wash many loads at least weekly. We bought the pedastals and use them for storage. We have never had a service call and ... read more

  • Excellent washer; still works great after 8 years

    Mar 24, 2010 by
    Not rated yet
    Pros: Low water use; low detergent use; clean clothes
    Cons: High initial cost

    Summary: We run about 6 loads a week, sometimes more, and since November 2002, this machine has (so far) run flawlessly. Our clothes and linens are clean without harm; I even wash cashmere sweaters on the delicate cycle, with cold water. You don't have to use ... read more

  • Lots orf trouble

    Mar 5, 2010 by
    Rated Show
    Pros: It does clean well
    Is less expensive to run.
    Cons: Musty smell from inside the washer.
    Spin cycle VERY loud

    Summary: After 34 yrs of used washer & drryers my honey bought me a new washer the Kenmore HE3 in 3/06. We have had trouble starting after about the 1st yr. Now they have come out 4 times and keep saying nothing is wrong. It's extremely loud. They ... read more

  • Can't be fixed - Kenmore takes no responsibility

    Feb 8, 2010 by
    Not rated yet
    Pros: Washes great! Love the front loader.
    Cons: Rubber seal around door mildews and can't be cleaned.

    Summary: Was so excited to get new machine! Turned to nightmare when keeps flashing error code HF! Only fix is to call technician and pay BIG bucks to fix it.  First technicians didn't even know how to fix it.  Had to pay anyway. Then they said they ... read more

  • UNpleasantly surprised! :(

    Feb 6, 2010 by
    Not rated yet
    Pros: Looks nice when new
    Cons: bleach dispencer does not dispence evenly, ruins clothes
    very loud
    door scratches easily
    doesn't clean well

    Summary: We loved the HE3 Elite Kenmore set at first.  After it was broken in a little the washer started getting louder than it was in the beginning and the clothes weren't washing clean. We noticed that with "normal" use the door was ... read more

  • Kenmore he3t - computer board disaster

    May 3, 2009 by
    Rated Show
    Pros: tub size
    Cons: reliability, design, service

    Summary: Kenmore 4.0 cu ft front loader he3t -  recurrent computer board failures in 1st 3 years & rotten service by Sears. Spent $500 trying to fix up only to be staring at another $600 that "might" fix it, after owning for 4 yrs. Stay away from this ... read more

  • Kenmore Elite Series HE3 Washer

    Jan 5, 2009 by
    Not rated yet
    Pros: Easy to Load/Unload
    Water Saving
    Cons: Poor Build Quality
    Low Reliability

    Summary: My wife & I purchased the Kenmore Elite Series HE3 Washer in May of 2004. We weren't happy about the High cost, but splurged because of the modern design, Water conservation feature, & convenience of front loading. After only 4 3/4 years of ... read more

  • Kenmore Elite He3 Washer nothing but Trouble!

    Dec 25, 2008 by
    Rated Show
    Pros: Looks good
    Cons: Needs constant repairs, not worth the price, leaked water in my house

    Summary: The first couple of years, this washer was great.  It was quiet, looked nice and did a good job of washing.  After that, all hell broke lose.  It started to make funny noises.. After three Sears house calls to try to fix one problem ... read more

  • Another CCU problem

    Dec 20, 2008 by
    Not rated yet
    Pros: Washer works fine.  I have never had a mold issue.
    Cons: Washer doesn't last. Repairs are EXPENSIVE and time consuming.

    Summary: I am currently having the same problem as Strange and HE3sucks.  It first starts with the F dl code (the machine thought the door was unlocked, even though the door light indicated it was), at the beginning of the spin cycle.  Now it alternates ... read more

  • Stay away from Kenmore

    Nov 16, 2008 by
    Not rated yet
    Pros: Worked for awhile.
    Cons: Repair costs and 2.5 year product life.

    Summary: We bought a Kenmore Elite HE3t from Sears in Feb 2006.  After 11 months it needed a motor contoler, which Sears replaced after an 8 day wait.  Then at 2.5 years the motor seized and the repair was not worth the cost, so we needed a new ... read more


    Sep 22, 2008 by
    Rated Show
    Pros: Great capacity

    Turns off after 1 minute cycle time.

    Summary: Completely frustrated that Sears cannot repair my Kenmore He3 gas dryer. Since I did purchase a maintenance agreement, Sears has authorized a replacement dryer however, the graphite color is no longer available. Therefore I am told that I have no ... read more

  • Sorry.. but never again will I buy a Kenmore appliance

    Jul 27, 2008 by
    Rated Show
    Pros: Kenmore is making LOTS of money for garbage!!
    Cons: Breaks down over three year period.

    Summary: A lemon in deed! I thought I was getting the best of the best because I believed in Kenmore's quality appliances. Three years in to owning this machine the belt has rubbed holes in to the drum and the pulley and belt also need replacing. The repair ... read more

  • Kenmore Elite HE3 - Door Rubber Gasket

    Mar 23, 2008 by
    Rated Show
    Pros: energy efficient
    Cons: see review

    Summary: Cleans my clothes well and is energy efficient. I purchased the product to conserve energy and reduce wash loads for my family of 5 My HE3 rubber door gasket has failed 5 times in 4 years: twice it shredded to pieces and the other three times it ... read more

  • Moldy High Maintenance Washer

    Mar 2, 2008 by
    Rated Show
    Pros: Sanitary Cycle Water Efficiency
    Cons: Mold you can't get rid of Walks Around On Its own One Way Door

    Summary: We bought this washer because we have 3 young children, liked the energy efficiency and the extra hot wash cycle. It worked great until a washcloth managed to get stuck in the trap and began to smell badly. We had to have a service call as the manual ... read more

  • HE3 Front Loader SUCKS

    Jan 12, 2008 by
    Rated Show
    Pros: NONE
    Cons: Clothes stink after each wash...especially the towels.

    Summary: ONE word review.....SUCKS!!! Okay here's more... My In-Laws purchased the same washer at the sametime I purchased mine and both of our washers began failing right at the 12-month period. We did not purchase the extended warrantee because I figured ... read more

  • This washer is not durable.

    Nov 7, 2007 by
    Rated Show
    Pros: Gets clothes very clean. Saves Energy and water.
    Cons: Not durable. Poor warranty. Expensive parts and labor to fix.

    Summary: I have a 3 year old Kenmore HE3 washer and it just broke. The repair person said that it needs a new drum bearing at a cost of almost $350. Plus $220 for labor. I called to see about warranty. It will cost $65 for a visit plus I have to pay for ... read more

  • Moldy and Smelly

    Oct 15, 2007 by
    Rated Show
    Pros: Attractive machine
    Cons: Mold problem

    Summary: I would not recommend anyone to buy this washer. After three months the washer began to smell like sewer while washing. After checking the filter and finding nothing, my husband and I noticed mold throughout the interior. We tried all the home remedies ... read more

  • The worst washer NOT buy

    Sep 8, 2007 by
    Rated Show
    Pros: looks nice
    Cons: unreliable, doesn't clean well, expensive, cheap materials.

    Summary: I bought this washing machine because I have 2 toddlers and a lot of laundry. I have had it two years and it has broken down 3 times. Each time with a computer problem that requires the tech to order a new board and come back a week later to install. ... read more

  • High Efficiency=Poor Performance

    Sep 4, 2007 by
    Rated Show
    Pros: Really quiet, little vibration, many settings for varied laundry, stacks to save space...
    Cons: Doesn't get really dirty clothes clean, mildew smell, expensive... Problematic machine, EXPENSIVE parts W/O warranty

    Summary: This machine replaced a conventional top load machine that, though inefficient, at least got the clothes clean. Maybe we are just a dirtier than usual family with lots of outside activities in the Deep South but it's no fun to wash a load twice and I'm ... read more

  • Smelly towels

    Aug 22, 2007 by
    Rated Show
    Pros: Large loads for clothes
    Cons: after one year - it just stinks!

    Summary: We bought our HE3 about 14 months ago and have noticed that our towels smell musty after each wash! I have tried washing a smaller load using hot water, heavy duty, with max capacity of soap - they still smell bad. I am very disappointed in this ... read more

  • Kenmore Elite HE3 - Mildew That You Cannot Get Rid Of

    Aug 15, 2007 by
    Rated Show
    Pros: Excellent features, good cleaning performance, pleasing appearance.
    Cons: Persistent mildew problem, no matter what is done to get rid of it.

    Summary: This is a front loader washer with excellent features, good performance, and nice appearance. This otherwise good product is ruined by the mildew that cannot be eliminated, no matter what cleaning methods are used. I've used the hot wash cycle with ... read more

  • Poor Design and Reliability

    Jul 30, 2007 by
    Rated Show
    Pros: Quiet spin cycle when working, clothes come out nice and dry.
    Cons: Poor reliability, high repair cost, bad smells, mold under rubber gasket. Frequent cleaning is required.

    Summary: After 15 years, my old top loading Whirlpool finally broke. I purchased the HE3 brand new at Sears. The unit lasted 3.5 years, I started getting the clicking noise during the spin cycle. The Sears repairman said the the unit needed new bearings, the cost ... read more

  • Kenmore HE3 Washr

    Jul 5, 2007 by
    Rated Show
    Pros: Nothing
    Cons: Slimy smelly mold

    Summary: After spending over $1,000 on this piece of crap, I am tossing this out in the next garbage pickup! The Kenmore Elite HE3 front loading washer eats holes in my clothes, has a moldy smell, and has slime and mold buildup underneath the gray, rubber seal ... read more

  • Major repair $1100.00

    May 20, 2007 by
    Rated Show
    Pros: It is pretty and quiet until it started going bad.
    Cons: Poor manufacturing quality, repairs are very expensive.

    Summary: Bought this washer new from Sears 1.5 years ago. Within 3 months the main board had to be replaced. About a month ago started making a knocking sound, called for repairs. Turns out the hub or axle that the main drive wheel is mounted on was worn out ... read more

  • Sears should recall this very unreliable machine

    Apr 22, 2007 by
    Rated Show
    Pros: clothes fade less
    Cons: breaks down alot. very expensive to fix. has mildew problems. read my review.

    Summary: This machine has obvious design flaws because just after the 1 year warranty expired, we had to make a $400 repair because of a bad computer. now just after the 1 year warranty on our $400 repair its broken down again, with the same part needing to be ... read more

  • Nice when it works

    Apr 9, 2007 by
    Rated Show
    Pros: Performs and cleans well.
    Cons: Very expensive to repair.

    Summary: We had this washer for two years, cleaned clothes pretty well and ran quietly. It stopped working the other day with a F/DL code. The repair person from Sears said a board needed replacing (~$400 plus). If you buy this washer buy a good service agreement ... read more

  • Know what you're buying

    Apr 9, 2007 by
    Rated Show
    Pros: Looks nice in the laundry room and impress your friends.
    Cons: Smell, repair costs.

    Summary: Before you buy a front loader, do the math. Is it worth $1,000 or more for the advantages from the front load machine? You could buy two top loaders for the same price as a front loader, knowing that all machines need repair sooner or later. Also, a ... read more

  • Bad Design!!!

    Mar 25, 2007 by
    Rated Show
    Pros: Looks nice.
    Cons: Doesn't CLEAN. Twists clothes,vibrates whole house!!

    Summary: Worst washing machine I have owned in 23 years. Doesn't get clothes clean! Tangles sheets & rips shirts! Towels smell of mold when used.Underarm stains on white shirts. Dark shirts have sweat smell after wash. Residue left on under ware!!! Vibrates ... read more

  • Great machine, no complaints

    Mar 13, 2007 by
    Rated Show
    Pros: Quality, capacity, quietness
    Cons: Deeper (31") than my old top loader (26"), but worth the extra floor space.

    Summary: After looking at comparable models: LG, Whirlpool, etc., I decided on the German-made Kenmore He3. Talking to my friends who also bought various front-loaders, I concluded that any shaking and vibration problems were due to the solidity of the floor ... read more

  • HE3 - Short Life...Died So Young

    Jan 23, 2007 by
    Rated Show
    Pros: Good cleaning, large capacity, ease of use, low noise, and attractive.
    Cons: Major breakdown just over 3 years old on $1200 machine. Too costly to repair.

    Summary: We enjoyed you while you were here, you cleaned our clothes very well. Just recently you got a bit noisy, then you didn't spin. Sears quoted $800 to repair/replace the damaged outer tub, pulley system, and belt. We wish we didn't need to, but we must ... read more

  • Serious Reliability Problems

    Jan 23, 2007 by
    Rated Show
    Pros: Efficiency Capacity
    Cons: Poor reliability Mildew issues

    Summary: We purchased an HE3 front loader about 3 years ago. We never considered an extended warranty because every washer we've ever owned lasted at least 10 years. We were pretty happy with the unit and, quite frankly, would have given it a good review like ... read more

  • Piece of Junk-save your dough

    Jan 14, 2007 by
    Rated Show
    Pros: NONE
    Cons: see above- pricey computerized piece of scrap metal with no service from Sears

    Summary: Like everyone else we bought into the latest and greatest hype. What a mistake! - Bought the He3 washer and he4 dryer. Doesn't clean clothes - wash cycle is a joke it takes an hour not to clean clothes , you can't open the door after you start. The ... read more

  • Kenmore HE3 Had to replace Control Board at 14 months

    Dec 31, 2006 by
    Rated Show
    Pros: Quiet, energy efficient, less water usage
    Cons: Had to make $300.00 repair myself after only 14 months of operation.

    Summary: Had to replace Kenmore HE3 microprocessor control/VFD electronic board for about $300.00 cost for part alone after 14 months of service. I replaced it myself in about an hour, but was extremely disappointed in that it failed prematurely and just a short ... read more

  • Smelly towels?

    Nov 25, 2006 by
    Not rated yet
    Pros: Load capacity
    Cons: Stinky towels

    Summary: I bought the matching washer dryer set and expected less energy usage, larger capacity loads, and cleaner clothes. So far, I got two out of three. It does use less water, detergent, and fabric softener, and has cut my laundry loads down from three to ... read more

  • Great Washer, cleaner clothes, less water used

    Oct 30, 2006 by
    Rated Show
    Pros: low water usage, squeaky clean clothes, little detergent used, large loads
    Cons: No light in drum. UPDATE: _never_ wash delicates on normal, lost a sleeve.

    Summary: We live in a drought prone area and bought this model to help reduce our water usage. Our water bill was cut by about a third. Using a teaspoon of regular detergent or the HE detergents also reduced the chemicals output. The huge drum can be loaded with ... read more


    Oct 30, 2006 by
    Rated Show
    Pros: Looks nice and is quiet.
    Cons: Doesn't get the clothes clean and stains them with fabric softner.

    Summary: I purchased my Kenmore HE3 washer in February of 2006 and have hated it ever since. It doesn't get the clothes clean and stains them with fabric softner. I've scheduled to have the machine serviced 4 times and out of those four times someone has only ... read more

  • leaking water

    Oct 23, 2006 by
    Rated Show
    Pros: easy to use, nice design
    Cons: time remaining for wash is never accurate.

    Summary: The rubber ring on the inside of the washing machine between the barrel and the door, developed little tears and it was not covered under the warranty. Sears said we were not gentle enough getting clothes in and out of the washer. He thinks we may have ... read more

  • Worked well until the 1-year warranty expired

    Sep 24, 2006 by
    Rated Show
    Pros: Gentle on clothes, uses less water than most, cleans well
    Cons: Fundamental design flaw causes major repair costs within two years, no help from manufacturer

    Summary: This washer worked really well for 15 months, until we started getting error "F11" in the middle of a wash, halting the cycling. Resetting the cycle sometimes worked, but now, 18 months after purchase, it's less and less likely to reset properly. If ... read more

  • Not worth the money

    Sep 11, 2006 by
    Rated Show
    Pros: Big loads. Water saver
    Cons: Read

    Summary: Hang on to your wallets folks. If you purchase this machine be prepared to pay big bucks on the electrical system which conviently malfunctions just after the 1 year warranty. Read all the reviews when you type in Kenmore HE3 front load washers on the ... read more

  • HE3 leaking water

    Aug 29, 2006 by
    Rated Show
    Pros: All mentioned before in other reviews, we love it but.....
    Cons: Leaks water if water pressure drops somewhere below 40 psi.

    Summary: We love our HE3, but have a major problem with it. We have a well, storage tank and pressure pump for our water source. If the electricity goes off the pump that keep water pressure between 40 and 60 psi stops. The water pressure drops to 20 psi or ... read more

  • Horrible

    Aug 11, 2006 by
    Not rated yet
    Pros: quiet
    Cons: grows mold, takes forever, does not clean the cloths fully.

    Summary: After only a couple of months of use it smells horribly of mold. I read up on our problem, and found that comparitivley we are lucky so far, it hasn't destroyed any clothing ... read more

  • He3 breaks after 18 months of use

    Aug 9, 2006 by
    Rated Show
    Pros: None
    Cons: Inferior product for a maximum price

    Summary: I've had the HE3 for a little over 18 months. About 2 months ago it started giving fault codes F-d/l and F-11. After reading the repair manual located behind the bottom cover and looking at several blogs about the fault codes, it looks like this thing is ... read more

  • Door gasket poorly designed

    Jun 3, 2006 by
    Rated Show
    Pros: Ease of use. Controls
    Cons: gasket design is very weak and cheaply constructed, cost of repairs

    Summary: We purchased the Kenmore elite HE3 washer/dryer combo less than two years ago and we were very pleased with the products until the washer started leaking from underneath. After a close inspection, we discovered that the door gasket was ripped and worn. ... read more

  • Mold glore

    Jun 1, 2006 by
    Not rated yet
    Pros: Fits into the space we have
    Cons: mold build-up, bleach leaks, catches clothes in the gasket

    Summary: This washer has been a disappointment from about 1 month after purchase. It catches socks in the rubber gasket and the bleach reservoir will not drain unless the drawer is opened and then enought moisture remains to cause mold to grow. Unless we catch ... read more

  • Complete Rip-off

    Jun 1, 2006 by
    Rated Show
    Pros: uses less water & detergent
    Cons: gasket grows mold, service is nonexistent, a hazard to clean

    Summary: Purchased to: Use less water, detergent, gentler on clothes. And, salesperson said other brands have gaskets that grow mold, but not theirs. Reality: At 5 months it's full of mold. Sears said to clean it with bleach after each load. But don't ... read more

  • Quiet, reliable, but what's with the smell?

    May 8, 2006 by
    Rated Show
    Pros: Very quiet, uses less water, timed wash.
    Cons: Mildew smell

    Summary: I purchased these about a year ago. We have a problem well, so we need a washer that uses less water. I have been very happy with how quiet both washer and dryer are, which is important because they're located centrally in our home. The drawback is ... read more

  • the worst washer ever

    May 5, 2006 by
    Rated Show
    Pros: none
    Cons: the smell, the timer is ridiculously inaccurate,it breaks frequently.

    Summary: I don't know if I hate Sears more or the machine itself. I have had it for 3 years and have had repair people out about 6 times. The last time they spent 3 hours and replaced so many parts - including the drum itself - that it's almost a new machine. ... read more

  • Doesn't fix holes

    Apr 23, 2006 by
    Rated Show
    Pros: Extremely quiet, large capacity, gets clothes very clean
    Cons: "Requires" hard-to-find, expensive detergent. Expensive

    Summary: This is a terrific washer. We were very pleased with our previous GE Profile, but this beats it all to shame. It has a huge capacity: the number of loads of laundry we do has dropped in half. Clothes come out very clean, and practically dry, and ... read more

  • takes forever

    Feb 21, 2006 by
    Rated Show
    Pros: nice looking, stackable, quiet
    Cons: much longer cycle than the estimated time

    Summary: I've had this machine and the HE4T dryer for 10 months and sears has offered me a full refund when I recently called to return them. My issues are these: The "estimated time" is about 20 minutes shorter than the actual wash time, making one load of ... read more

  • HE3 - Almost Everything I Wanted

    Feb 14, 2006 by
    Rated Show
    Pros: Large load capacity, space used for washer and dryer. Cost of operation
    Cons: No better than others for a premium cost

    Summary: I replaced my Maytag top loading washer with a Sears HE 3 about a year ago. I started to buy the Maytag stackable but after reading about the quality I decided to go with Sears. The machine holds alot of clothes but it twists the pants into ropes and ... read more

  • not all it's cracked up to be

    Nov 1, 2005 by
    Rated Show
    Pros: hold a lot of clothes gets clothes really clean
    Cons: twists and tangles clothes sears service is TERRIBLE!

    Summary: this top of the line front loader constantly twists and turns my sheets and towels into the rope-like mess. I am constantly untangling pants legs and sheets and long towels before I move to dryer. The areas to put soap and bleach and fabric softener ... read more

Showing 1-109 of 109 reviews

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