Malev Hungarian Airlines

Pros: Punctuality, politeness
Cons: PRICE, MEALS

Used Malev for a Bucharest-Budapest-Budapest flight (approx. 50 mins one way), on February 2009. Malev was the only airline arriving in Budapest reasonably early in the morning. Ticket was booked two weeks in advance for 310 Euros (!). Economy class meals seemed like food aid given to refugees. Very elegant flight attentands distributed each passenger a pack of pretzels (50g), a box of Rauch Bravo juice (200-250 ml.). Later on, passengers had an extremely generous choice of either tea or coffee. The return flight was around noon, but they only changed pretzels for a chocolate wafer (50g) which seemed to have suffered repeated freeze-unfreeze cycles (wrapping chocolate had a whiteish gray hue). I suggest Malev to stop serving so tryingly this kind of rather insulting meals to people having paid around 300 euros for a 50 mins. flight. Nothing was even near to the One-world commercial seen on the cabin monitors.

Pros: I can't think of anything since I did not take this company flight
Cons: bad customer service for international customers; business process not up to par world standard

I booked 2 trips separately from Budapest to Uzhgorod (Ukraine) on their website but changed my mind and cancelled. There is no cancellation/ refund policy on their confirmation email (just this is unbelievable to me) nor on their website. After spending 1 hour trying to find it without success, I called 2 US office numbers but 1 wasn't working and the other one said it's only for Sales, so I had to make an international call to Hungary to cancel and ask about cancellation/ refund policy. I cancelled and they don't give you any confirmation number for the cancellation, they can't tell you how much cancellation fee would be, and they can'te tell you when you get the refind. As an airline company, this company is not up to par to world standard (this may be ok for local market) and I do suggest, you think really carefully when you want to use this company and make reservations. After 5 weeks, I am still waiting for my refund. They also double charged one of the trips and it took 3 weeks for them to refund it.