Highest Rated Review by the Community
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Dec 04 '09
Pros: Sometimes it works.
Cons: Useless Technical Support. Pleasant, but ineffective Customer Service.
Summary: Electronic fax services have been around for a number of years. They are available in many areas of the country and provide their subscribers with a local fax number. Instead of having a machine receive and print your fax on paper, it is sent to one or ...
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Oct 14 '10
Pros: Works flawlessly.
Cons: None for me.
Summary: What got me to this site is the fact that they are offering a discount to pay 12 months in advance because I am a so-called good customer. Makes me wonder if they need the money now to be wanting to give me 12 months for the price of 10 months if I ...
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May 07 '10
Pros: Great Prices, conveinient, good customer service, easy to use, flexible.
Cons: None! They are willing to work with everyone's needs!
Summary: I own a small business and only need to occasionally send faxes. I didn't want to have to pay the phone company for a dedicated ring or line for a fax in our office even though fax machines themselves have come down in pricing to something really ...
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Aug 07 '09
Pros: They offer a competitve rate.
Cons: Very unprofessional customer service.
Summary: I notice the only other review on this site is a negative one due to poor customer service. Unfortunately, I second this review to steer you away from this company.I opened my account with Danny Clarke and it seem to be a really strong customer ...
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- Express Reviews
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Jan 31 '12
Pros: none
Cons: unreliable, horrible customer service, charge for a service others do better for free
Summary: I was trying to fax a time sensative document. The fax kept failing. The error said that the recieving fax machine was not answering. I tried to call the fax number and the machine picked up. I called their customer service and after a hour they
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Jan 24 '12
Pros: Inexpensive per month, they bill me reliably, US to Canada faxes sent usually get through.
Cons: Customer service is terrible, cover sheets used in Email to Fax swap fields-confusing.
Summary: It floors me - in this world where information flows so easily - that MyFax continues to provide terrible customer service. They don't even reply anymore! Their product has bugs, which they fail to address. Today, my fax number is NOT working --
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Jan 18 '12
Pros: The faxing works
Easy to set up
Easy to give your credit card
Cons: Not a great selection of phone numbers
Horrible customer service
Barely legal billing
Summary: MyFax at one time was a great company with affordable, easy-to-use faxing. I used to be an eFax customer and had switched to MyFax back when they first started.Fast forward to 2012. MyFax was bought out by the same company that runs eFax - j2
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Dec 16 '11
Pros: It worked as an efax.
Cons: Do not value the customer.
Summary: I feel scammed. My rate quintupled based on changes in the 'terms and conditions on their website' (i.e. I asked them; I was never notified specifically)... When I discovered it and questioned it, they would not refund any of the year I pre-paid just a
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Sep 23 '11
Pros: None
Cons: Doesn't work.
Summary: I needed to send a fax from home and the closest fax machine was a 20 minute drive. I tried MyFax and got an error message saying that number wasn't allowed. Well, I have a feeling that no numbers are allowed with the free version. I sent my fax without
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Jul 16 '11
Pros: none, there are way better online fax services out there. Use them instean
Cons: Zero customer retention or loyalty.
Summary: Myfax has the worst customer service and customer retention plan of any company I have ever dealt with, ever. They reduced their rates for new customers on the exact same plan over a year ago and proceed to charge their loyal and existing customer
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Apr 12 '11
Pros: Works fine. Until it doesn't.
Cons: Intermittent service. Sociopathic personnel.
Summary: Worked fine for four years, then one day I stopped receiving faxes. Tried to contact customer support. Waited on hold for 22 minutes before being dumped to voicemail. Tried their online chat support link -- nobody was logged on (3pm PDT). Tried online
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Jan 20 '11
Pros: none
Cons: BUYER BE WARE - Do not be fooled - this company is poor.
Summary: Do not be fooled - this company is poor. All my faxes during my "free trial" failed and we thought we disabled the account. Today I called into discuss the lousy $20 they say I owe. RUDE customer service and they threatened to take me down for this
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Jul 22 '09
Pros: none
Cons: expensive
unreliable
poor support
Summary: We tried this service in my office for several months. The interface is difficult and slow to use. Most importantly, however, is that the service is unreliable. Some faxes would take 30 minutes or more for sending or receiving. Sometimes we were not able
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