MyFax.com

MyFax.com

13 consumer reviews |Write a Review
Average Rating: Disappointing
5 stars
2
4 stars
3 stars
2 stars
1
1 star
10
Share This!
  Ask friends for feedback

    Highest Rated Review by the Community

  • Useless

    Dec 04 '09
    Pros: Sometimes it works.
    Cons: Useless Technical Support. Pleasant, but ineffective Customer Service.

    Summary: Electronic fax services have been around for a number of years. They are available in many areas of the country and provide their subscribers with a local fax number. Instead of having a machine receive and print your fax on paper, it is sent to one or ...

  • Works OK For Me

    Oct 14 '10
    Pros: Works flawlessly.
    Cons: None for me.  

    Summary: What got me to this site is the fact that they are offering a discount to pay 12 months in advance because I am a so-called good customer.  Makes me wonder if they need the money now to be wanting to give me 12 months for the price of 10 months if I ...

  • Really Good Service, Great Pricing

    May 07 '10
    Pros: Great Prices, conveinient, good customer service, easy to use, flexible.
    Cons: None! They are willing to work with everyone's needs!

    Summary: I own a small business and only need to occasionally send faxes. I didn't want to have to pay the phone company for a dedicated ring or line for a fax in our office even though fax machines themselves have come down in pricing to something really ...

  • customer service kills it

    Aug 07 '09
    Pros: They offer a competitve rate.
    Cons: Very unprofessional customer service.

    Summary: I notice the only other review on this site is a negative one due to poor customer service. Unfortunately, I second this review to steer you away from this company.I opened my account with Danny Clarke and it seem to be a really strong customer ...

  • Express Reviews
  • Unreliable, Horrible Customer Service

    Jan 31 '12
    Pros: none 
    Cons: unreliable, horrible customer service, charge for a service others do better for free

    Summary: I was trying to fax a time sensative document. The fax kept failing. The error said that the recieving fax machine was not answering. I tried to call the fax number and the machine picked up. I called their customer service and after a hour they

  • Goin' Down

    Jan 24 '12
    Pros: Inexpensive per month, they bill me reliably, US to Canada faxes sent usually get through.
    Cons: Customer service is terrible, cover sheets used in Email to Fax swap fields-confusing.

    Summary: It floors me - in this world where information flows so easily - that MyFax continues to provide terrible customer service. They don't even reply anymore!  Their product has bugs, which they fail to address. Today, my fax number is NOT working --

  • Used to be great but not after being bought-out

    Jan 18 '12
    Pros: The faxing works
    Easy to set up
    Easy to give your credit card
    Cons: Not a great selection of phone numbers
    Horrible customer service
    Barely legal billing

    Summary: MyFax at one time was a great company with affordable, easy-to-use faxing. I used to be an eFax customer and had switched to MyFax back when they first started.Fast forward to 2012. MyFax was bought out by the same company that runs eFax - j2

  • Be forewarned

    Dec 16 '11
    Pros: It worked as an efax.
    Cons: Do not value the customer.

    Summary: I feel scammed. My rate quintupled based on changes in the 'terms and conditions on their website' (i.e. I asked them; I was never notified specifically)... When I discovered it and questioned it, they would not refund any of the year I pre-paid just a

  • Not really free... a waste of time!

    Sep 23 '11
    Pros: None
    Cons: Doesn't work.

    Summary: I needed to send a fax from home and the closest fax machine was a 20 minute drive. I tried MyFax and got an error message saying that number wasn't allowed. Well, I have a feeling that no numbers are allowed with the free version. I sent my fax without

  • MyFax.com has the worst customer retention/loyalty out of any company

    Jul 16 '11
    Pros: none, there are way better online fax services out there.  Use them instean
    Cons: Zero customer retention or loyalty. 

    Summary: Myfax has the worst customer service and customer retention plan of any company I have ever dealt with, ever.  They reduced their rates for new customers on the exact same plan over a year ago and proceed to charge their loyal and existing customer

  • Makes Kafka look like Dr. Seuss

    Apr 12 '11
    Pros: Works fine. Until it doesn't.
    Cons: Intermittent service. Sociopathic personnel. 

    Summary: Worked fine for four years, then one day I stopped receiving faxes. Tried to contact customer support. Waited on hold for 22 minutes before being dumped to voicemail. Tried their online chat support link -- nobody was logged on (3pm PDT). Tried online

  • Absolutely the worst service EVER

    Jan 20 '11
    Pros: none
    Cons: BUYER BE WARE - Do not be fooled - this company is poor.

    Summary: Do not be fooled - this company is poor. All my faxes during my "free trial" failed and we thought we disabled the account. Today I called into discuss the lousy $20 they say I owe. RUDE customer service and they threatened to take me down for this

  • Unreliable Service; Poor Support

    Jul 22 '09
    Pros: none
    Cons: expensive
    unreliable
    poor support

    Summary: We tried this service in my office for several months. The interface is difficult and slow to use. Most importantly, however, is that the service is unreliable. Some faxes would take 30 minutes or more for sending or receiving. Sometimes we were not able

Showing 1-13 of 13 reviews